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1.2 46 Reviews

Eastbay Complaints Summary

3 Resolved
33 Unresolved
Our verdict: If considering services from Eastbay with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Eastbay reviews & complaints 46

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F
7:35 pm EST

Eastbay Can no longer login ??

How to login and save my 14,000 Flx points

Desired outcome: To login and use points

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K
12:10 pm EST

Eastbay Terrible Customer Service

I purchased a pair of high jump spikes for my daughter, order number V1005454561. First of all, I paid for express shipping and did not receive them when promised. Second, when we received the shoes my daughter tried them on. She walked around the track for no more than 5 minutes to see if they fit and if she liked them. We determined they were too big and returned them. I received an emailing stating that they were considered "worn" and therefore a credit could not be issued to my credit card but could only be given as a store credit. You are a big company and for your customer service representative to indicate to me that someone should not "try on" or "walk in them" is ridiculous. How else do you determine if they fit? I went to a local shoe store and they were so much easier to work with. They even said that we could return the shoes within 30 days if for some reason my daughter wore them (for more than 5 minutes) and they ended up not fitting or she just didn't like them.

Desired outcome: I would've liked a refund issued to my credit card but in return got a store credit. I ordered my son some basketball shoes and you ended up sending the wrong size!

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M
12:13 pm EST
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Eastbay Sneakers...

I returned a pair of Nike Cosmic Unity sneakers clean and not worn only weeks later they were sent back to me saying they cannot process my return and they were worn...not true..this is the second time this happened to me...EASTBAY and whoever work in that return center are thieves and just don't want to return my money...I don't like the tactics used by this company...I will reach out to the CEO of this company.

Desired outcome: REFUND.

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L
5:13 pm EDT

Eastbay Item(s) Returned Order: V1004277866 Return ID: RTN529149 Customer: POQ62SXBVC

Item(s) Returned
Order: V1004277866
Return ID: RTN529149
Customer: POQ62SXBVC
My name is Lakeita Miller My phone number is [protected].
I ordered some white
Nike Vapor Edge Pro 360 Football Cleat - Men's
SKU: O8277108 Size: 11.0 Qty: 1 $120.00 in August. One shoe was tried on and sent right back because the shoe didn't fit right. I exchange them for a asize 10 and that one didn't fit either. The shoes was NEVER wore. I requested a refund and they stated they would send a gift card. I told them that I didn't pay with a gift card I paid with my debit card. She stated that since he tried on one shoe (never wore the shoe) the shoes was considered used. I stated so you telling me that if someone came inside the store, tried on a shoe, they didn't like the shoe so they went with another shoe. The shoe that they initially tried on is considered used you say so does that mean that you wil cut the price on each shoe that someone comes in the store to try on? No those shoes will be still sold a regular price whether someone try it on or not. I just want my money back on my card.

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J
5:20 pm EDT
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Eastbay Worst customer service

My son received some cleats as a gift from my husbands boss. My son didn't like them and I called to do an exchange. If you don't have the persons first and last name, home address, email, phone number then you can't exchange an item and I didn't know this until my husbands boss received a refund. I called before I sent the cleats back and after and was told that I should not have any problems with the exchange, I just couldn't return them. As soon as they got the cleats they sent the money back to my husbands boss that he no longer works for. Obviously your representatives need more training because they are providing false information.

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N
3:08 pm EDT
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Eastbay Returns (theft)

Eastbay returns will steal your product you paid for! Horrible process. Ret 3 pair of shoes, the first refund was issued when box was received from UPS delivery. After weeks doing followup for EACH seperate item! the second item was eventually refunded, and the the last one (which all 3 items were received together) no return refund issued. The returns department has issues and the customer service just reads a script. I did several emails, including pictures and invoices (which they say were not in the box, but they were) Returns process has been a nightmare and customer is out their money and NO product! Just wanted to be offered a solution instead of "sorry".

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J
7:57 pm EST

Eastbay service

I placed an order with Eastbay on 30th nov for shirts and shoes for my boys for Christmas. I was given an email saying your order is shipped and will be delivered on the 10th dec. 10th came and went and nothing happened. I started looking for the tracking no for my order there was no tracking no on my statement but their website said order shipped. So I have being calling them from Australia daily to talk to someone, all I get on their phone is a automated message " we will be with you shortly" I was on the phone daily for a week for nearly an hour at different times on the day. The phone calls are costly me a fortune but no one answers the phone. So decided to email them, there is no email address to contact on their website. I sent a enquiry on Friday 20th asking them for a tracking no. Got a reply saying we will email you back within 24 hrs. Today is 23rd and still no reply and no products ordered for Christmas.

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S
12:08 pm EDT
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Eastbay team order of shirts

Our team order with this company was worse than disappointing. Non-responsive customer service person, patch. Wasted months with him putting together team order, then it took this company more than 6 weeks to fulfill the order. At outrageous prices for items and shipping. Sent us our items 2+ weeks after we needed them and the shirts that arrived were 2 completely different colors. We engaged this company at the recommendation of our athletic director, who wants the school to be a nike school. There are other vendors out there who are deserving of the business. Will never buy from them again and have suggested that the ad suspend other teams from working with them.

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T
11:17 am EDT

Eastbay missing item in my order

I order two items, but they shipped separately. I received two shipment notice but no tracking number. Finally I only got one item but never get another one. Try to contact CS by email (as I am in HK) few times but never get respond. Finally I post at their Facebook page they finally respond me, but really not helpful. My order is placed on 8 Mar but up to today I still do not get my ordered item. I open a case with PayPal and the CS just threat me that if there is a case opened with PayPal they cannot help me. What a poor experience I have...I just want to settle the case as soon as possible.

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I
8:54 am EDT

Eastbay custom service

Your value as a customer is measured by how you're handled by a company's customer representatives. I called Eastbay for help with my order immediately after placing the order. The manager, Dave, was very rude and refused to assist me in rerouting my order to my correct address. After explaining to him that I had not noticed until my order was complete, he made it very clear that it was my error and expressed that I should have paid more attention. He expressed his opinion in how I had fails myself very often between my plea for his help/assistance. I ended the call very anger because at my many requests for him to escalate my call or provide another person or way to request help he refused and continued to taunt me.
My order of $245 is lost and the CSR manager refused to help me less than 12 hours after my completed order.
I am a single mom gifting my son his desired school shoes in appreciation of his goal accomplishments this summer.

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M
4:38 pm EDT

Eastbay eastbay sucks: return not received and no exchange

They sent the wrong size and I returned it using their smart label attached to invoice. The smart label is pre-paid and pre-addressed. Returned shoes in the same package it was sent but they are saying the shoes were not received and that package was mailed wrong. Why attached a wrong return label in the first place if the customer is not supposed to use that. Anyways, i've ordered a lot of shoes from them but first time i got scammed.

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C
12:15 pm EDT

Eastbay item not in stock

I have placed four order from Champs Sports and Eastbay (they are owned by the same company) in the last two weeks and have yet to receive a single item. So far two of the four items were out of stock, even though the website said they had the items. One item they are still looking for and said it take 4 business days before they cancel due to not having the item. Shipping is 5-6 business days so I would have time to find them somewhere else. The hold times were ridiculous when I called and let's not start with how rude and unapologetic their employees were. I have never experienced this level of service. I'm done with them. I would rather order from finish line and Hibbett Sports. Service has been awesome with them and quick free shipping.

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M
2:31 pm EDT
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Eastbay don't buy anything from this terrible company or you will be sorry!!!

I bought a membership to Eastbay where would receive special discounted rates. It was a one time fee of $20. I spent about $350 on six shirts and three pairs of sneakers. Low and behold the offer of the 20% discount only applied to the three pairs of sneakers. This shipment came piecemeal from different vendors and the real problem was that two of the pairs of sneakers seem to be defective. I am an owner of six pairs of these particular pairs of sneakers already. When I called East Bay to discuss the issue I got nothing but a runaround from the customer service representative. They put a complaint resolution person on the phone after I waited another 10 minutes to speak to them. This person was very rude and didn't seem to be able to provide any resolution he said that since I tried a pair sneakers on and wore them out once that they wouldn't take them back and less they were defective. I tried to explain to this man that that's exactly what the problem was and that that's why I was speaking to him and I thought that I shouldn't have any problem returning the two pairs of the defective sneakers. He then stated that I needed to write a complete and send them back to the returns department with the exact issues I told him that I was disappointed and that I thought that they should be able to relay the information to their complaints department. He said that they have no ability to communicate with the return department. Which I think is ridiculous that there's no communication within their company especially the fact that this gentleman that I'm speaking so it supposed to be the resolution person you would think that he would at least be able to circumvent any kind of system and take care of a problem but he is not. Furthermore I requested the return label that they told me they would send me for the two pair of sneakers so I may send them back it's been 10 days and I still haven't received it. Do yourself a favor don't buy anything from this company because if there is a problem you won't be able to have it resolved their prices are that are retail prices and their product that they provide you are substandard go somewhere else and buy a product from a reputable company so you don't have to end up with $200 worth of sneakers that you can't wear. Sincerely and regretfully Matthew Driscoll Mantua New Jersey

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T
2:00 pm EDT

Eastbay poor customer service

ordered $130 pair of football cleats for Son, turns out they were too big, so I reordered the correct size, and sent back the pair that was too big. 3 weeks later I received them back again with no explanation. When I called eastbay, the rude, and poorly trained customer service person, placed me on hold for 20 minutes, then came back to tell me they couldn't accept the return because they were worn. yes, they were, on a living room carpet floor long enough to tell they were not the correct size. rude/poorly trained customer service rep would not transfer me, nor have a manager call me back. now I am out for two pair of cleats

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S
10:31 am EDT
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Eastbay jordan eclipse

They sent the wrong size the markings were way off i think this company sells seconds ir fake Jordan's. I sent the shoes back they said they could not restock. The shoes were clean tried the shoes on way too little so they sent the shoes back said could not restock. You never know if they are the correct size until you try the shoes on so they say they cannot take the shoes back. Never order from this company total rip-off

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C
7:15 pm EDT

Eastbay customer service

After waiting on line for over an hour, the customer service representative told me that they had over 400 customers on hold. I stated I don't care if you have 1000 customers no one should have to wait on hold four 55minutes to place an order and after giving the order to the rep. the price was different than on-line which she could not explain. If quoted a price of 104.09!on-line it should be the same price if I call the store and place if at the call center! Very unhappy with the treatment and pricing issues.

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M
9:00 am EDT

Eastbay cancelled order

I placed the order on 8/2 in the morning before 9am, they never sent me a confirmation email. However I did get an email that night at at 9pm, stating that the company was unable to obtain authorization from my credit card company, and to contact my credit card company for resolution, After speaking to my CC company they verified that they had not blocked the card and that i had sufficient funds for the purchase, and that if there was any issue with the purchase it was on Final-Score's side, not theirs, so while on a 3 way call with My CC card company and final-score and myself, the CC company ensured that there was no issue with the funds.

The representative MIKE from PAYMENT AUTHORIZATION, first off didn't even know what company i was calling about. I had to tell him i was calling about FINAL-SCORE, then he didn't even care that the order was cancelled. I was like "soooo my order is just cancelled and that's it? i cannot get my product?" he was like "right" mind you they said contact us within 1-3 business days or the order will be cancelled, i called them less than 24 hours after the purchase and they didn't care at all.

Need less to say, I obviously had to cancel the order because i wasnt given any other option, and I would much rather pay more to a trusted company than a fraction of a penny to this SCAM of a COMPANY!

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S
5:41 am EDT

Eastbay What a scam. Never again!!

These people are the worst ever! I ordered from Eastbay and paid extra money for 2 day delivery because I needed my item as soon as possible, but I did not receive it.
Two days later when I was supposed to get my order I received a message stating that my order was cancelled. I was very disappointed and mad!
Contacted them and asked for a refund and several weeks later received my money, but there is always "but"! They did not refund me the full price and they did not refund the money that I paid for sipping. What a scam. Never again!

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R
5:24 am EDT

Eastbay Still waiting for my order!

Placed my order back in February and was told that I'll get a confirmation email later and that I'll be informed about the delivery date. Waited for about a week and asked about the confirmation email and they said that my order was already on its way. Eastbay rep said that they probably forgot to send me my confirmation message! Are you kidding me? So unprofessional! Anyways, two weeks later I called again and asked where my order was and they said that they need to check something and I was put on hold for about an hour and then they just disconnected! Called again and the same thing happened! Horrible experience! Still waiting for my order!

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S
4:19 am EST

Eastbay Joke company!

I made an order on back in January and they told that I would receive a confirmation email and my tracking number to let me know that the order shipped. I never received anything, these people don't provide actual tracking link! What company doesn't do that? Absolutely ridiculous! When I called Eastbay customer service they put me on hold for about 40 minutes. I tried to call them many times but never spoke to a real live person. And I haven't received my stuff yet! What a joke!

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Eastbay Customer Reviews Overview

Eastbay is an online retailer that specializes in athletic footwear, apparel, and equipment. The website offers a wide selection of products from popular brands such as Nike, Adidas, and Under Armour. Overall, Eastbay has received positive reviews from customers who appreciate the website's user-friendly interface, fast shipping, and competitive pricing.

One of the standout features of Eastbay is its extensive selection of products. Customers can find everything from running shoes to basketball jerseys to yoga mats. The website is easy to navigate, with clear categories and filters that allow shoppers to quickly find what they're looking for.

Another positive aspect of Eastbay is its fast shipping. Many customers report receiving their orders within a few days of placing them, even with standard shipping. This is a major plus for athletes who need their gear quickly for upcoming games or events.

In addition to its selection and shipping, Eastbay is also known for its competitive pricing. Many customers report finding great deals on the website, especially during sales and promotions. This makes it a popular choice for budget-conscious shoppers who still want high-quality athletic gear.

Overall, Eastbay is a reliable and convenient option for anyone in need of athletic footwear, apparel, or equipment. With its extensive selection, fast shipping, and competitive pricing, it's no wonder that the website has received positive reviews from customers.
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