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Easy Saver / Unauthorized charges!

1 Lanham, MD, United States Review updated:
Contact information:
Phone: 800-444-9491

I have been billed by Easy Saver Rewards (EASY SAVER [protected] PA) for $14.95 per month since making a purchase on Proflowers.com. Easy Saver is apparently associated with ProFlowers and I inadvertently signed up for their 'services' while placing my order. They claim that I requested to be a member when I replied to an email after placing an order. I do not recall replying to any email or asking for the service. Obviously, their business practices are disingenuous at best, since I, and many others, have been fooled by this blatantly unethical business practice.

I informed ProFlowers of this problem and they gave me this number: [protected], which is different from the one on the bill and on their website. I talked to a service rep. named 'Linda' and she was willing to give me only a fraction of my money back after a long-winded sales pitch about how great their service is. She became rather forceful and obnoxious when I demanded all the money back, claiming that Easy Saver had legally billed me since I signed up for the service. I asked for a manager and talked to 'Jennifer' and she eventually promised to pay back the charges.

Thus far, I have been credited with all but one of the charges; they credited my card a few charges at a time.

If this happens to you, I suggest calling the 800 number I listed above and demand your money back. If that fails, ask for a manager and tell them you are willing to file complaints and inform the media of their unethical business practices. Also, informing ProFlowers, or other companies linked to Easy Savers, would be a good idea.

Va
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Comments

  • Ki
      30th of Jun, 2008
    0 Votes

    Thank you for all of you comments and I got all of my money back from Pro Flowers but what if I would never notice the charges?

  • Al
      1st of Jul, 2008
    0 Votes

    I'm also having the exact same fraud commited against me. I saw a $14.95 charge from "Easy Saver" pop up on my bank statement and since I'd never heard of the company and found other complaints of fraud through Google, I just called my bank directly and told them I was disputing the charges and they are going to send me some paperwork. I'm not even going to bother calling Easy Saver and dealing with them directly. I had no idea there was a Pro Flowers connection. I do believe I bought some flowers from them this past Mother's Day. Thanks for the info!

  • To
      1st of Jul, 2008
    0 Votes

    I had the same charge of 14.95 charged to my credit card .I call the number listed above (thanks for that) and demanded a refund .I also did not get the email they were talking about, I will never use Pro flowers again.

  • Jo
      1st of Jul, 2008
    0 Votes

    I'm glad I am not the only one this happened to! I started noticing the charges on my bank statement and called the number on it and asked what they were. The lady told me I signed up for it and they sent me an e-mail letting me know about it--needless to say, I didn't get the e-mail. I was beginning to think I really authorized my card to them; glad to find this website to learn about them.

  • Ch
      4th of Jul, 2008
    0 Votes

    I just today, 04 july 2008, discovered the charge from easy saver, due to me ordering something from proflowers. I ordered 2 flower arangments back on mothers day and on that day I was charged $1.95 by easysaver. Somehow they dident rip me off anymore after that untill I ordered with proflowers again, two months ago for my girlfriends birthday. Today I figured out I have been charged twice, once each month for $14.95 each since my last proflowers.com purchase. Awesome, I love giving my hard earned money away. YAY!

  • Ni
      6th of Jul, 2008
    0 Votes

    Do not depend on Proflowers or Easyscammer to get your money back. If either company was ethical, we would not be discussing this.
    If they are not cooperative, contact either the local prosecutor, the local police department, or the state attorney general. I would give them one phone call, and inform them of where I'm going after I hang up.
    You should not have to beg to have YOUR money returned to YOU.
    When they get a letter or phone call from the PA or AG, as RWR said, "When they feel the heat, they see the light."

  • Ba
      6th of Jul, 2008
    0 Votes

    I noticed a bill on my discover card from easy saver. I don't even know who they are, but upon checking my search engine, I discovered that a lot of other people have received unauthorized charges. I have used ProFlowers.com in the past, and suspect that this is where the charge came from. How do I get rid
    of this charge and keep this from happening in the future.

  • Ju
      7th of Jul, 2008
    0 Votes

    Same situation happened to me, but I called the very top number (after reading this complaint) and the guy I talked to had no problem, I just told him I was charged these fees and I dont know why but Id like to cancel whatever it is and he said ok, verified my info and said Ill get my refund for the 2 charges in 7-10 days.

  • Ca
      7th of Jul, 2008
    0 Votes

    I just called my credit card company after getting my bill and typing in EASY SAVER in my browser because I too didn't know what it was~!!! thats when I saw these other complaints. its good to know I am not the only one, but feel sorry for all of you too. My credit card company immediately called Proflowers and within 2 minutes Proflowers reversed the charges to my account. I do have a special online Fraud Detector on my credit card, don't know if that made it easier or not. Call your CC company!!! tell them about the scam. I then wrote Proflowers and told them after all these years using them and ONLY them, I would never again and why. I wish you all luck! Carla ps just checked my MAY billing..guess what? YEA they charged it too. I need to check my statements closer!! My CC company made me talk to proflowers directly first for the May charge...the guys RANDY was so darn sweet.. yuck..and he said it would take 1-2 billing cycles. why is that? in this computer age??.I didn't say anything other than i didn't order this or that I would not use them again. they will figure it out. if enough of us pass this on maybe we can put them out of business.

  • Lo
      8th of Jul, 2008
    0 Votes

    I have the same thing happening to me. Except I never bought anything from proflowers! EVERYONE NEEDS TO BOYCOT PROFLOWERS.COM so that they do something about this! Thanks to all for the information so I can get my money back.

  • Lo
      8th of Jul, 2008
    0 Votes

    We need to group together to get Ever Save ousted by sending in complaints to the BBB.
    I called the phone number 1-800-355-1837 and they are refunding my money...we will see. This is actually a company called Encore and they have links on a lot of places. Two are www.cherrymoonfarms.com and www.proflowers.com. I am sure there are more. They said that they were located in Pensylvania. If the BBB for that state where they are orriginated gets enough complaints they give the complaints to the state for a class action suite. Here is the BBB's for PA:

    Better Business Bureau
    528 N. New St.
    Bethlehem, PA 18018-5789
    610-866-8780
    Fax: 610-868-8668
    E-mail: [protected]@mybbb.org
    www.easternpa.bbb.org

    Better Business Bureau
    1337 North Front Street
    Harrisburg, PA 17102
    717-364-3250
    Fax: 717-364-3251
    E-mail: [protected]@mybbb.org
    www.mybbb.org

    Better Business Bureau
    4099 Birney Ave.
    Moosic, PA 18507
    570-614-4222
    Fax: 570-342-1282
    E-mail: [protected]@nepa.bbb.org
    www.nepa.bbb.org

    Better Business Bureau
    1608 Walnut St., Suite 402
    Philadelphia, PA 19103
    215-985-9313
    Fax: 215-893-9312
    E-mail: [protected]@mybbb.org
    www.mybbb.org

    Better Business Bureau
    300 Sixth Ave., Suite 100-UL
    Pittsburgh, PA 15222-2511
    412-456-2700
    Fax: 412-456-2739
    E-mail: [protected]@pittsburgh.bbb.org
    www.pittsburgh.bbb.org

    Make sure you let them know how unethical they are because if you click on their link you will get charged.

  • Jo
      8th of Jul, 2008
    0 Votes

    I really appreciate this post. I just discovered these charges on my account. I sent my wife flowers in February for her birthday - that's when I fell into this trap.

    I called 800-444-9491, spoke with Rhonda. She asked how I was doing. I dove right in and said I wanted to cancel my service. She asked for my ZIP code and last name, and confirmed my first name and address. She cancelled the Easy Saver thing, and then I explained I was not happy about being charged for a service I did not sign up for, and that I wanted my money back. She said she could authorize two months, but anything more than that would have to go through an account manager.

    When she came back, she said they would refund all the charges, and they would appear in my account in the next 7 - 10 business days.

    I was on the phone for less than ten minutes, Rhonda was patient and gracious and didn't try to sell me anything. I thanked her for a fast and painless experience. I'm extremely unhappy with Easy Savers, but Rhonda was a real pleasure to deal with.

  • Do
      10th of Jul, 2008
    0 Votes

    This happened to me twice. The first one after placing an order with ProFlowers.com, a window pops up indicating to click there to get a discount on your next purchase. Who wouldn't want a discount?! So I clicked on it. There's no indication at all that you are signing up for an Easy Saver membership. When I got my credit card bill, I saw the $14.95 charge. I called them immediately and they credited my account. I don't exactly remember how look it took for the credit to appear but it did. Second time around, same thing. Just called the 800 number above and they said they'd credit the charges again. The lady named "Shannon" was helpful. I hope I get the amount credited soon.

    TO EASY SAVER: Please display a more explicit text about your services and your charges. Being sneaky like this will not get you anywhere. Only good thing is your customer service which has been helpful so far...

  • Da
      10th of Jul, 2008
    0 Votes

    Thank you so much! I had just noticed the charges on my bank statement after they had charged me FIVE TIMES of 14.95! Every month since March 08. I don't look that closely at my statement but have learned it pays to spend a little time on it. SCAM SCAM SCAM!!! Don't get cheated out of $74.75 like I did. Thanks for the number. I wouldn't have found it if not for your help. Thanks.

  • Je
      10th of Jul, 2008
    0 Votes

    I had a similar experience of inadvertently signing up for this through an online order. I checked my account online just a few minutes ago and discovered an unauthorized charge of 16.95. I ran a google search and found this complaint (thanks so much!) and called the number the gentleman left here. The woman I spoke to was very polite and assured me that my "memberships" would be canceled, effective immediately and that I would be refunded the 16.95. From discovery to resolution was about 5 minutes. I'm not saying that what they do is right at all, but I do want to let people know that there are people within that company that are helpful in resolving the issue.

  • Je
      10th of Jul, 2008
    0 Votes

    It is also worth mentioning that people ought to be a bit more diligent with their bank and credit card accounts so you aren't charged for 6 months. While Easy Savers does is very shady, people need to take responsibility for their financial accounts.

  • Li
      13th of Jul, 2008
    0 Votes

    I fell for this TWICE! Yes, dumb me. Each time thinking wooohooo I'm getting a nice coupon on my next order from Blair.Com. How great it feels to be a valued customer. WRONG!

    Now I have to fight this Easy Saver company once again to get this removed. I just hope I didn't wait too long.

    So, I'm done with Blair.

    Ohhhh... this was just on tv recently too. Easy Saver (or similar company) claims you are totally redirected to another website, you are put through I believe they said three different sign up processes which includes inputting all your personal information again, etc. etc. WRONG! Total lie.

    Blair, keep these people affiliated with your site and you WILL lose customers.

  • Gu
      15th of Jul, 2008
    0 Votes

    My experience with Pro-Flowers is the same. First of all I normally use another source for purchasing flowers, but heard an advertisement for mother's day on the radio that sound great and I was foolish to use them. It turns out that the cost was actually more. What a hoot. Fortunately I caught this when only two deductions had been made. I have another complaint and that is with TLG-Great Fun. They have deducted 11.99 for several months and I am not sure how that began as I do not buy from TV. I use my bank card for in-store purchases, for ATM transations and sometimes to pay bill, such as my car insurance. The only store that I frequent that insists on putting my card number on the back of the transaction is the Avenue (a clothing store). IF I WERE GETTING ANY BENEFIT FROM THESE TWO, I WOULD NOT BE SO UPSET, SO WHAT IS THE MONEY FOR? My short solution to all of this is to have my bank start a fraud investigation against these two entities. Further, they cancelled the bank card so no other transactions can be made and will issue another card. I am waiting the results, further I have reported this to my homeowners insurance carrier that provides fraud coverage. GOOD LUCK one and all and I will continue to try and find a way to put these two out of business or to change their unethical practice.

  • Te
      16th of Jul, 2008
    0 Votes

    I just settled my scam now with Easy Saver, I had a virus in the last 2 days and with the 3rd party cookies, it UN orthorized an account set up. I put the fear of God into them legally. I see all the other complaints are with Pro Flowers, do yourself a favor and go to FTD.com thay are not only the best but they send you many thank you for your business coupons through the postal service and flowers are quality work!

    The Law should step in on scams like these!

    TF

  • Su
      17th of Jul, 2008
    0 Votes

    It is not just Pro Flowers, I ordered something from Oberon Media, for a game, which I have purchased many from them before and never had this problem so I don't think the people you are purchasing from know about this EasySaver site. My bank called me to see if I authorized this purchase & I let them know I had NO idea what they were talking about. I automatically click NO to any additional garbage but they still TRIED to charge me. Thank God that my bank was alert and contacted me & I cancelled my card.

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