Easirent / my worst experience

New York, NY, United States
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It's the worst company I have ever dealt with!
They promised to provide a great simple service, but I got absolutely nothing but a headache.
I needed to cancel one trip by a rented car and they said: "no problem, we'll send you an email with a confirmation and you just have to use the link inside".
I have never received this email, so I called them again. They said that the cancellation is impossible because it should be done within 24 hours (I knew about this and I tried to cancel it within 24 hrs). So there was no opportunity to get my money back because someone was too stupid and slow enough to send me an email right after our conversation.
Beyond irritating.

Nov 14, 2017

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