East Coast Mechanical [ECM]
reviews and complaints

The repairman was very nice, however the price gouging is ridiculous. I am a property manager and work with a lot of vendors. The repairman was here for less than 15 min to repair a $25 compactor(retail, I get they would charge more) and charged me $407...NEVER AGAIN will not ever use this company for anything very disappointed. In looking into the internet for the average cost of this repair, this company is 4 x the average...Buyer beware.

In June 2020 an ECM vehicle damaged my 7 month old SVU causing $3000 in damage. I paid $1000 as my deductible, There is no issue as to liability or damages. As ECM is self insured it has chosen to ignore, stonewall and rebuff all efforts by my insurer (Allstate) to recover my money. I believe that by being this obdurate, ECM has shown itself to be as uninterested in the world as other large companies. Moral: do not go near an ECM vehicle; do not encourage their presence by using the company and not believe anything it says about customer service. If the company can ingore me it will ignore you.

I am a customer of Ecm I've had nothing but trouble with this company I am trying to reach the CEO Jose Rimerez but I am having a difficult time doing that seems like whoever I speak to in parts department or customer service just brushes me off and could care less about my issues they had me wait six months for a part for my refrigerator only to tell me sorry we can't get it I'm waiting now almost 2 weeks for light ballis because the man came with the wrong ones I have no lights in my kitchen I paid for the service and have nothing but head aches and dissatisfaction! It bothers me that this company gets away with this they charge so much for their services and they treat customers unfairly I would never renew my contract and also tell my friends that also have them and have trouble to not renew next year beware of ecm

Had their 21 point tune up done today. The technician did maybe 10 of the 21 items on the ECM list. I was told that the other items do not need to be done. He told me that it was summer and why test the heating controls. He was about to leave and I told him I would not pay if he did not complete the list that I had signed up for with the service. He did a half [censor] job of 2 of the other items. I was fed ups and paid him to leave. ECM needs to provide the technician with a checkoff list to present to the customer so we get what we pay for. It would also help if they spoke better english.

Stay away from ECM at all cost!
ECM installed a top of the line AC unit in my house that included 10 year warranty. 2 years later the thermostat goes dark. It's one of those sophisticated Lennox iTouch, so I called their service, I was told "parts are under warranty, but labor is not. A diagnostics by our technician is $45"
The guy shows up, within a minute determines is the thermostat is bad. Parts are free, but he wants $250 to replace it + the $45 diagnostics (mind you it's

My wife and I have had a home service contract with East Coast Mechanical (also known as ECM) for a few years. It covers the appliances, A/C and plumbing in our house. We have found that a large number of their service technicians are either incompetent or less talented than the norm in their profession or peer group. Some are incompetent and many careless. One time we had one of their plumbers scratch and crack several of our bathroom tiles with his "metal" toolbox. It was a careless accident but the Customer Service Dept. would not take financial responsibility for what he broke. This happened in an almost NEW house. We were essentially made out to be "liars" by the manager in ECM Customer Service. Then a few years later, a technician made an error while trying to work on our faucet and caused thousands of dollars worth of water leak damage (over $7, 000) and again we were told that they did nothing wrong and my wife and I were blamed for the problem, when in fact it was an error and omission on the part of the plumber/technician. It is apparent that ECM's business model is to deny responsibility for damages which they directly or indirectly cause. They would rather lose an angry customer than to pay for their mistakes, even if it requires implying that their customers are liars and also risking law suits. They figure that most people will never hire an attorney or file a suit in a local small claims court. One other thing is that they have tried to convince several of our neighbors into paying them to replace A/C units when they are not working, in order to generate more revenues. They seem to prey on people who are elderly and on those like my wife who have asthma and cannot tolerate living without air conditioning. They told us when our A/C broke that it would take a long time to repair it with rebuilt parts ("they were hard to find") but could solve our problem quickly in one day if we paid for a completely new retail A/C System. We let them do this to us and they took away all of our used A/C, it had only one bad broken part, all the rest was in good working condition. Coincidentally one of our neighbors had a similar "run-in" with them later over a different part. They have a large warehouse filled with the parts of A/Cs from all of the common builder models. If you are smart and cautious you will think twice about getting or renewing a contract with East Coast Mechanical (ECM). They have questionable perverted business ethics. They only are nice to the customers who pay their fees and who have relatively low to no claims. They also have a lot of non-covered parts and services in their written contract, and then will ask the Customer to pay a higher than market price for the non-covered item or service. You should consider not having any such contracts and simply pay for the services and parts which you need as each problem arises in the future. You can develop a relationship with a few handymen or plumbers and at least know who is working in your house, versus dealing with a different stranger each time a technician knocks on your door.

I entered into a service contract with East Coast Mechanical on 07/12/2010. The contract covers labor and parts for all appliances stated in the contract. A week or so later I called East Coast Mechanical for a repair to my refrigerator. The serviceman came and fixed it but said he needed to order a part. Two days later I received a call from a company representative informing me that there would be a charge for the part even though parts are covered under the contract. I told her that I did not want to pay for a part that should be covered under my contract. She told me that unless I did the refrigerator would not be covered any longer. I told her I wanted to cancel the contract and put my request in writing via an Email. On July 29, 2010 I received another call from the company informing me that there would be a 10% cancellation free, the contract would be prorated and that there would be a charge for the service call. I informed the representative that I should not be charged a prorated charge and a service call charge since the prorated charge would mean that the contract was enforced at the time of the service call. In addition I do not believe I should be charge a cancellation fee since East Coast Mechanical breeched the contract by not fulfilling there obligation to provide parts.