Easirent
reviews and complaints

Our rent of a car from Easirent Stansted within the rental period 28.06- 04.07.2017 raised number of negative issues, some of those are described below.
-The excess security deposit was not returned to my card by Easirent without any explanation!
-No invoice or any other document summarizing all charges was ever received from Easirent!
We still have to waist our time for clarifications.
In so doing, no marks/scratches or any other damages were made to the car during the rental period. The car was returned back with the full fuel tank in accordance with rental agreement.
The only hard copy document obtained from Easirent was a single sheet of A4 format “Condition Report” given to us when collecting the car on 28.06.2017. When returned the car on 4.07.2017, I signed another paper document, but no copy was given to us (not very friendly team). On reception we were simply informed that “all papers will be sent to our address along with the invoice”. Since then and until now 22.07.2017, no letters were received from Easyrent. Only partial (!) explanation of some extra charges was made through e-mail after my persistent requests: initially through dialog box on Easirent website, further as advised, through [protected]@easirent.com.

Another unpleasant issue:
Our mistakes regarding road payments made during the rental period are very typical for customers coming from abroad and unfamiliar with the local UK specificity. This specificity in any new country is becoming clear anyway after first mistakes, which never happen again. Easirent is targeting these clients making their adaptation specially discomfortable.
Our case one of such examples: we came across a problem of payment for Dartford crossing on their website (presumably not adopted to Android), but we have contacted the Dartford crossing administration demonstrating our readiness to pay. A time was missed in this correspondence (which is recoded) and we were advised to pay a penalty. We were only waiting for the letter-instruction of early penalty payment from Dartford crossing. Unfortunately, Dartford crossing administration did not contact us directly, but through Easirent. Easirent in turn, having all our contacts, never actually contacted us with the expected information until after our requests notified us about Easirent administrative charges and full (late, delayed about 10 days after receipt of Dartford Crossing letter) payment of penalties, charging my credit card silently. Only after a persistent requests we received an e-mail with partial explanation.

Also, being totally unaware of limited parking time on fuel station at BP Stansted, we (an adult and a child) parked in the night for 45mins (instead of presumably 30mins) 23:27 to 00:12 due to problems with navigator. We obviously did not see the note of limited parking time and were unaware of such rules in the UK being residents in country area in Ireland. However, we would be ready to pay fines once missed the limiting time, considering this as normal learning procedure.
The reaction of Easirent was rather aggressive: on top of administrative charges & penalties Easirent notified us that once “we fail to pay costs we will be unable to higher car in the UK”.
I believe, the last two cases are clear illustration of negligence to client making any situation as much discomfortable to them as possible.

I prepaid for car rentalMurphy Arguscarhire. Arrived at Heathrow office to be told by the agent that no needed to buy liability insurance, even though I had confirmed with my own car insurance carrier that I was covered for rentals. Further he said my CDW was invalid even though I showed him the letter from Visa.

I let the agent know that I was very unhappy and that I thought Easirent were scammers. I conceded that I had little choice than to pay the additional insurance as I not want to lose what I had already paid . At this point the agent told me, "I'm not renting to you after what you said about us." I responded that he was obligated to issue a car because I had already paid for it. The agent told me that he didn't have to rent to anyone he didn't want to. When I asked for an immediate refund, he refused to assist me and told me I needed to go back to "...the website I booked it through."

I am a 55 year old primary school teacher. I used no profanity or threatening language. I had just arrived from the United States and was very tired. I can categorically state that I have never been treated so appallingly by any business in my entire life.

We rented a car from them February 9, 2017 for 20 days. Not notified of London congestion fee. I am not complaining about paying city of London, only about the 55 pound fee that Easirent charged (on top of 65 pound London city fee, which is nearly 100%). No warning or notice of any kind was given, only a 120 pound charge on my credit card on March 10. Every single customer, both on pick up and return, was arguing or complaining about one fee or another. They purposely mislead their customers in order to make an extra buck. Unscrupulous.

I booked a car via Easirent online service and said that I'll be at 12 pm and the airport and at 12:30 pm would like to pick up the car.
They did not arrive on time and were almost two hours late. All that time I was trying to get in touch with them but they did not pick up the phone. So they arrived two hours late and I finally got the car. Can't say anything bad about it, car was nice and clean.
When I returned home from the vacation I noticed some extra charges, and when I contacted customer service they said that several extra charges were applied because when I returned the car it was damaged! I asked them to send me some pictures, but they said they did not have the time for that! There were no damages I'm 100% sure about that!

I just wanted to take a little break from work and go somewhere on a vacation, so I went to UK for several days. I knew that I would need a car there so I went online and found Easirent that seemed like a great deal. I rented a car and provided them all the necessary information including my credit card details. When I arrived I received my car and immediately checked everything and it seemed that everything was ok with the car. When I returned it they found a small scratch there! It was on the inside of the car and I never noticed it! I was all by myself and never even used the back seats where they found the scratch. So it was there from the very beginning, but they said it was my fault and took some money from my card! Never ever use this company!

We rented car through the company www.easirent.com. We agreed on phone that we would come to pick the car and would pay at the same time. We arrived and the rep asked to pay extra $50. For what? He found the reason and told to pay. We rented the car for 3 days, when we returned it, the rep asked to pay again. And he told us that it had new scratches. It was lie, and the car was in perfect condition. So, don’t do business with these dodgy guys.

I filled the form on the website www.easirent.com. I paid money for the rented car, but when I arrived to the airport in Barcelona, I found out that there wasn’t any car for me. All my emails were returned back, ‘coz the email address was fault. Also they didn’t pick the phone, when I called them. Total scam and the worst company, so be aware and share your views about it.

I have had a very bad experience with Easirent Heathrow and I will never ever recommend them to a friend or anyone else.
Long story short, when I needed to extend my rental, I got in touch with the branch and the employee told me he will extend in exchange of XX pounds. Two days later another employee calls to let me know that the extension was not done and that I will need to pay three times more for the same duration or face being driving illegally. The alternative I was given was to return the car immediately which I could not possibly have done being 60-70 miles away at work.
Complained immediately (towards the end of October 2014) and I am still awaiting feedback despite my repeated e-mails to their main office and their customer support a month on.
Their behaviour equated to extortion and should not be tolerated.
Their customer service is anything but. I am yet to hear back from them.

We rent the car through the website www.easirent.com, but it was big mistake and we lost a large sum. The company provided broken car and we told them about it, but no one listened. We had the accident, and after that the rep from the company told us to pay for repair. We told him to inspect the car, but he didn’t listen. They didn’t check it and ask for money every day, but we don’t know what to do. Can you provide any good piece of advice?