i bought some couches from them in march 2007 and the guardian warranty sevice as well , after my couch needed warranty services they said it would need to be replaced with a whole new set which was fine with me until a couple of weeks after delivery the chaise to my couches began to look all clotted and they sent out a technician that swore up and down they are a new set which is a lie you can tell someone previously owned them but all theyll do for me is shop repair its bull i want my money back soooooooooooooooooo bad