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Earthlink Internet / Earthlink keeps charging me, account closed

1 Cloverdale, CA, United States Review updated:

Earthlink keeps charging my card for my sons internet account that he canceled 20 months ago.
Earthlink keeps charging my card because when I chanceled the account I did not have the password.
Earthlink keeps charging me after I closed my bank card so they could not charge my card.
Earthlink now is billing me by mail for a acount thats been canceled.
Earthlink is in India you can't understand them, everytime I call I think they got it. Close the account!
Earthlink will not stop charging me for the account!

Earthlink Internet

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  • De
      28th of Aug, 2008
    0 Votes
    Earthlink Internet - cancellation/additional payment
    Earthlink
    United States
    Phone: 1-800-719-4660

    Attempted to cancel my earthlink access on July 31, 2008.
    Earthlink billed my credit card 5 days later for the next monthly payment.
    Contacted customer service, they informed me that my service was from 7/30 to 8/30 and that my account would be consider closed as of 8/29/2008.
    This of course, was not the story I received on 7/31/2008. I was assured on July 31st my account would be closed as I requested.

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