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EasyHome / customer service, harassment, manager

1 Windsor, Ontario, Canada

Where do I begin... Well I have been dealing with easy home for a little over 2 years. I pay on time and if I am going to be late I call. The first issue started when xavier (Employee) started calling to remind me that my payment was due... Okay 1st you don't have to remind me and 2nd you don't have to call at 8:00 in the morning. After I told him off about this because I work nights it eventually stopped. So next we have the guys who came out to hook up my tv to hd cable... Didn't know what they were doing... Didn't use my cable that cogeco gave me... They were using 2 coax cables... After about an hour they left... The one guy (Paul) tried to tell me that you get the widescreen by adjusting on the remote... Yeah right... Hook it up properly with the cable I told you to use and you'd have known differently. Then there is the regional manager... Marco... I went in to one of the stores to pay and he was there. He called the store I dealt with and said "what do I have to be psychic... This is the second time today i've had to call you" and that he was getting "pissed off". So I contacted head office... Received one phone call... Not from the vice president (This guy's boss)... It's been 5 weeks and nothing. Then the last draw came today.. Another 8:00 a. M. Phone call from paul... Woke me up... I had to call back and give him a few words or two... At one point he said "no you shut up". When does a business tell a customer that? As far as I am concerned the people working there (With the exception of about 3 or 4 employees) don't have a clue about customer service.
I would let them come and pick up my tv but I have too much invested in it.
I have one positive comment... I do get all new items when I ask for something new.

Hl

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