Easy Life Furniture reviews & complaints 2
View all 31 complaintsEasy Life Furniture - defective merchandise non-refundable
I ordered the "Cosmo" bedroom set which included dresser/mirror, nightstand, and bedframe that came to a total of $966.00. Again as previous people have reported, they are very nice and accomodating while making the sale. It was delievered to my apt. on Saturday within a reasonable amount of time, but not in the time frame they quoted 12-2pm arrived at 0330pm, I was excited as this was my first bedroom set in 14 years and in a new abode. Three days later, while I was cleaning the mirror I noticed a scratch towards to bottom, I called them the next day and they said there was nothing they could do about it. So I said to them "I paid almost one thousand dollars for furniture that was defective and you wont do anything about it?" I was told that scratches are not a defect and they could not do anything about it. When I asked for a refund, they refused saying that once furniture is delievered it is non-refundable. So this is a business that sells you imperfect furniture and then wont lift a finger to fix it or replace it. I was planning on buying more furniture from this place but after this kind of service I will be complaining about their company to anyone who will listen.
Do yourself a favor and do not do business with "easy life furniture" it's a rip-off!
The complaint has been investigated and resolved to the customer’s satisfaction.
Easy Life Furniture - custom made collection nightmare
We bought a kid collection called "knotting hill" for our 3 yr old daughter. When the custom furniture was rec'd after 6 weeks of waiting the color we chose was white and we ended up getting "oof white" mixed with bright white on different areas of the furniture.
We contacted customer service to have them pick the furniture back up and we were told that it wasn't possible and we should of called sooner! I was appalled that we were blamed for their mistake! I was able to speak with supervisor who said we'd need to speak with manager and we never got a call back and it's now been 2 weeks and no call? It's the most horrible experience ever... and never again!
Latest Easy Life Furniture Reviews
Defective reclining leather chairs Do not honor warranty manufacturers defect of couch mattress and bed frame are four inches apart! bad service, poor qualityElevating the Voice of the Consumer
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SAME THING HAPPENED TO US. THE ONLY THING DIFFERENT IS THAT THEY SOLD US AN IMPERFECT MATTRESS THAT DID NOT FIT INTO THE BED FRAME