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2.7 92 Reviews

EarthLink / Windstream Services Complaints Summary

40 Resolved
52 Unresolved
Our verdict: Dealing with EarthLink / Windstream Services, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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EarthLink / Windstream Services reviews & complaints 92

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J
12:00 am EDT

EarthLink / Windstream Services Run from PeoplePC.com!

PeoplePC.com they stay off. Line more then online they cause you to have to restore your computer. Are you cant dial out they care not about the people who used the internet on there site they have got so slow its not funny but what can one think about a company from India they could not even spell my name right after me spelling it 3 times for them i am looking for another web site and yes i will tell everyone run from peoplepc.com there no good.

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Hansel Weathers
,
Jul 09, 2008 9:50 am EDT

I agree. I cancelled my peoplepc account in january and have cancelled two more times since then, and they're still billing my credit card. I called today to stop payment with the credit card company. Peoplepc sux and they're thieves.

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carol conway
,
Apr 22, 2008 12:43 pm EDT

I can not use express outlook with my new address as it keeps telling me I must use it thro peoplepc and I do not want that
Please do something about it
NOW111111111111

7D454

ComplaintsBoard
L
12:00 am EDT

EarthLink / Windstream Services Unable to close the Earthlink account

I have sent the email below to Earthlink Management. I have been unable to close the Earthlink account and Earthlink continues to charge my credit card even though NO ONE EVER accessed the internet using Earthlink. This has been going on for 1 year.

One year ago I signed up a Sudanese Refugee boy that I was working with with Earthlink dial up internet service. His name is John Aroch. He had recently purchased a used lap top computer and was keen to use the internet. I used my American Express card and signed up for 1 years worth of Internet service with Earthlink.

Upon attempting to login we ran into snags due to the fact that the computer had Windows 95 which was not supported well by Earthlink. Over the next couple of months we attempted to work with your technical support people but were unsuccessful in using the Earthlink connection.

I called Earthlink to attempt to discontinue the service. I told the customer service person that I would consider the $167. charge on my credit card as charity and forget about it, however I wanted the account closed as NO ONE EVER WAS ABLE TO ACCESS THE INTERNET via Earthlink.

Now, one year later I have received a $21. 95 charge on my credit card after thinking that I successfully closed the account.

AND, I have been passed from one person to another and have been UNABLE to close this account. This is fraud. You are making charges on my credit card FRAUDULENTLY.

Please Help ME. I do NOT know what to do.

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Paula T.
,
Aug 02, 2007 12:00 am EDT

Beware. Do not pay your Earthlink service on an annual basis. If you cancel your account mid year, they will not refund the unused portion. The excuse is that it's a discounted rate. I don't see what that has to do with anything. I wonder how many people they have alienated permanently so they could pocket an extra eighty bucks or so from each.

An honest business would refund the unused portion. I find it very petty that they feel the need to keep that balance. You'd think they'd be embarrassed.

It used to be that dishonest companies could cheat many individuals, and none of them ever knew that they were part of a larger group- but with the internet, it will be harder and harder for them to get away with things like that. I see that there are many other complaints about Earthlink on various sites.

Thank you for running this forum. Making it all very public should help.

Valerie
Valerie
, US
Apr 22, 2008 4:09 am EDT

I called to set my dad up with internet service. They took the information and billed his credit card right away.

First they tried to just turn on the box from there office and that did not work so they told us they would send someone out to look at the line. We missed 2 days of work waiting 2 different times for them to come out. No one showed up and no phone call.

Finally I decided that they were not what I was looking for. This was 5 weeks after the first phone call, and trying to get through to them is next to impossible. "I am sorry, we are experiencing a high call volume. Call back later" click...

So I shut it off and my dad keeps getting money taken out of his credit card. First it was because we were over our trial time. That was one of the funnier ones. Yes we were, that is how long it took you guys. They then billed us 12.95 for the service. Then they kept telling us that they never received our equipment back. Thank god we saved the UPS tracking. But every week we still got a notice that they did not receive the box and they will be taking $150.00 out of our credit card.

Needless to say I am still calling every weekend. Going through the something, but with a different person. The outcome is always the same. " I am so sorry, we will straighten this out right away" I even have talked to supervisors that tell me this will be straighten out right away...but to no avail. If we did not save that UPS tracking they would of took $150 from us and there would of been nothing that we could of done.

We finally go Roadrunner. They set it up the next weekend and we have not one problem since.

I wish that someone would of warned me about EarthLink.

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Domereo
, US
Dec 02, 2009 7:59 am EST

After receiving a call from Earthlink at the beginning of April for a home phone+ high speed internet service, I signed up. It's been almost a month, not only they haven't been able to switch me over to their service, but also now my phone service is cut, too, for the last two weeks. So, no phone service. I called 20-30 times, each time wasting hours on hold. I don't remember how many times I explained the situation, They outsourced their service to another foreign country, so it's either hard to understand what they say or they don't understand what I tell them.

I recommend NOT even cosnsidering earthlink. They have the WORST! customer service, as well as WORST technical team.

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1234JAR
Winlock, US
Dec 09, 2009 2:03 pm EST

I was charged for a norton antivirus by eathlink on my bill me later account. I did not want the service and I never used it and eathlink said I used it for 2 months and charged me for it. I have had their service since 2001 and I already have norton antivirus and have to shut it off everytime I go on line as the programs do not work together. I have called several times to have the charges removed and one operator was going to remove them until she spoke to her superviser. I have changed my service and hope to prevent anyone else from being overcharged by them. How can we shut them down?

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Ricardo
, US
Sep 10, 2010 12:17 pm EDT

This company provides web hosting to a web site that disseminates hate speech all over the web. The site is: nuevorden.net

Please, do not enter!

That is against their own Terms. I have made three claims this month and they didn't answer me.

I'm tired to read hate speech on the Web. It's basic for the democracy the freedom of speech. However if each of us do not do anything to stop hate speech, we are going to become in an unjust society.

I hope that the company reconsider their position. There is something call "corporete responsability".

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Paulette Childress
,
Jul 23, 2007 12:00 am EDT

I have a business and have been down for 2 weeks with Earthlink. I have logged in over 20 hours and 7 tech 2 and 3 level service. Since they are renting lines from Bellsouth they try to blame the on and off connection on them. I have been disconnected and then have to repeat the same process again and again. Only 1 technician has actually called back. However, you can never move up to someone that has the authority to handle the call. They send all support overseas and these call centers just repeat the same thing over and over and don't listen to what the problem is about.

I have had to get a router that will allow for 2 internet services until I can find one that is reliable. If anyone knows of any way to get the word out more about how terrible the service is then please let me know. Here they are putting out all of these other services. Oh and by the way I have been a earthlink customer since 1997 when it was mindspring. Of course that hasn't made any difference. Oh, and by the way I was told I could pay 129.00 a month and be guaranteed 99.9% uptime. REALLY. Bellsouth cost for business is 1/2 the price and guess what you can have someone live come and help you!

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Haddine
, US
Nov 19, 2010 5:22 pm EST

MISLEADING! They offer to help you get a "professional" website up and running, built to "your specifications" and instead, they put together something that looks elementary at best, and do not even bother to follow the guidelines you laid out or even bother to make sure the information is correct! They even went as far as to put up a fraudulent "customer accolades" page with made up comments on it! And when I went back to them after this initial site was developed, per their request, with corrections that needed to be made, they showed me how I can change them! They published it with incorrect, incomplete, and fraudulent information and would not even unpublish it, let alone correct it! I had to take time (immediately) from my busy schedule to unpublish it to avoid embarrassment for our little company at a very important time for us. I feel completely ripped off! Know what you are getting yourself into here and don't expect much.

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Ranne Freese
,
Jul 27, 2007 12:00 am EDT

It was late June of this year 2007 that I signed up for Earthlink DSL. I was told the monthly service charge was $39.95 and that I would be able to use the equipment the company would ship to network all the computers in my home.
When the DSL modem arrived I found out I needed to get a router... no one bothered to ship it with the modem. I had to make another call to request the equipment and then wait a few more days for it to arrive. Once the router arrived it took four calls to tech support and FIVE HOURS to get the equipment to work (easy to set up the company said).

I finally was able to access my account today (more problems with that) and it has the date of service starting BEFORE I even called them for the service and then I am being charged not $39.95 a month but $99.95. I was told by customer support that to receive the $39.95 rate I would need to cancel my current plan and pay the cancellation fee of $149.95. I current have service that operates at 6.0 mps and the $39.95 service operates at 1.5 mps... but I did not sign up for ht e service at $99.95 a month. The company made the mistake, not me and now I am expected to pay for it. Suddenly that dial up service looks pretty good.

Watch out for this company!
RJ.

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margaret king
,
Jul 23, 2007 12:00 am EDT

I subscribed June 13, 2007 to their high speed internet service. Due to circumstances, we later decided to move to a town 10 miles from here. I called earthlink to transfer the service and was told they do not have high speed internet in my new area. I asked to cancel my account and was told I would be charged the termination fee of $145. I said I thought it is unfair to charge that penalty fee when they do not have the same service available in the new location. Some one who said she is a supervisor told me that is earthlink's policy. I told her I was never informed of this when I signed up, and did not read in any of the information that the fee would be charged if the service could not be provided in the new location. She remained adamant, so I have to pay that fee. I went to their website and after scrolling down through many pages of legalese, found a few lines about terminating when moving - buried so far down that most people would not plow through it all - which earthlink likely knows. The legalese was designed to protect earthlink, not the consumer. I also had problems getting the proper tech help, and the speed was slow. I would not recommend earthhlink to anyone.

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pearl shepherd
,
Jun 29, 2007 12:00 am EDT

I pay a payment on bill for internet service. I pay on time every month, all of a sudden they are refusing to pay a bill of 32.85 cents to internet provider for no good reason, so i have to pay earthlink separately to avoid having my service stopped.

People beware!

ComplaintsBoard
J
12:00 am EDT

EarthLink / Windstream Services Expensive Free Trial!

Easy to start up. Very difficult to turn off. I signed up for their 30 day free trial. Made the mistake of giving them my credit card number. I couldn't get it shut off. After 3 calls and three charges to my credit card, they finally stopped billing me. I ask for a name that I could write to and the supervisor hung up on me. My advice. Don't start with PeoplePC. It was an expensive Free Trial.

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wesley
,
Aug 08, 2008 3:03 am EDT

i want to sing up for peoplepc.com for free

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James Mauro
,
Apr 10, 2008 7:47 am EDT

I signed up for a 30-day free trial of PeoplePC back in November. I had gotten points through a reward program for signing up. I never once even installed it on my computer. I have internet through my cable company.

So I canceled after 3 days. I was told that everything was canceled and I would no longer be billed. So 4 months go by and my credit card had been compromised and was canceled. A few days later I get a call from PeoplePc telling me that my monthly fee could not be processed. so I called them and they tell me that when I had never canceled their service. Apparently, I had been billed every month, unknowingly. I told them that I had canceled after only a few days during my free trial and that I wanted the account closed.

PeoplePC refused to close the account until I paid them the balance on the account due to my card being declined. I continued to explain to them that I have never even used their services and that I had been fraudulently billed for the past 4 months. So that call got me nowhere.

So every day, their billing department calls about 5 times a day to collect the balance on the account. I have spoken with 14 reps and 5 supervisors. All of which have claimed they could not help me. They claim that they cannot close an account that has a balance on it.

So the harassing calls keep coming every day. Eventually I had enough. I typed out a nice letter to the California State Attorney General. I made one last attempt and called them to rectify the issue. I got some Indian guy on the phone named Bob (yeah... ok). Bob connected me with a supervisor. I explained to the supervisor the situation and informed him that if the matter could not be addressed while I was on the phone that I would be mailing my letter out to the California State Attorney General in the morning. I then proceeded to read my letter to him to let him know that I wasn't just bs'ing. Amazingly enough, he was able to go right in and zero out the balance on the account and close it. So you would think that would be the end of it, right?

WRONG! Every day I am still getting at least 3-5 calls per day from their billing department. When I ask why they are calling, they start to say "There is a balance on your account of...um...zero dollars." I then proceed to tell them to stop calling me or I will file a harassment suit. I have spoken with several reps and several supervisors SINCE my account has been closed (again) and NOBODY can tell me why I am continuallt being called. So today again (at 8am) they are calling me again.

So I am writing this complaint to warn everyone to STAY AWAY from PeoplePC. It is a horrible company. I will be sending out my letter to the California State Attorney General's office later today, as well as filing a complaint with the BBB. Not that the BBB really does anything. If you have similar issues with PeoplePC, I recommend contacting the Attorney General in their state. If they receive enough complaints, they will go after them. The BBB really can't do much other than send them a letter telling them they have a complaint. So the BBB is pretty useless in my opinion.

ComplaintsBoard
J
12:00 am EDT

EarthLink / Windstream Services Unauthorized bank account withdrawals

I cancelled my subscription in September of 2006, showed a credit of $69.60 on people pc account, got two different cancellation numbers, heard nothing for a while and now in March 2007 they are withdrawing $22.91 from my bank account. Have not been able to contact anyone in any manner whatsoever. How does a person handle this. The bank told me they can stop any auto withdrawals when people pc uses the code numbers they are using now but all they have to do is change one number of that code and they will still be successful in accessing my account. What should I do now. Any one out there have any ideas?

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Liz LaBord
, US
May 03, 2011 1:42 pm EDT

I canceled my internet service with PeoplePC in January 2007. They gave me a free month in case I decide to continue with the service, and told that at the end of the free month the account will be closed. When I was looking through my bank statement in March 2007 I noticed PeoplePC is withdrawing $22.91 from my bank account. I've been trying to resolve this ever since. Apparently, my account has not been closed and they continue charging me for the service I no longer use.

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trea carver
,
May 05, 2008 12:36 pm EDT

i am also being charged for a service that i have canceled twice on the phone with differant representative of this company.for a few months they were not takeing any money out of my account, i thought the matter had been taken care of.Now it is may2008 and on the 5th day of this month they have withdrew 10.95 out of my account again.do we need to get a lawyer envolved in this matter or the better buisnes bureal.i cant afford to pay for a service that iam not recieveing and do not want just because this company is obviously desperate for money and feels like ripping of the consumers.

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James Mauro
,
Apr 10, 2008 7:42 am EDT

Complaints on "PeoplePC"
Read more complaints on this Company
PeoplePC
Posted: 2008-04-10 by James Mauro [send email]
Fraudulant Billing - Harassing Phone Calls

Complaint Rating:
Company information:
PeoplePC
P.O. Box 26909
San Francisco, California
United States
Phone: [protected]
www.peoplepc.com

I signed up for a 30-day free trial of PeoplePC back in November. I had gotten points through a reward program for signing up. I never once even installed it on my computer. I have internet through my cable company.

So I canceled after 3 days. I was told that everything was canceled and I would no longer be billed. So 4 months go by and my credit card had been compromised and was canceled. A few days later I get a call from PeoplePc telling me that my monthly fee could not be processed. so I called them and they tell me that when I had never canceled their service. Apparently, I had been billed every month, unknowingly. I told them that I had canceled after only a few days during my free trial and that I wanted the account closed.

PeoplePC refused to close the account until I paid them the balance on the account due to my card being declined. I continued to explain to them that I have never even used their services and that I had been fraudulently billed for the past 4 months. So that call got me nowhere.

So every day, their billing department calls about 5 times a day to collect the balance on the account. I have spoken with 14 reps and 5 supervisors. All of which have claimed they could not help me. They claim that they cannot close an account that has a balance on it.

So the harassing calls keep coming every day. Eventually I had enough. I typed out a nice letter to the California State Attorney General. I made one last attempt and called them to rectify the issue. I got some Indian guy on the phone named Bob (yeah... ok). Bob connected me with a supervisor. I explained to the supervisor the situation and informed him that if the matter could not be addressed while I was on the phone that I would be mailing my letter out to the California State Attorney General in the morning. I then proceeded to read my letter to him to let him know that I wasn't just bs'ing. Amazingly enough, he was able to go right in and zero out the balance on the account and close it. So you would think that would be the end of it, right?

WRONG! Every day I am still getting at least 3-5 calls per day from their billing department. When I ask why they are calling, they start to say "There is a balance on your account of...um...zero dollars." I then proceed to tell them to stop calling me or I will file a harassment suit. I have spoken with several reps and several supervisors SINCE my account has been closed (again) and NOBODY can tell me why I am continuallt being called. So today again (at 8am) they are calling me again.

So I am writing this complaint to warn everyone to STAY AWAY from PeoplePC. It is a horrible company. I will be sending out my letter to the California State Attorney General's office later today, as well as filing a complaint with the BBB. Not that the BBB really does anything. If you have similar issues with PeoplePC, I recommend contacting the Attorney General in their state. If they receive enough complaints, they will go after them. The BBB really can't do much other than send them a letter telling them they have a complaint. So the BBB is pretty useless in my opinion.

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GEORGE BUCKMILLER
,
May 17, 2007 2:48 pm EDT

HAVING SIMILAR PROBLEM AFTER GETTING A DSL LINE. CALLED TO CANCEL...GIVEN A FREE MONTH IN CASE THE DSL DIDN'T WORK AND THIS WEEK MONEY STOLEN OUT OF MY CHECKING ACCOUNT. GET NO SATISFACTION, CAN' T UNDERSTAND LANGUAGE (SUPPOSED TO BE ENGLISH) HAVE FILED A COMPLAINT WITH THE FTC. MAYBE THEY CAN STRAIGHTEN THIS OUT

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virginia Berry
Maysville, US
Apr 17, 2007 9:20 am EDT

PeoplePc.com - I am being charged 10.95 a month for PeoplePc. Internet I do not have PeoplePc. Internet and I tried once before to get it disconnected and they are still charging me for it. What can I do about it. I have SouthernBell internet through my telephone company and I can use my internet and still get my phone calls PeoplePc. does not have this option so I called them and told them to please to disconnect and they are still billing me. I want it stopped. If I cannot get this resolved I will cancel my bank account and they won't be able to get anymore of my money for nothing.

ComplaintsBoard
D
12:00 am EDT

EarthLink / Windstream Services Very poor customer service!

For nearly three months, I have tried to end my services with Peoplepc. As with any contract, I have tried to do this in writing. Peoplepc does not accept anything in wiring. They will only accept phone calls.

This may not be an issue except for the fact that I have tried several times to contact customer service only to have to wait 20-30 minutes. This evening, I got through after 10 minutes. However, it took me 30 minutes to convince the service representative that I did not want any service with peoplepc for the following reasons:

* It takes too much time to get through to customer service
* They had overcharged me for a number of months. When I changed to DSL, I was asked to keep peoplepc as a backup for a mere $6.95 per month. Somewhere along the line they changed this charge to $10.97 a month. I have been negligent in not checking the invoice.
* I did not give ot them my new check card number. However, they continued to submit charges until my bank allowed it. Now when I ask for the money to be refunded, they are lying about the fact that they changed the card number once authorized by the bank. They refuse to refund my money and the reactivation fee. They contend that I authorized the new card in February but did not charge it until this week.
* The service is poor.

I hope no one falls for any of Peoplepc's manipulations. If you have to use a phone connection try Netzero or anyone else. Nothing is good about peoplepc.

Respectfully
Deborah Rothweiler

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Porch Electric, LLC
Wenona , US
Oct 29, 2009 9:23 am EDT

This company is the worst that I have ever dealt with. My computer crashed and I no longer needed their service, but did that stop them from trying to keep me as a customer? When I tried to explain this to them they just kept saying that they could give me a free three months. They continued to take the charges out of my charge card and when I finally stopped my credit card, they sent my bill to a collection agency for $31.87! I then had to pay another $8.00 to the agency that called! They never sent me a bill, I stopped my credit card, that didn't stop them. They are horrible. I would not advise using this company at all.

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james mc donald
San Diego, US
Oct 03, 2009 6:27 pm EDT

I, ve just submitted my comment twice, above, Is nobody there?

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james mc donald
San Diego, US
Oct 03, 2009 6:25 pm EDT

I AGREE WITH ZEB.ABOVE, why can I not get peoplepc to drop me from their list?When I try to answer an advert to buy something for example, I am asked to put in mypassword.with peoplepc...I AM NOT WITH PEOPLEPC! Is anyone listening?Jim.Email;jim.cdee@cox.net

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james mc donald
San Diego, US
Oct 03, 2009 6:17 pm EDT

I need to get peoplepc.com to remove me from their mailing list! I've tried everything I can think of.When I try to send Emails etc; I am asked to put in my password and so on...I am not with Peoplepc.com.Can I find anyone to do this for me instead of having to speak to someone in India who makes promises and I am still in the same prediccerent?Jim.

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Zeb
Raleigh, US
Mar 17, 2009 3:15 pm EDT

I just canceled my service with PeoplePc, my complaint is that when I cancel service, I do not like being grilled over and over asking about staying on People PC when I have already made my decision to cancel. Another complaint is, please get someone that can speak very clear english in your departments at PeoplePC. Also, don't transfer people from one department to another and everytime a person gets transferred they have to wait and hear the annoying music. It is like starting all over everytime a person is transferred, with questions like, what is your name, what is your phone number, why are you cancelling, let me tell you about the alternatives. If I was happy with PeoplePC do you think I would be canceling it? HELLOOOOOOOO! My advice is if you want a really good service, don't get PeoplePc.

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Genniel R. Hayes
,
Jun 08, 2008 3:13 pm EDT

I do not like the email PREVIEW as I have to cancel the PREVIEW in order to bring up the email that I want to read. I just find this to be a nuscience. Can you cancel the PREVIEW? I would really appreciate it. Thanks. Fortunately I have not had any problems as listed on your Complaints Board above. I HAVE TYPED IN THE CONFIRMATION CODE THREE TIMES WITH NO RESULTS. WILL TRY ONE MORE TIME! What is going on?

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frank schnur
,
Jun 08, 2008 9:18 am EDT

I realize that commercials are revenue for you, but those ads that continuisly have movement are very distracting and annoying. I believe that you are compromising the quality of your service.

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James Mauro
,
Apr 10, 2008 7:47 am EDT

I signed up for a 30-day free trial of PeoplePC back in November. I had gotten points through a reward program for signing up. I never once even installed it on my computer. I have internet through my cable company.

So I canceled after 3 days. I was told that everything was canceled and I would no longer be billed. So 4 months go by and my credit card had been compromised and was canceled. A few days later I get a call from PeoplePc telling me that my monthly fee could not be processed. so I called them and they tell me that when I had never canceled their service. Apparently, I had been billed every month, unknowingly. I told them that I had canceled after only a few days during my free trial and that I wanted the account closed.

PeoplePC refused to close the account until I paid them the balance on the account due to my card being declined. I continued to explain to them that I have never even used their services and that I had been fraudulently billed for the past 4 months. So that call got me nowhere.

So every day, their billing department calls about 5 times a day to collect the balance on the account. I have spoken with 14 reps and 5 supervisors. All of which have claimed they could not help me. They claim that they cannot close an account that has a balance on it.

So the harassing calls keep coming every day. Eventually I had enough. I typed out a nice letter to the California State Attorney General. I made one last attempt and called them to rectify the issue. I got some Indian guy on the phone named Bob (yeah... ok). Bob connected me with a supervisor. I explained to the supervisor the situation and informed him that if the matter could not be addressed while I was on the phone that I would be mailing my letter out to the California State Attorney General in the morning. I then proceeded to read my letter to him to let him know that I wasn't just bs'ing. Amazingly enough, he was able to go right in and zero out the balance on the account and close it. So you would think that would be the end of it, right?

WRONG! Every day I am still getting at least 3-5 calls per day from their billing department. When I ask why they are calling, they start to say "There is a balance on your account of...um...zero dollars." I then proceed to tell them to stop calling me or I will file a harassment suit. I have spoken with several reps and several supervisors SINCE my account has been closed (again) and NOBODY can tell me why I am continuallt being called. So today again (at 8am) they are calling me again.

So I am writing this complaint to warn everyone to STAY AWAY from PeoplePC. It is a horrible company. I will be sending out my letter to the California State Attorney General's office later today, as well as filing a complaint with the BBB. Not that the BBB really does anything. If you have similar issues with PeoplePC, I recommend contacting the Attorney General in their state. If they receive enough complaints, they will go after them. The BBB really can't do much other than send them a letter telling them they have a complaint. So the BBB is pretty useless in my opinion.

ComplaintsBoard
V
12:00 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

EarthLink / Windstream Services Save yourself a headache!

We were using peoplepc at our office but finally got wireless. Thus started the almost eternal struggle to get the peoplepc cancelled.

We have cancelled in October, then they charged in November, called in November then charged again in December, called in December and now charged again in January. These people are almost impossible to reach and have NO CLUE what customer service is. Every time and I do mean every time you call to cancel, you immediately get a recording that says that they are experiencing high call volume and to call again another time. The only way around that is to call for technical support and then ask them to transfer you. Once transferred, be prepared to wait and wait and wait and wait.

They have NO phone numbers published anywhere that you can contact customer service resolutions, no contact information on the website, no e-mail address to write to, the only information you can get is to sign up or call the 800 number and be put on eternal hold.

After 42 minutes, I was transferred to the Escalation Department. Another marathon of being on hold. Sounds like a lawsuit coming out of this just like with AOL customers!

After being on hold now for 69 minutes, I am dedicated to stay on line until someone answers.

DON'T SIGN UP FOR PEOPLE PC AND YOU CAN AVOID A LOT OF HEADACHES!

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AGrimm
Jesup, US
Jul 05, 2010 5:41 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

In July of 2009, I pre-paid for a year's worth of email account service. In June of 2010, I received an email stating my service was coming due so I called and canceled my account because I no longer need the email account. On June 30, 2010, I received a phone call from People PC stating that I had a bill of $4.05 that I needed to pay. Come to find out, because I did not wait until my pre-paid service was expired, I was being charged for the month and they supposedly reimbursed for the service I didn't use. I checked my bank account and did not receive any reimbursement. They called me daily to harass me for the money but I refused to pay it. I even spoke to the manager about it but they insisted I owed the money. Finally, I pulled up my bank information and found the exact date I paid for my service then called them back. At that point they were claiming that my year subscription didn't start until July 28, 2009. I then calmly stated that they pulled my payment out on July 4, 2009 for the year subscription, then in June I received an email stating that my subscription was due which I then called to cancel because I no longer wanted it, and finally when I did call and cancel that I was not informed that I would be reimbursed for service I didn't use and that I would owe money for the month. Only when I came across as more informed with dates and such were they willing to remove the balance from my account. Hopefully, I don't have any more issues but I went ahead and reported them to the Federal Trade Commission. I suggest everybody do this so that the FTC receives enough complaints to take criminal action. It may not resolve your direct situation but it will help others down the line. Upon further research, I discovered that the FTC already has forced People PC to pay $100, 000 for the product delivery service (http://www.ftc.gov/opa/2002/08/peoplepc.shtm) so they are already familiar with this company's questionable business practices. Now it's our duty to continue informing the FTC about the scandalous business practices that People PC is still using. Who knows, they may force the company to close or something.

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wvbeckyr
Lumberport, US
Jun 21, 2009 5:09 pm EDT

I'm out $37.07 because the brilliant people who run PeoplePC decided to keep charging my EXPIRED credit card for 4 months rather than canceling my account after it didn't go through the first time. THEN, to make matters worse, I did not receive any letters or anything from PeoplePC saying that I had an outstanding balance, instead it was turned over to a collections agency! WHAT?! Come on, first you're dumb enough to charge an expired card 4 months, then when YOU fail to inform me I have a balace (again, because of your own stupidity) you turn me over to a collections agency?! I was furious! Then the lady I talked to on the phone kept saying "didn't you read the agreement?" UGH! I was so disguested. At least I got out of her that my account was now canceled and I won't be getting any more charges. What a joke! Could they not tell that there was NO activity on my account. What company allows your account to stay open after the charges do not go through? Oh, yeah... PeoplePC does just so they can make money off of you. NEVER NEVER NEVER use PeoplePC!

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James Mauro
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Apr 10, 2008 7:49 am EDT

I signed up for a 30-day free trial of PeoplePC back in November. I had gotten points through a reward program for signing up. I never once even installed it on my computer. I have internet through my cable company.

So I canceled after 3 days. I was told that everything was canceled and I would no longer be billed. So 4 months go by and my credit card had been compromised and was canceled. A few days later I get a call from PeoplePc telling me that my monthly fee could not be processed. so I called them and they tell me that when I had never canceled their service. Apparently, I had been billed every month, unknowingly. I told them that I had canceled after only a few days during my free trial and that I wanted the account closed.

PeoplePC refused to close the account until I paid them the balance on the account due to my card being declined. I continued to explain to them that I have never even used their services and that I had been fraudulently billed for the past 4 months. So that call got me nowhere.

So every day, their billing department calls about 5 times a day to collect the balance on the account. I have spoken with 14 reps and 5 supervisors. All of which have claimed they could not help me. They claim that they cannot close an account that has a balance on it.

So the harassing calls keep coming every day. Eventually I had enough. I typed out a nice letter to the California State Attorney General. I made one last attempt and called them to rectify the issue. I got some Indian guy on the phone named Bob (yeah... ok). Bob connected me with a supervisor. I explained to the supervisor the situation and informed him that if the matter could not be addressed while I was on the phone that I would be mailing my letter out to the California State Attorney General in the morning. I then proceeded to read my letter to him to let him know that I wasn't just bs'ing. Amazingly enough, he was able to go right in and zero out the balance on the account and close it. So you would think that would be the end of it, right?

WRONG! Every day I am still getting at least 3-5 calls per day from their billing department. When I ask why they are calling, they start to say "There is a balance on your account of...um...zero dollars." I then proceed to tell them to stop calling me or I will file a harassment suit. I have spoken with several reps and several supervisors SINCE my account has been closed (again) and NOBODY can tell me why I am continuallt being called. So today again (at 8am) they are calling me again.

So I am writing this complaint to warn everyone to STAY AWAY from PeoplePC. It is a horrible company. I will be sending out my letter to the California State Attorney General's office later today, as well as filing a complaint with the BBB. Not that the BBB really does anything. If you have similar issues with PeoplePC, I recommend contacting the Attorney General in their state. If they receive enough complaints, they will go after them. The BBB really can't do much other than send them a letter telling them they have a complaint. So the BBB is pretty useless in my opinion.

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charlotte
,
Sep 10, 2007 12:03 pm EDT

I've cancelled my service 5 times in a row now! I just got off the phone with a rep, in between trying to make convesation about their sevice. I told him that I am so darn pissed off right now that I just needed him to sit in silence until the refund processed to keep me from saying anything bad to him. Now I'm out $80.00 from my account. I need to change my bank information in order for them to stop this crap. What an inconvenience, I shouldn't have to do this!

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Cort Stone
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Mar 26, 2007 1:13 am EDT

I had service with my local ISP for several years, then they went under and sold everything to People PC, including all of the servers and equipment. So, I had no choice but to accept them as my new ISP. I was only with them for a couple of months, and what I've read about the other complaints are true; They don't want you to go as a customer, and they're willing to resort to hard selling, bribery, guilt tripping, and other trickery to keep you.

I was offered everything from 3 free months to a $3.95 deal to keep my email address, with NO service at all.

Umm, yeah. So, the key is to ask the correct questions, and make the correct statements.

Ask them- "Will I still have to call back at the end of my retention inspired free trial period?"

State to the person on the phone- "I do not wish to do any more business with People PC or any of it's affiliates anymore, ever again. DO NOT charge my card anymore".

I can't say it will work everyone, but it worked for me, so far. I'm keeping my fingers crossed, but not holding my breath.

It's shameful to rip off old disabled women, we don't deserve it.

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12:00 am EST

EarthLink / Windstream Services Being sued by Earthlink for a bill that is not owed!

I am being sued by Earthlink for a bill that is not owed! I had Earthlink internet and the service was awesome, so I decided to get Earthlink cellular service.I got the family plan of three phone's.I had thirty day's to cancel service and not be liable for the two year contract.I only activated two of the phone's and sent them back to Earthlink via UPS because they did not work. In my living room, it was roaming!After numerous week's of calls to the company, I thought the issue was resolved.Was I wrong!I am being sued for $297.15 for thirty day's worth of "taxe's"!In addition, even though I had the internet disconnected 5 mont's ago, they are still taking it out of the account!Every time I call Earthlink, there is a different reason that I owe $297.15!I do not know what to do.

Love, Joshie

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Charles Peterson
,
Jul 23, 2008 10:43 pm EDT

I signed up in February to use Earthlink dial-up service, and I was promised a six month promo monthly fee of $9.95. I use the service to provide an internet test to some students I tutor, and I used it twice in February and again twice in May. I paid the $9.95 fee on time every month. But Earthlink started sending me bills for $11.95, charging me a dollar for mailing their bill, and another dollar for not signing up for payment on the internet. I sent them a letter saying I did not owe them the two extra dollar additional monthly charge because I did not not want to pay my bill on the internet, and if they chose to bill me by mail, it was their choice. I also contacted them on their website and let them know that I was promised a promo rate of $9.95 a month. On those calls I was again assured that I did have that rate and they understood that I did not choose to pay on the internet and that I had no intention of paying them $1 to bill me every month. I quit Earthlink on May 26, and I paid them for the time that month I had used their service, from the 5/17 to 5/26. They have now referred a bill for $11.66 to a collection agency. Can anyone tell me how spread this complaint against Earthlink. I will never use their service again, and will tell others not to use their service.

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12:00 am EST

EarthLink / Windstream Services They would not cancel my account

I have been trying to cancel a peoplepc account since about June. They kept giving me more time. Well in August I called them once again and they supposedly canceled my account. I did not have any email so I deleted it off my outlook. Well when looking through my bills Saturday. I find out they are still charging me for an account i don't use. I checked and it was back up again. I guess Earthlink bought them so they can do all sorts of strange things. I have been trying to get through to them most of today found out that i need the number. So if they give you a cancellation number never throw it out. Put it in an address book where it can be saved for years because they may start up your account. Also there is no place where you can delete an account. I guess I will be calling my credit card tomorrow to complain, or cancel the account you have used. I think I may do that also. That way they can't do any more damage.

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James Mauro
,
Apr 10, 2008 7:44 am EDT

Complaints on "PeoplePC"
Read more complaints on this Company
PeoplePC
Posted: 2008-04-10 by James Mauro [send email]
Fraudulant Billing - Harassing Phone Calls

Complaint Rating:
Company information:
PeoplePC
P.O. Box 26909
San Francisco, California
United States
Phone: [protected]
www.peoplepc.com

I signed up for a 30-day free trial of PeoplePC back in November. I had gotten points through a reward program for signing up. I never once even installed it on my computer. I have internet through my cable company.

So I canceled after 3 days. I was told that everything was canceled and I would no longer be billed. So 4 months go by and my credit card had been compromised and was canceled. A few days later I get a call from PeoplePc telling me that my monthly fee could not be processed. so I called them and they tell me that when I had never canceled their service. Apparently, I had been billed every month, unknowingly. I told them that I had canceled after only a few days during my free trial and that I wanted the account closed.

PeoplePC refused to close the account until I paid them the balance on the account due to my card being declined. I continued to explain to them that I have never even used their services and that I had been fraudulently billed for the past 4 months. So that call got me nowhere.

So every day, their billing department calls about 5 times a day to collect the balance on the account. I have spoken with 14 reps and 5 supervisors. All of which have claimed they could not help me. They claim that they cannot close an account that has a balance on it.

So the harassing calls keep coming every day. Eventually I had enough. I typed out a nice letter to the California State Attorney General. I made one last attempt and called them to rectify the issue. I got some Indian guy on the phone named Bob (yeah... ok). Bob connected me with a supervisor. I explained to the supervisor the situation and informed him that if the matter could not be addressed while I was on the phone that I would be mailing my letter out to the California State Attorney General in the morning. I then proceeded to read my letter to him to let him know that I wasn't just bs'ing. Amazingly enough, he was able to go right in and zero out the balance on the account and close it. So you would think that would be the end of it, right?

WRONG! Every day I am still getting at least 3-5 calls per day from their billing department. When I ask why they are calling, they start to say "There is a balance on your account of...um...zero dollars." I then proceed to tell them to stop calling me or I will file a harassment suit. I have spoken with several reps and several supervisors SINCE my account has been closed (again) and NOBODY can tell me why I am continuallt being called. So today again (at 8am) they are calling me again.

So I am writing this complaint to warn everyone to STAY AWAY from PeoplePC. It is a horrible company. I will be sending out my letter to the California State Attorney General's office later today, as well as filing a complaint with the BBB. Not that the BBB really does anything. If you have similar issues with PeoplePC, I recommend contacting the Attorney General in their state. If they receive enough complaints, they will go after them. The BBB really can't do much other than send them a letter telling them they have a complaint. So the BBB is pretty useless in my opinion.

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Carlos J Aponte
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Jun 26, 2007 10:46 am EDT

I too have been trying to cancel an account with MINI REPORTS SERVICES and I have not been successful. This people are taking advantage of everyone. They should have the option to cancel online, the sameway we can sign up for the service. Trying to contact someone or get any results form this company is almost impossible. I had to call my bank to get a phone number for this company because they don't even have the phone number on the statement like any other company will do. Again they are ripping up people. Who needs to pay so much to check their credit report, $9.95 a month it's a lot of money for some people. Same on you Mini credit report services.

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12:00 am EST

EarthLink / Windstream Services Total incompetence

I was supposed to have been connected on EarthLink's True Voice phone service on October 10. The equipment they sent did not work. They agreed to send me new equipment in 5 to 7 days. Keep in mind, EarthLink had already switched my phone service so that would have left me without service for the 5 to 7 days. When I protested they agreed to send the equipment overnight if I paid the $39.95 shipping charges. What choice did I have? What a joke. The customer pays because the company sent faulty equipment.

The new equipment arrived in two days and all of the proper lights lit up. I installed it, went through all of the steps and no dial tone. I called customer service. After a long wait on hold I was connected to customer service rep who took me through a few steps to no avail. He transferred me to India. After about 30 minutes the new customer rep said (I think) that a level 3 technician would work on the problem and call me in 2 to 48 hours.

I was never called, so I called again. I gave them the repair order number but they asked me the same questions again, and then again. The problems was not solved. I was given another repair order number and a promise it would be fixed in 24 hours and someone would call.

Again, no fix, no call. I called to canceled the service. The rep assured me that he would have the problem resolved within 24 hours. One more day goes by and no fix, no call. I called again. Same thing all over again.

During this time I found a link to EarthLink's CEO's email. I have written him twice detailing my experience and frustration. Like all EarthLink employees I never heard from him either. Now I see that their dedication to the customer starts at the top.

I have spent more than 4 hours on the phone (my cell phone) with their service department with no resolution. It is not bad enough that they are incompetent, they don't speak a language that I understand either. All I want at this point is to be rid of their total incompetence and back with the regular old phone service.

Fair warning to anyone who is considering EarthLink for Internet phone service. Forget it!

Jim.

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BMilkowski
New York, US
Sep 04, 2011 6:14 pm EDT

Unbelievable! All of this nightmarish stories absolutely echo mine. I've had no dialtone for eight days. During that time I've had SEVEN on LiveChats with Earthlink reps, FOUR phone conversations (including two 90-minute conversations with so-called "Level 3 Technicians" who ultimately told me they were "escalating" my case and that a "Server Level Technician" would be calling me to finally fix the problem. Of course, that call never came. And when I called back, I essentially had to start from scratch, explaining everything from point A after having already invested several hours in going over my case with all of those different reps (some with more heavily-accented English than others). This is an evil company. Run from Earthlink as fast as possible.

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Mari
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Jan 16, 2008 12:47 pm EST

This is just an update info from my previous complaint about EARTHLINK BILLING. We did terminate our contract before OCT 2007 and we knew we were charged for the FEE of $ 145. We received their first bill including our past due and termination fee. Since I do not agree with their charging, I wrote to them within the 30 day dispute period. After 30 days, I finally received my reply regarding the dispute from this CCA collection agency. Obviously, my account was directly sent to collection agency at once and it's up to me then how to pay for all the charges. The first and only thing I did was to report to BBB of Atlanta, Georgia. I did explain all what happened regarding their misleading advertisement of 500 minutes of free local and long distance services and their billing charges for toll-free numbers; including their unsatisfactory service overall. Furthermore, I did keep a print out of my CALL ACTIVITY as a proof of the billing discrepancies. I am so glad BBB helped me out solved my problem. I am now clear from their collection charges for good.

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Susan Hastings
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Jan 05, 2008 7:36 pm EST

As I am writing this, I am on hold with yet another tech in India. I am not against Indians, I'm angry that I can not get my land line problem resolved. I can call out, can't receive.
I have been on the phone a total of 10 hours in the past3 days. I have followed the directions given.Unplug this and that, give me your password and I will try and fix it there
in True voice and then. the control panel and...etc. etc...etc.
I have spoken to at least 10 people, all said they would help .
I have been diconnected at least 5 times. It takes a long time to convince them to pass me to their supervisor, and it doesn't matter anyway, as I only get humg up on yet again.
I have been promised for the past three days that the problem would be resolved, and still nothing... not even the return call they promised.
In short, I am losing it. They are utterly inept. DO NOT USE THIS COMPANY!

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Mary
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Dec 28, 2007 8:27 am EST

I'm having the same issue as the OP. I'm in the process of switching to TruVoice, after having traditional carriers for decades. Earthlink switched off my other service on the same day that they shipped my equipment via ground UPS, which will leave me without phone service for over a week. I spent over an hour yesterday on the phone with their "customer service" trying to get it straightened out. I spoke to over half the population of India.

Their "solution" was for me to pay expedited shipping to get the equipment faster. I told them that was a non-starter and got switched around to a slew of different supervisors. I was supposed to get a call back confirming that they would ship the equipment overnight at their expense, but the call hasn't come.

I'm beginning to see that I made a huge mistake. I should have just kept sucking it up with Verizon.

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sadie jones
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Dec 22, 2007 4:20 am EST

I agree totally with these comments about Earthlink True Voice. If you are considering it - BEWARE! The modem never worked. I was on the phone (my cell phone!) for 4 hours, being transferred everywhere and then back again with nothing every being resolved. In the meantime, I had no phone service... for days. They then wanted to charge me for shipping a modem that never worked. Their tech support is a joke! All this took place in August and I'm still going round and round with them - one person tells me I won't be billed, then I am billed, the next person tells me I will be billed and so it goes - no clear information, no call backs... no nothing! My advice, run, don't walk, away from this company!

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bryan brusseau
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Sep 30, 2007 4:35 pm EDT

Earthlink plays a game. The game is, that after repeated failed attempts to resolve any of their outrageously fractured service and billing issues, the average schmo gives-up, and forks over the money. How much is it worth to you to spend HOURS on the phone, and get ZERO results ? The numbers game stacks in their favor. People give-up, they don't call back, and go on living with inferior, predatory service and product. Try to get on to their "Latest Call Activity" page to monitor your billing, and stay within the "500 minutes per month" limit, and you will see: "We're sorry, but call activity is currently unavailable. Please try again in a few minutes " -Minutes ! ...Mine didn't work or THREE and a HALF months. Why ? -go figure. My earthlink phone bill was more than I paid for the local land-line carrier that I switched to earthlink from. It's RIGGED. This is like a carnival game for suckers. -And the phone sounded like everybody was under water, talking through a ribbed garden hose, going into an echo chamber. WHEN IT WORKED AT ALL. I'm not out in the boonies, either. I live Downtown Seattle...there are T1 lines in the streets. Earthlink has gone down in flames. I was a customer since November of 2002, they were great then... I had the VOIP ( phone ) for three and a half months. ( 'till september 14th, 2007 ) Stay away from this company, tell your friends to stay away; -Unless you have nothing but time, patience, money to waste, and a Hindi translator. -gmail, WAY better e-mail platform...

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Jennifer T
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Sep 04, 2007 4:53 pm EDT

They completely suck. I canceled my service last month and they refuse to disconnect it. Over and over, I'm stil getting emails from them with my voice mail messages.

They are a piece of ###.

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Mari
,
Aug 02, 2007 7:00 pm EDT

I have pretty much similar situation with Earthlink's DSL and Basic Home Service when I started it last October 2006. I have been experiencing a lot of disconnection issues with our DSL service time to time. I have to re-configure their steps to be connected and the usual power down of all the system. However, it got worst starting last month that their database regarding one 877# was given me a charge of $.04/minute for the first time after so many months of staying with them; this bill we never go beyond our 500 minutes of local and long distance calls. We were given credit then. This month again, it gave me another freaking $ 130 in addition to my monthly bill of $ 55 (incl taxes, fees) because of the 800# and 877# minutes phone card usage plus inconsistent charging of local/long distance calls with less than 500 minutes the whole month. By the way, they do bill a month in advance.

We tried to contact this issue since last week (July 27, 2007) and even on July 31, 2007 and spoke with JACOB (billing manager) and OMAR for those two calls. Both of them said they would call back to give us explanations of why our call activity has so much discrepancies with the charges.

We are definitely stuck with their service until Oct 2007. However, up to this point, no solution to our attempt to settle our final transaction with Earthlink, and we are willing to pay the termination fee. Please DO NOT get their service. It's really hard to communicate with their support group from INDIA and PHILIPPINES. Every service they offer is being handled by different department. No other USA location that handles their billing.

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12:00 am EDT

EarthLink / Windstream Services No legal obligation to refund anything

How do I pursue a refund or a reversal of charges that I did not know about?

Peoplepc advertised on television an aid for $10.99 monthly internet service provider charge. I did not have a DVD to install or have access to Peoplepc. I called Peoplepc. Yet, I was told there was an overload on the system. Consequently, I had to call back at a later time. I tried for several days. But, each time I was unable to access Peoplepc. Thus, I abandon the attempt to connect or link via internet.

Later, I happen to notice a charge from Peoplepc. I called to inquire. The first question asked even on the publicly listed only available telephone number for Peoplepc is: What is your telephone number? What is your name; and what is your credit card number? This time, I refused to provide a telephone number. The first two customer service rep's who responded to my calls, hung-up when I refused to provide a telephone number. After the fourth call [two calls to the customer service-operator, one call to customer service-new customer, one call to customer service-existing customer, one transfer to technical service, one transfer to headquarters, a second transfer to the cancellation desk, a third transfer to an alleged customer service supervisor.] Upon the last transfer, I was informed I had an account number. Peoplepc did not record any initial customer service signup-even though the caller is informed the call is recorded. It is Peoplepc policy that it is the customer's responsibility to timely cancel any service. Thus, even though I never had access to Peoplepc, I never authorized Peoplepc to start the account [the information initially demanded under false pretense was used to the benefit of Peoplepc] and I never used, Peoplepc refused to reverse any charges because it was not timely requested. The customer service supervisor said under the terms of contract [that I did not have access to; did not know the terms] Peoplepc would not now provide this alleged account number; they refuse to reverse any charge but would immediately cancel the account. If I had a complaint, I could e-mail or write the company. But, Peoplepc was under no legal obligation to refund anything. Is there a government agency that I can file a complaint to continue the dispute? Help please; provide suggestions, other remedies,... any one.

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patricia cornish
,
Mar 03, 2008 9:23 am EST

I have been charged for services that i do not have. This acct. has been closed since Dec.2017. I have been charged over draft fees from my bank many times because of this problem. I want it fixed TODAY. I will be seeking professional help with this problem. THIS DON'T MAKE SINCE a large company like this ripping people off.

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raquel
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Dec 04, 2008 5:37 pm EST

call this phone [protected] this is the better bussiness mybe the can help

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Bonnie Zanghi
,
Oct 25, 2008 9:45 am EDT

We cancelled People pc and went to high speed several months ago
I am still being billed $1.95 monthly.
Would appreciate it if you would stop billing my visa for this amount, There is no reason for it.
Reference #24692168259000565445448
Thank you
Bonnie Zanghi

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EarthLink / Windstream Services Beware of the crooked practices of Earthlink!

In August 2006, I checked on-line for DSL availability through Earthlink to replace my existing SNET/Yahoo DSL. Their system stated DSL was available, so I signed up. Shortly thereafter, I received an email back stating that they could not supply me DSL. I was very surprised, but figured this was the end of it. Now I just got another email showing a bill that Earthlink already collected for their dial-up service, which I never requested. This is infuriating that they would stoop to charging unsuspecting consumers for services they do not need or want. After about an hour on the phone with Earthlink (and a supervisor), they finally agreed to refund the illegal charges. I am still angry that they stole from me to begin with and that they changed their story about DSL availability (even though I know it is available). Beware of the crooked practices of Earthlink.

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EarthLink / Windstream Services Satellite internet service

I have been using Earthlink's satellite service that uses DirectWay equipment for over 4 years. The old modems, DW4000 units, are no longer available as they were replaced first by the DW 6000 modems and then the DW7000 ones. My DW4000 has been failing intermittently for several weeks. I have spent over 4 hours talking to tech support people at Earthlink and they keep asking the same questions to which my answers are apparently not being recorded by the tech support personnel. They have done everything they can to avoid replacing my defective modem, having me go through endless diagnostics, re-install the software, disconnect cables, etc., which I have done. Now in spite of a USB hardware device failure error messages the last tech insisted that it was due to a virus and that I needed to add the latest service pack from Microsoft and if I refused while then the problem was the bad customer and not the bad tech support. My only recourse is to terminate my account with Earthlink and start a new account with DirectWay to get service and support.

Bruce
Prunedale, CA.

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Linda Andrews Obrycki
, US
Apr 02, 2019 8:27 am EDT

Came to a tenative agreement of the overcharges..On my acct. But the acct has been cloned & taken over. I still need money back from over charges for over 2 yrs. There is still a hacker that is into my peoplepc. Acct. This is fed offence and i will not pay new lowhered pay. Until my money credited . I have enough in there for yrs. Of payments.

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Marc Fish
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Apr 19, 2007 4:50 pm EDT

While I do not have the same exact situation that you are describing, I can say that in my opinion, Earthlink has been the absolute WORST ISP in the history of the web. I work in the software industry, and can tell you that Earthlink is a corporation that systematically provides horrible service and has VERY SHADY billing practices.

Even IF you were happy with Earthlink - they pull all kinds of scams and rip-offs to steal as much money as possible from each and every customer. The money you reportedly "save" by using their poor quality and unreliable service is more than lost when you factor in the down-time and numerous excessive charges they make.

Hidden Charges:

We moved to a new home, very close to our old one - all we wanted was to transfer our Earthlink account to the new number. Earthlink stated that this would require a ONE HUNDRED AND FIFTY dollar TRANSFER FEE. That is 150.00 dollars to go into the account and enter a new telephone number.

We fought tooth and nail against this treatment, and finally got a compromise where we STILL HAD TO PAY for the transfer. Ridiculous.

Unreliable Service:

Earthlink service goes down more than any other service we had ever used. As I stated before, I work in the software industry, and by no means a novice when it comes to configuring my home systems for internet access. That being said, if you ever call Earthlink for some Tech Support, you will be put on the phone with an individual who seemingly has no experience with the actual software or hardware itself, and is simply reading from some kind of a checklist in front of them.

THEY CHARGE YOU FOR THIS TECH SUPPORT BY THE MINUTE. While this may seem reasonable, the part that isn't is the fact that they try to keep you on the phone as long as possible, and try to spend time asking questions that you know have nothing to do with the problems. So for example, when I call Tech Support, they go through all of the most basic items, VERY SLOWLY, while I know for a fact that everything is set up properly. I start out by telling the Tech everything I have done - BEFORE they can ask any questions. At the end of a very long and costly conversation, they confirm that the problem was on their end, and STILL try to bill us for the call! Outrageous.

"Transfer Fee" to Cancel and Account?

Another weasel tactic they use is to charge a "transfer fee" in addition to the "Cancellation Fee" described in the contract. They will state that this is in the contract even if it is not - most people dont keep copies of these contracts on file to dispute these claims.

Do not accept this kind of treatment from Earthlink. They have settled in numerous cases alleging fraud and misconduct. We warned Earthlink that if they attempt to bill us for their fraudulent claims, we will file suit, and speak to local media outlets (such as newspapers and tv news consumer groups) about these outrageous and unacceptable business practices.

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Contact EarthLink / Windstream Services customer service

Phone numbers

+1 (404) 815-0770 +1 (866) 383-3080 More phone numbers

Website

www.earthlink.net

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