Eagle Waters Wildlife Resort / Bad attitude/ health & safety risks

1 South Africa
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Good day, my family & I visited the Eagle Waters Resort this past weekend, 04/05/2012 - 06/05/2012. We booked 2 x 4 Sleeper log cabins @ R350 p/night per cabin, as well as a R200 breakage deposit which was refunded to us upon departure of the cabins. However, we were extremely disappointed at the fact that we had to leave the resort immediately after time of departure which was 11:00am or pay daily rates for each of us, which amounted to R410 for 7 of us. We have been going to this resort for years on end & I understand that it has been recently taken over by new management, but this in unacceptable that we were asked to pay a daily rate or leave the premises. This is the only resort from about 10 that we travel to yearly that does not permit guests to stay for the remainder of the day as day visitors. To add upon this, we had a mice problem in chalet no. 5 which prevented us from keeping any food stuff in that cabin. On Sat morning, we reported it but nothing was done, the stairway of the same cabin was damaged & ready to fall apart but nothing was done. I find this highly unacceptable. If I am not satisfied with the outcome of this problem I will report this to the necessary parties. Thank you

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