Eastbay
reviews and complaints

They sent the wrong size and I returned it using their smart label attached to invoice. The smart label is pre-paid and pre-addressed. Returned shoes in the same package it was sent but they are saying the shoes were not received and that package was mailed wrong. Why attached a wrong return label in the first place if the customer is not supposed to use that. Anyways, i've ordered a lot of shoes from them but first time i got scammed.

I have placed four order from Champs Sports and Eastbay (they are owned by the same company) in the last two weeks and have yet to receive a single item. So far two of the four items were out of stock, even though the website said they had the items. One item they are still looking for and said it take 4 business days before they cancel due to not having the item. Shipping is 5-6 business days so I would have time to find them somewhere else. The hold times were ridiculous when I called and let's not start with how rude and unapologetic their employees were. I have never experienced this level of service. I'm done with them. I would rather order from finish line and Hibbett Sports. Service has been awesome with them and quick free shipping.

I bought a membership to Eastbay where would receive special discounted rates. It was a one time fee of $20. I spent about $350 on six shirts and three pairs of sneakers. Low and behold the offer of the 20% discount only applied to the three pairs of sneakers. This shipment came piecemeal from different vendors and the real problem was that two of the pairs of sneakers seem to be defective. I am an owner of six pairs of these particular pairs of sneakers already. When I called East Bay to discuss the issue I got nothing but a runaround from the customer service representative. They put a complaint resolution person on the phone after I waited another 10 minutes to speak to them. This person was very rude and didn't seem to be able to provide any resolution he said that since I tried a pair sneakers on and wore them out once that they wouldn't take them back and less they were defective. I tried to explain to this man that that's exactly what the problem was and that that's why I was speaking to him and I thought that I shouldn't have any problem returning the two pairs of the defective sneakers. He then stated that I needed to write a complete and send them back to the returns department with the exact issues I told him that I was disappointed and that I thought that they should be able to relay the information to their complaints department. He said that they have no ability to communicate with the return department. Which I think is ridiculous that there's no communication within their company especially the fact that this gentleman that I'm speaking so it supposed to be the resolution person you would think that he would at least be able to circumvent any kind of system and take care of a problem but he is not. Furthermore I requested the return label that they told me they would send me for the two pair of sneakers so I may send them back it's been 10 days and I still haven't received it. Do yourself a favor don't buy anything from this company because if there is a problem you won't be able to have it resolved their prices are that are retail prices and their product that they provide you are substandard go somewhere else and buy a product from a reputable company so you don't have to end up with $200 worth of sneakers that you can't wear. Sincerely and regretfully Matthew Driscoll Mantua New Jersey

ordered $130 pair of football cleats for Son, turns out they were too big, so I reordered the correct size, and sent back the pair that was too big. 3 weeks later I received them back again with no explanation. When I called eastbay, the rude, and poorly trained customer service person, placed me on hold for 20 minutes, then came back to tell me they couldn't accept the return because they were worn. yes, they were, on a living room carpet floor long enough to tell they were not the correct size. rude/poorly trained customer service rep would not transfer me, nor have a manager call me back. now I am out for two pair of cleats

They sent the wrong size the markings were way off i think this company sells seconds ir fake Jordan's. I sent the shoes back they said they could not restock. The shoes were clean tried the shoes on way too little so they sent the shoes back said could not restock. You never know if they are the correct size until you try the shoes on so they say they cannot take the shoes back. Never order from this company total rip-off

After waiting on line for over an hour, the customer service representative told me that they had over 400 customers on hold. I stated I don't care if you have 1000 customers no one should have to wait on hold four 55minutes to place an order and after giving the order to the rep. the price was different than on-line which she could not explain. If quoted a price of 104.09!on-line it should be the same price if I call the store and place if at the call center! Very unhappy with the treatment and pricing issues.

I placed the order on 8/2 in the morning before 9am, they never sent me a confirmation email. However I did get an email that night at at 9pm, stating that the company was unable to obtain authorization from my credit card company, and to contact my credit card company for resolution, After speaking to my CC company they verified that they had not blocked the card and that i had sufficient funds for the purchase, and that if there was any issue with the purchase it was on Final-Score's side, not theirs, so while on a 3 way call with My CC card company and final-score and myself, the CC company ensured that there was no issue with the funds.

The representative MIKE from PAYMENT AUTHORIZATION, first off didn't even know what company i was calling about. I had to tell him i was calling about FINAL-SCORE, then he didn't even care that the order was cancelled. I was like "soooo my order is just cancelled and that's it? i cannot get my product?" he was like "right" mind you they said contact us within 1-3 business days or the order will be cancelled, i called them less than 24 hours after the purchase and they didn't care at all.

Need less to say, I obviously had to cancel the order because i wasnt given any other option, and I would much rather pay more to a trusted company than a fraction of a penny to this SCAM of a COMPANY!

These people are the worst ever! I ordered from Eastbay and paid extra money for 2 day delivery because I needed my item as soon as possible, but I did not receive it.
Two days later when I was supposed to get my order I received a message stating that my order was cancelled. I was very disappointed and mad!
Contacted them and asked for a refund and several weeks later received my money, but there is always "but"! They did not refund me the full price and they did not refund the money that I paid for sipping. What a scam. Never again!

Placed my order back in February and was told that I'll get a confirmation email later and that I'll be informed about the delivery date. Waited for about a week and asked about the confirmation email and they said that my order was already on its way. Eastbay rep said that they probably forgot to send me my confirmation message! Are you kidding me? So unprofessional! Anyways, two weeks later I called again and asked where my order was and they said that they need to check something and I was put on hold for about an hour and then they just disconnected! Called again and the same thing happened! Horrible experience! Still waiting for my order!

I made an order on back in January and they told that I would receive a confirmation email and my tracking number to let me know that the order shipped. I never received anything, these people don't provide actual tracking link! What company doesn't do that? Absolutely ridiculous! When I called Eastbay customer service they put me on hold for about 40 minutes. I tried to call them many times but never spoke to a real live person. And I haven't received my stuff yet! What a joke!

On Sunday, 06/13/10, I purchased a power bracelet (weighing .2 lbs)for my 10 year old son's graduation on Friday, 06-18-10 and paid $12.48, which was a lot of extra $ for "guaranteed" 4-5 day shipping. As quoted on their website, "For only $4.99 more, your order will be guaranteed in 4-5 Business Days." I was notified that my item will not be delivered until Monday, 06-21-10...9 days after I placed the order! I contacted the company several times to request that my shipping costs be refunded due to my extreme disappointment which they have refused to do. They stated that the 4-5 day guarantee begins after the item has been shipped - 2 business days after I placed the order. This is very misleading to consumers and I feel that it is false advertising. Also, why are they charging almost $13 to ship an item that weighs .2 lbs? Do not buy from this company! They are scamming consumers and have poor customer service!

I ordered a pair of UGG's for my daughter for Christmas 09. Well least to say her mother gave me the wrong size. I called Eastbay.com to tell them my dilemma. I also had lost the invoice through the "hubbub" of the season ( I know very stupid on my part!). So Jan. 4th I called and spoke to someone. They tell me they can mail out the invoice, or fax it. This being the modern age I said "Hey! Fax it on over!" Then i was told it would take 24 to 48 hrs. to fax. I wasn't to excited bout that but what the heck, my little girl really likes these boots. Needless to say 48 hrs. later no invoice. I called them back and spoke to someone else. Of course she apologized I was told it was sent out they didn't know what happened. They said they would send it out by fax again, ( Another 24 to 48 hrs.). After 30 hrs. and no invoice I called them back again this time quite upset. I spoke to a supervisor and I was told the 48 hrs were not up and I still could receive the invoice. What crap!... Then I was told the supervisor would get on it and make sure it was sent out that day. Let me not forget she was very rude! Her name is Kelly at ext. 4351. "Oh yeah folks this was turning serious!" The next day guess what? Huh? Huh? you wanna guess?

No invoice! Now my wife is spewing fire from her nostrils and of course I am the one being burnt! We all know that crap rolls down hill so I called again. This time no Mr. Nice Person, no someone with sense, just an angry Husband, Father, and Man! I call and ask for Kelly at ext. 4351 I get a switchboard and the operator tells me she answered because the supervisor I called is on the phone and she does not have voice mail. WHAT THE HECK! 2010! And NO! VOICEMAIL! Then she asks me what company was I calling? WHAT COMPANY WAS I CALLING! What kind of "flim flam" stuff! So I get another supervisor and I give her the business no cussing, but the business never the less, that supervisor (oh my bad Connie H. I wont put her last name out there tho I would love to) is just as rude giving me the "Verbal Tennis Routine". ( By the way I made that up, you can use it but do not act like you thought of it). By this point I just want our money back so I demand the invoice by email that very moment and screw the bigger size give me back my dough! Connie H. emailed it over that instant. We will be sending the boots back for a total refund of 129.99 and I will just go to Nordstroms and get her a pair from them. Needless to say, " Hey if it is needless to say then I aint got to say it now. Do I?"

I Made a purchase online to eastbay.com and placed to separate orders on Dec 6, 2008 and the deadline for them to get here was Saturday Dec 15 2008. One order came and one didn't. I called them on Saturday and spoke with a supervisor and he said my money would be refunded in three to five days.

After five I called back and they still are trying to stall my refund they told me that it was approved and would be refunded by Monday which is Christmas eve so I have no way to order my kids new gifts in time. my kid other house was just burglarized and all there Christmas gifts were stolen and this was my last shot at getting them a gift on time. They told me it would be here by the 15 and they lied, they told me id have my refund in 3to 5 days and they lied, and now I don't have the product or the money for the gift. I told them the urgency of the situation and that they had already lied to me twice and I really needed it so I can try to orders gifts overnight and hope they come in time.but instead they apologized for the is takes and said it could be another 24 -72 hours or they would give me store credit.i have no money and no gifts for the kids and if they ever give me my refund it will be to late.i would like to report them for fraud but I just don't know were to go.

They want give me a refund and they won't give me the stuff I ordered and in turn they ruined Christmas. can someone please help me report this company because doing this to kids who have already suffered this Christmas is horrible.

Company backorders every item I order. Send me multiple emails regarding status. With this order, they stated that the product would ship within 14 days. It didn't. On 15th day, I reordered. BOTH the 8/3/09 and 8/15/09 orders shipped together on 8/29/09.

I called and Jan told me that I could return one, marke DUPLICATE, and asked I call back on 8/31/09, for immediate credit. I needed it, as I'm unemployed, no income and I had spent the second $61.98 on paying bills. Duplicate order was tracked as receive at Eastbay on 9/2/09.

Yet, a second customer service person, Crystal, told me I had to wait three weeks for my account to be credited! I was angry at their errors, misinformation and holding my money hostage for their mistakes and poor service. Crystal hung up on me, when I demanded to speak to the highest level of managment, authorized to post an immediate credit. You see, I used to do this for a company I once worked for and know it can be done with the click of a few keypad buttons!

Horrible. Last time I ever order from this company again. I had a $25 gift card I had to use, so I was looking for something to buy. I ordered a Phiten Power sleeve on 12/5 - received notification it would be backordered until 12/12, then 12/19. Okay, now it's 12/24, and I just received an email it's backordered until 1/20/09. This was something I absolutely needed to have sooner than later, and now I may not get it at all until sometime in 2009. I'm not to going to badmouth the company and call them any names, but I am extremely disappointed, and this will be my last order with them.