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I ordered two pairs of shoes from Easy Spirit and they did not fit. During this time my mother who resides with me and is under my sole care was hospitalized for several months, and nearly died. During that time I was basically camped out at the hospital. Now that she is home she has continued to need my care and continues to have emergency medical issues. I also cannot drive and have to rely on the help of others for my transportation. When my mother was temporarily stable I discovered that there was no return label in the box so I contacted Easy Spirit and also requested the return outside of the 30-day return policy. I was sent back a kind response from customer service that allowed me to do so. Then I never received a return label and am STILL waiting for that label. However now, even when I copy the original email to me allowing me to return the shoes outside of the 30-day return period to my repeated attempts to get a return label, I get cold terse emails back from your online "customer service" staff that I can no longer return the shoes.
Your customer service department (with one exception) is comprised of a bunch of coldhearted robots. I was promised a return label and was even told that it was sent to me, BUT IT WAS NOT!
Rockport shoes are looking really good to me after being a lifelong Easy Spirit customer since the company was started. Rockport and SO many other companies are far more humane! You can be sure that I will NEVER again do business with Easy Spirit and I will be sure to tell everyone within listening range about the way you treat your customers - no exceptions!
I bought a pair of sandals. They were absolutely huge. I mean hanging off my foot. I started a return only to find out that there is a restocking fee in addition to the return label. I have been a customer for many years and have always kept the shoes I ordered, but this return is their fault due to sizing. I do not have a problem with purchasing a return label but with the restocking fee...Out of a 34.50 purchase I get back only 20.65. They have lost a customer for sure because they tout easy returns but do not disclose the restocking fee.
I received the wrong size 10ww and I ordered 10 N. Now I am to pay for shipping to return. I am sad because I did get what I order. The bow stated that it was to be 10 N but there was a 10WW inside. I have-not found a phone number I need to call.
I ordered 2 pair of shoes . one was great but the twice was a Romy Walking Shoes instead of what I
ordered was a Narrow but received a WW the box says 10 N but inside was a 10 WW. What can I do with that big shone There is no phone Number to talk to someone. I am very upset .Then if I return them there is charge. But it is not my fault. Carolyn Butler [protected] orde#Es-1414610
Returned a new pair and charged a restocking fee even though I ordered a different pair of shoes. Same shoe, different color. Spoke to customer service before sending first pair back and was told no charge would charged to exchange shoes. Why was there a switch in bait? Now, I have to get on the phone with them again and ask them the same question. I would have never exchanged them had I known they would charge an restocking fee.