EarthLink / Windstream Services / billing errors
I paid a bill over the phone, 7-19-08, for one of
My true voice phone accounts.
They applied the payment to the wrong account,
My other account.
They sent me a letter with early disconnect
And late fees because of their error. (335.08)
I have called several times on 8/5/08 and 8/7/08.
I requested to speak to a supervisor, only to be
Either disconnected on their end or left on hold
For more than 10 or 15 minutes.
I had also requested that a supervisor call me
Back, but that never happened.
Their web site has no e-mail address to ask for
Help and their on-line chat help does not work
Or address my issue or product.
On 8/7/08, one supervisor said that she would call me back, but never did.
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