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EasyJet / suitcase damaged and no response

1 United Kingdom Review updated:

I have a complaint for Easyjet to add to the long list. I flew from Larnaca Cy to Gatwick 7 weeks ago and my luggage was torn and damaged even the name tags were missing when I picked it up at Gatwick. I reported it to the handlers and filled in the forms etc they said they'd send me a replacement but about 3 weeks ago I contacted them to find out what was going on and the ones who did the claim are saying its up to easyjet to send me the suitcase. I have contacted easyjet by email numerous times and each time they don't bother to answer. I would also include that at Larnaca airport the easyjet check in trolls are extremely rude and have no professionlism in their job whatsoever. They really show up the whole airline in my opinion.

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  • Ry
      9th of Mar, 2010
    0 Votes

    I just flew back to gatwick and when my case come off the belt my case was broken in half, i reported it and the man said that easyjet would deliver me a new one. Guess what after 4 weeks i am still waiting and no one has contacted me.

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