Menu
Eastlink Customer Service Phone, Email, Contacts

Eastlink
reviews & complaints

www.eastlink.ca
www.eastlink.ca

Learn how the rating is calculated

1.2 73 Reviews

Eastlink Complaints Summary

3 Resolved
70 Unresolved
Our verdict: If considering services from Eastlink with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Eastlink has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Eastlink. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Eastlink reviews & complaints 73

Sort by:

Newest Eastlink reviews & complaints

ComplaintsBoard
S
4:22 pm EDT

Eastlink Home internet

In August 2019 I signed up with Eastlink under a promotion to get, what was explained to me some extra incentives for signing up including a smart home lock for my front door. When the tech arrived he also gave me a wifi router that did not serve my needs and did not say anything about it. He also did not put in a service call to get the cable from the road to my house buried resulting in it sitting on my driveway until the following spring, where I had to call multiple times.
This morning I got a call from them stating that because I had never installed the home smart lock I was required to send it back and that they were going to reduce my internet speed and charge me more money. Additionally they informed me that none of the items that they gave me were a promotion and were actually a rental. Because the router they gave me did not suit my needs, and there was no prior discussion about it I sold it. Now they are attempting to charge me for not returned equipment because I told them I am going to cancel my service. Since the conversation this morning I have filed with the CRTC and am preparing to file in Small Claims Court for damages that will exceed the cost of the items they are charging me for

Desired outcome: Return "rented" items, waive fees for non-returned items, no cancelation fees

Read full review of Eastlink
Hide full review
ComplaintsBoard
N
8:17 am EDT

Eastlink Ignorant Driver in Halifax

One of your drivers today, in a van numbered 19001 decided that the other 300 people stuck in bumper to bumper traffic on the approach to Bayers Road from Highway 102 in Halifax at around 0747, decided to shove his way into the lane he wanted. This is significant because he was in the offramp lane to Connaught Ave going South, but decided that he could pass others stuck in traffic. It is also significant, because I have complained about this type of behaviour from your drivers in the past. I also watched him do about 80 kms/h in a 50 km/h zone, then block an intersection from pedestrians and oncoming traffic, and run a red light. He was wearing an orange high visibility vest, and was approximately a 30 year old male with dark hair. I last saw him turning right onto Agricola by Olands. A pathetic representative of your company, and just another reason why I will be happy to fire your company when I leave this province in retirement.

Desired outcome: Fire his [censored]

Read full review of Eastlink
Hide full review
ComplaintsBoard
D
11:23 pm EDT

Eastlink Internet

Horrible

Read full review of Eastlink
Hide full review
ComplaintsBoard
A
9:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Eastlink Internet

We have been without internet all day today. This is absolutely unacc. I live in Lancaster Trailer Oark and everyone is out. How am I supposedtowork? This is not the first time either and not once have I ever been given a discount. I can't watch TV without the I ternet either. I called today and was told it shouldn't take long as the techs are on it. That was hours ago and we still don't have internet. Please do something now as I'm a little upset with Eastlink today. Your rep wasn't as friendly as normal either
Thank you
Alison
I work on line so I need my internet

Desired outcome: Fix the internet asap and apply a discount. I have gone for 2 days in the past and never been given a discount

Read full review of Eastlink
Hide full review
ComplaintsBoard
O
10:16 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Eastlink Cell phone insurance

Regarding cellular phones:
Acct number: [protected]

I have been an Eastlink Wireless customer for 15 years or more. I pay for device protection on my cell every month. Recently the screen on my phone cracked and I called Eastlink to take advantage of my insurance and get a replacement. They offered to send out a phone--a refurbished one, not a new one--along with prepaid mailing to return the damaged one. Then they told me there was a fee of over $200 to do this, payable upfront, over the phone, by credit card.
Their phone protection is a joke. The point of insurance is to replace a damaged item. It is not a monthly buy in to fork over more money to get what you're paying for. I'll be taking my phone to a local repair shop, after which I will be looking for a new cellular provider.
The agent on the phone, Carol, even stated directly that "most people don't know about the fee until they call us." I sure wasn't advised of it in the store when I was offered the device protection.
This was incredibly dirty, but seeing as how the company offers absolutely nothing in terms of retention or loyalty rewards, I can't say I'm surprised.

Read full review of Eastlink
Hide full review
ComplaintsBoard
E
12:39 pm EDT

Eastlink Internet service

I used their internet service with them because they were the only service providers in town. Every bill was paid in full and on time, pandemic or not. After a few months as another ISP came to town I cancelled my service with them. I dutifully returned their modem and after a while I received a bill for $150 for that modem! I telephoned and they confirmed that the modem had been received, that my account was $0... Yet, after a few days I received an email, from "accounts receivable", still demanding payment and the modem. As I prepared to reply to that email, I received a telephone call from Eastlink accounts receivable! When I told them my mind, that "the email and telephone calls were disrespectful", the only answer that I got was that their lists of accounts receivable are prepared in advance by "the system". No apologies.

Read full review of Eastlink
Hide full review
ComplaintsBoard
B
9:36 pm EST

Eastlink Mobile service

Ever since I started with eastlink, my service has been terrible. I constantly lose service, so my calls will disconnect, text messages will take FOREVER and then ultimately not send, and I'll need to try and resend. Its been an ongoing issue for well over a year..at first I thought it may just be the phone, but i got a brand new one and it's been an ongoing issue. I just can't put it off anymore. I feel like I shouldn't be paying so much monthly just to have my calls disconnect multiple times and text messages not go through!
What can be done about this?
I want to hand the phone back and get out of my contract without a hassle given all the issues.
Worst service I've ever experienced!

Read full review of Eastlink
Hide full review
ComplaintsBoard
A
1:52 pm EST

Eastlink Mobile service

I am Ankita. I purchased a phone on eastlink monthly installments. With my this month's bill they put on around 400$ saying that i have been calling to USA on contact number [protected] which belongs to my friend who lives in kitchener, Ontario. Please remove this extra charges and do some good investigation on it to provide me with a good solution.

Read full review of Eastlink
Hide full review
ComplaintsBoard
A
1:32 pm EST

Eastlink phone and internet

It's only the ones who are not happy with their service that complain, so I will try to keep this to the facts.

Our phone and internet run on one line, DSL, and have been poor to non-useful for the past 2 weeks. We made a complaint and got a technician appointment 3-4 days later (sometime between 8 and 5pm) - already they are causing a wasted day by such a large window.

Tech showed up and did some mice remediation on the lines, got the service a little better, but then called it a day (I guess). The agreement was that they would call once they thought they were done so we could test the line - no call - and really little improvement in quality. In my mind the service call was still open.

4 days later things are still bad, but became worse when we lost the line - they seemed to be resetting every second but weren't available for phone or internet. So we have no service for our business, no 911 service, no internet and nobody can call us to ask questions of our business.

Called Eastlink again yesterday and again today, appointment set for 4 days away. So really we have no service for our business, no 911 service, no internet and nobody can call us to ask questions of our business, for at least 4 days. Nobody to fix the issue available on the weekend - really?

Disappointed in the poor service and the high cost for this poor service. We also live in the country so we are limited to options for this service - likely part of the issue.

Read full review of Eastlink
Hide full review
ComplaintsBoard
J
8:22 am EDT

Eastlink not getting hooked up

Yes I ordered eastlink about 2 months ago they said my credit was good and everything and set appointments up for me but nobody shows a couple did saw 3 trucks within 2 months time and after that they say they need 2 or 3 trucks because of wireing issue they make appointments but dont keep its been 2 months we ve tried bell but same thing 2 months and no internet im using my neighbors internet across the street sence april its getting frustrating

Read full review of Eastlink
Hide full review
ComplaintsBoard
P
7:03 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Eastlink all services install

Have been trying to get installed at my house for almost a year all services home phone, tv, internet, and security after 3 no shows one show and cant install as we needed cable to house had that done then scheduled install again and sitting waiting for technician to show get a phone call saying he would have to reschedule as he didnt have the equipment with him what kind of [censored] is this company trying to pull on people they just do whatever they feel like and expect you to just to agree with them

Read full review of Eastlink
Hide full review
ComplaintsBoard
K
7:58 am EDT

Eastlink home internet

When I moved my cancellation fee was waived because we moved to a place that Eastlink does not serve. After being assured that I would not have to pay the $149, and my account was up to date (I did not owe any money) and my account was closed, I moved on with my life. Two days ago I pulled my credit report to apply for a new car loan, only to find out that Eastlink sent a $149 bill to collections because they had forgotten to waive my cancellation fee! Now I am being told that I will just have to wait it out for them to resolve this issue. No one will take any responsibility for it, no will they put me in touch with a manager. This is absurd. You've done a real number on my credit score and I am now left waiting in limbo for Eastlink to get this sorted for me. I can't believe this.

Read full review of Eastlink
Hide full review
ComplaintsBoard
M
12:27 pm EDT

Eastlink services

April 29th called Eastlink for new services (as new customer) for new address. Paid 300$ on visa for faster services.
Hook up was done this Sunday (June 2) for wireless tv, internet, home phone.
Thursday 11 a.m. services cut off.
I called and after an hour of fighting and explaining...was told "oops so sorry wrong customer was cut off" so service was restored immediately .
Today, 11a.m. service cut off again.
I called...they want pictures of my driver's license, copy of lease (don't have one here for 5 months temporarily until new build is ready) and a bill (which I also don't have cause they're all in storage). Old tennant owes money and auditors just realized it.
NOT "my" issue! Auditors should've liked that up before they said yes to hooking me up and now wasting g my 3rd hour of trying to fix this.
I sent all they wanted but now am told when they receive it will take up to 48 hours to restore services!
My husband is blind and disabled and his phone is his only lifeline and his tv is his only life. This is URGENT! AND it's Friday so when will this be fixed? I want an apology and a big discount this is sooo frustrating to an already over the edge couple whose had enough misfortune!
Thanks for helping
Michele

Read full review of Eastlink
Hide full review
ComplaintsBoard
G
9:24 pm EDT

Eastlink eastlink internet / tv

Eastlink is trying to rip me off $621 after I told them to cut off services the end of sept. Oct 16 I phoned and paid my full balance of $391. Now they are telling me I owe them $621! For what? I told them to cut off all my services! Sick of these people, wish I never went with this company. Horrible service, and complete con artists. Do not do business with these people.

Read full review of Eastlink and 1 comment
View 0 more photos
Hide full review
1 comment
Add a comment
N
N
NSBooklady
Halifax, CA
Nov 01, 2018 6:40 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Did you bring the equipment back? When I cut of services, they did cut it off as requested but the final bill was dated 3 days later when I actually brought the equipment back.

ComplaintsBoard
P
6:00 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Eastlink problem with rise in bill

After noticing that my bill has skyrocked, I called to see what was happening with my account. I believed that I was under a 2 year contract with payments of approximately 125.00 a month. Evidently, the contract was for 1 year with a 3 year term. It has put my bill up by another 45 a month. I am a lady who lives on a disability pension. There is no way that I would have agreed to 170. A month. Upon calling your customer support line, I have been advised that there is nothing that can be done about the 3 months that I was overcharged but going forward will give me a better deal. Why the heck would I stay with a company who will not listen to the customers complaints. I would expect such company to credit the account for the overcharged amount (as Bell does) as well as make the appropriate amount payable of 125 monthly. I was also told that I was locked in for 3 years on this agreement. This will be additional charges that I will have to pay to get out of this ridiculous agreement. In order to keep my business i want you to credit back the 145.00 that i was charged and extend the promotion to 125.00 a month. If you wont do this, i will continue to the crtc or credit bureau to review this situation. Respond to my complaint by October 10th.

Read full review of Eastlink
Hide full review
ComplaintsBoard
R
2:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Eastlink iphone 8 tab plan

I am very dissapointed with the service i recieved, and when i am done paying off my phone i will be done with eastlink. I think you should change your tab system! I am paying a tab that is more then what your selling the phone for now. The tab plan is cheaper now if i were to buy that phone today. So i bought my phone in may, it is now october but i have to pay more for a tab plan then someone else that buys it today? the price of the phone Would be the same for you eastlink buying from apple it hasnt been that long for the price of the phone to drop like that. So whats the deal eastlink do you think its right to rip your customers off, i can now see why people dont stick around with you as a long term phone, i will also be joining my fellow ripped off Comrads. Thanks for nothing eastlink

Read full review of Eastlink
Hide full review
ComplaintsBoard
L
3:27 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Eastlink cable and internet

I called to have our security key fob replaced (for the second time) and while speaking with the representative, decided I would upgrade to Maestro as well. Appointment was for today. Got a call yesterday that the appointment was cancelled. Called and spoke to someone who said only the key fob was cancelled, and Maestro would still be done. I called again today at 12:30 because they hadn't arrived yet and I was worried that they might not come...it being a beautiful day on a Friday. My gut said this wasn't going to happen. I was right. I got a text that technician was on the way (3:08pm), so I eagerly waited so that we could get this done and I could take care of my errands. At 3:43 I got a text that we missed each other?! I was sitting right here! I'm so angry and disappointed with Eastlink. I cancelled the install and will be looking into switching providers.

Read full review of Eastlink
Update by Lnicolaou
Aug 12, 2018 10:43 am EDT

I’ve been contacted by another manager. Things should be rectified within the week. Big difference in personality. Very professional and apologetic. Hoping this works out.

Update by Lnicolaou
Aug 10, 2018 3:41 pm EDT

I asked to speak to a supervisor and I I could HEAR the smirk on his face. He defended the technician when I said he probably just wanted to get home to start his weekend. He said, “Well, he doesn’t get paid if he doesn’t do the work, so I don’t see why he’d do that” Really?
I knew this would happen when they booked me on a Friday. These guys don’t live in the area, so it’s a long drive home. So disappointed

Hide full review
ComplaintsBoard
R
4:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Eastlink senior's unethical practice

My father had a cell phone with Eastlink until yesterday, June 18th 2018. He was very upset about his service, and a run around that led to him not using his phone but continuing to pay for it month after month.

My Dad went to the Eastlink office near his hometown of Berwick, Nova Scotia attempting to cancel the policy. They said he had to go home, and use the cell phone he was having terrible difficulty using, in order to cancel his policy. They told him not only did he have to use the phone he couldn't use to cancel, but he had to be standing in his home address to do it. After months of not being able to cancel because he couldn't use the phone, I showed up to help him. I was able to use the phone to contact Eastlink, his phone of course as demanded by Eastlink. When I got "Joe" with NO LAST NAME as apparently policy, he told me that I had to have my Dad say I was speaking on his behalf. I handed the phone over, and Dad did as he asked. My father is very deaf so all of this was quite difficult. Anyway, then the phone came back to me and I was ready to give all the information. Then he said, oh, I need your Dad again to verify his account number and his address. I explained that he had given me authority to do this for him, and this was very stressful for him and he was quite upset. He insisted I do this or he would not cancel the policy. I asked for a supervisor. I explained he was upset and this was difficult to do, why couldn't I do it for him now. He was very very rude, very insistent, asked me if my father had DIMENTIA! I asked him to have some compassion, and he again insisted there was only one way and it was to have Dad do this himself. I handed the phone to my father and then had to scream instructions to a very upset man, it was awful. I am with Eastlink and I am going to cancel. I think they take advantage of the elderly by keeping them on the hook every month rather than let them cancel. I don't know how many people have gone through this with their parent, or older family member, but it's a terrible position to be in. I think it is cancelled now, I have the number because to say the least I don't trust them. I doubt this man gave his name, but I cancelled at the 1 888 number on June 18th around 2pm Atlantic time, so perhaps someone could find out who he was. I think he should be fired. And Eastlink should be investigated. - Victoria

Read full review of Eastlink
Hide full review
ComplaintsBoard
R
9:08 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Eastlink internet - rural - spring/summer 2018

impossibly slow, permanent situation in West Berlin/Brooklyn, Queens County, Nova Scotia.
9 times out of 10 I cannot load a website, regardless of type of website, before giving up. Data (which is unreasonably constrained to 15 gbs) is used while waiting, trying to open webpages. This level of totally unsatisfactory service is a joke, and perhaps a standard of 30 years ago. The fees charged for this service are exorbitant.
Company personnel admit to insufficient and inadequate infrastructure, have no idea whether or not this might be upgraded some time. As of now customers are being soaked and billed for vastly inferior service. Consequence of this level of service is that important access to websites is not available when needed, period.
Shame on Eastlink.
A best-run company? By what standard? Making money for selling non-existent services?
Looks like a Pyramid Scheme to me.
I am not only disappointed but disgusted by this corporate fraud.
Rolf Seringhaus, West Berlin
June 17, 2018

Read full review of Eastlink
Hide full review
ComplaintsBoard
E
7:55 am EDT

Eastlink customer services

We changed our internet and cell provider to Eastlink in December. They didn't cancel our service with our previous provider as promised. We therefore continued to receive and pay invoices from that provider to be told we would be credited that amount. This is now May 25th and they haven't done that. I was told at the initial complaint in March to fax all my invoices over which I did and was promised a credit would go through on our account.
Today I contacted them and was told that faxing isn't they way do it and I need to go online to submit my claim! I was on chat with them for over 40 minutes.
So disappointed!

Read full review of Eastlink
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Eastlink customer service

Phone numbers

+1 (888) 345-1111 +1 (902) 407-8888 More phone numbers

Website

www.eastlink.ca

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Eastlink?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Eastlink Customer Service. Initial Eastlink complaints should be directed to their team directly. You can find contact details for Eastlink above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Eastlink. Discuss the issues you have had with Eastlink and work with their customer service team to find a resolution.