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The good, the bad, and the ugly - discover what customers are saying about Eagle Warranty

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3:04 am EST

Eagle Warranty The forgot to wire money for the repair of my car

My car broke and I drove it to the mechanic, who said that the repair would cost me $3, 000. I called to Eagle Warranty co and they confirmed that they would cover the repair. I was happy and waited to pick the car, but when the mechanic said that he still hasn’t got the payment. He didn’t want to release the car and I called to Eagle Warranty again. They were so busy that they have forgotten about me. It was really unprofessional .Be aware of their actions.

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5:53 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Eagle Warranty Fraud

In March 2009, I bought a used car (2004, Volvo-S40) for my son who was about to graduate from college. Since the car was used I also purchased a 36 month 36, 000 mile car repair warranty (Eagle Warranty Corp) which cost $999.00. I found out later that the warranty was worthless when I tried to use it for a "covered" car repair. I reported the issue to the Attorney General of PA- Bureau of Consumer Complaints. Since that time (March 2010), I received two letters from the Attorney General, the last was dated, July 12, 2011. The last letter from J.P. McGowan- Senior Deputy Attorney General for Linda Kelly- Attorney General indicated that legal action has been filed against Eagle Warranty but that a resolution was still months away and asked me for further patience. As of this writing (Dec 29-2013), I have not received any restitution for this issue. It seems that the Attorney General has either "dropped the ball" or does not really have an interest in protecting the consumer.

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cnalawagan
Southaven, US
Mar 04, 2010 1:08 pm EST

I bought a car in Memphis, TN. Nov. 14, 2009 where they offered me a warranty through eagle warranty for $500.00. It is now Mar. 4, 2010, and my car has been messed up for a month. I've tried to contact the company sence the car has messed up and all of the numbers that i've been given have been disconnected.

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Dot Bailey
Brownsville, US
Feb 24, 2010 2:23 pm EST

EAGLE WARRANTY AUTHORIZED CAR REPAIRS ON THREE DIFFERENT CUSTOMERS VEHICLES. STARTING DATE: 6/25/2009, 07/22/2009 AND 10/08/2009 TOTALING: $1899.52

WE HAVE FAXED AND CALLED NUMEROUS TIMES WITH NO SATISFACTION.

TODAY 2/24/2010 WE DISCOVERED THRU THEIR WEBSITE THAT THEY SHUT DOWN 12/2009.

Dorothy Bailey
AP/AR

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alex shinn
Galesburg, US
Feb 09, 2010 12:37 am EST

bought truck 200 dodge dakota quad cab 4x4 had to do service work on the truck dealer said was covered by eagle dealer is automotion car sales canton ohio 44709 said had 90 warranty work was dont for 385.00 dollars has not been cover yet .would like to have it paid . bill is at lovells auto repair shop galesburg il.61401

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sport chrysler jeep
Norristown, US
Dec 28, 2009 7:08 pm EST

we have completed repairs for eagle warranty in 9/09 for a customer and have still not been paid by the--anyone know whats going on with this co? you cant get them on the phone anymore --i have been calling to try to collect since 9/09 with no success--anybody been able to get in touch with them?any info would be helpful i can be reached at [protected] and ask for mary. thanks

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Mad as ...
, US
Dec 16, 2009 9:47 am EST

They failed to pay for work that they approved for 8 months, now their phone message states that they are closed! I filed a claim with the PA Attorney General office. Hope they burn!

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Joe's
, US
Oct 30, 2009 10:32 am EDT

Autorized repair ac work $340.00, total repair 08/19/09, no payment yet 10/30/09, numerous excuses. Filed complaint PA BBB and with Pa attorney general .Those with same complaints can file with attorneygeneral.gov.

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MkStItCh
West Seneca, US
Dec 29, 2013 9:29 pm EST

You know, things like this take years to file. You might see a partial refund in about 3-4 years from the court file date. If you got something in March 2010 then that might have been when they filed against the company. That means you might hear back from them within the next few months.

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Upsetateaglewarranty
salyersville, US
Dec 29, 2009 11:51 am EST

My husband purchased an extended warranty on his truck. The warranty was purchased through eagle warranty of PA. His transmission later goes bad and has to be replaced. Eagle warranty would only authorize the transmission be Rebuilt. They would not approve buying a new one. We take the truck to an authorized service center. The service center contacts eagle warranty and gets and authorization number and an approval to do the repairs. That was in Sept. 2009. It is now Dec 2009 and I have recieved numerous calls from the service station. Eagle warranty has failed to send them any payment. The service center and myself have attempted to contact eagle warranty many many times. All you get is the voicemail and they NEVER return your call. Now Eagle Warranty has went out of business. So guess what? I had to pay over $1, 200 on the transmission repair they approved but never paid for. I also contacted the BBB. THey rank this company an F on their scale and have also been unable to reach them.

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hamerhamer
New Cumberland, US
Dec 28, 2009 5:40 pm EST

Totally agree had authorized repairs done to my car in July 09 they still havent paid the garage. Got the same run around as everyone else. I have filed a complaint with the PA attorney generals office. They need to hear from everyone so they can try to get the money from these frauds.

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JenMBR123
Sturgis, US
Dec 02, 2009 4:17 pm EST

I also am having a problem with this company. Same as the rest of you too. I think there should be one big class action suit filed on these people. Has anyone had any luck with the PA BBB? I work for an attorney and I am thinking of sending a certified letter from my office to see if it gets anywhere. I just hope it doesn't have to go through PA if I have to file a case to get the money. What a pain that would be. I don't live anywhere near there.

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K
7:17 pm EDT

Eagle Warranty I still have not gotten my money

I purchase a car in South Carolina and bought an Eagle Warranty-Premium package. I file a claim for repairs on my car through eagle warranty in September 2009. I was told that it would take 15 to 20 days for refund of money, it’s been three months I haven’t received my money. Every time I call billing dept, Rep would tell me they were behind in claims it hadn’t processed.

I made a call last week a voice mail stated the company was closed for bad weather, later in the week I called back a voice mail stated the company was closed for business. I still have not gotten my money it is December.

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12:46 pm EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Eagle Warranty Non-payment of my money

Non Payment of my claim:

Eagle Warranty authorized repairs on my car for transmission problems. They agreed to pay $1, 495 while the bill came to $2, 100. Mechanic faxed over paperwork after repair was completed on Nov 1. Contract says they will pay in 15 business days. Today is business day 21 and no money. I have tried calling every single day for 2 weeks now and left messages but NOBODY returns phone calls. It goes to voicemail all the time. Couple times I got a secretary and she put me into Accounting's voicemail but again, no response. I have trolled the internet and seems like there are many such compliants about this company. What can I do to get my money back?

Thanks
Vinay Shankar
[protected]@gmail.com

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DonG
Bristol, US
Jan 08, 2010 2:06 pm EST

they owe me $3, 200 dollars . If anyone knows of a law suit happening or would like to organize one please email me dgarbinski@gmail.com

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Reynaldo Cruz
Kearny, US
Jan 05, 2010 11:44 am EST

my 98 honda accord transmission was repaired costing me $2156 eagle warr was going to cut me a check for $1275 / for 2 months no one picks up the phone just leave a message and of course they never get back to you i try calling today/ nothing but a busy signal

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Reynaldo Cruz
Kearny, US
Jan 05, 2010 11:30 am EST

fail to pay and will not return my calls holly is never at her office there phone was down for a month they never return my calls over 30 messages left in her voice mail not one call has been returned / now there closed for buisness / nothing but run around

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chasedakota
Weirton, US
Dec 29, 2009 10:31 am EST

We repaired two cars for Eagle Warranty. The customer paid there half and Eagle owes us almost 2, 000 for the repairs one in April-09 and one in Oct-09 they assured me my check was in the mail and to go ahead and fix the second car. Bad mistake! I filed with the BBB but they can't help because we are a business. I also filed with the Attorney Generals office. My customers no longer have a warranty because of this company and they shelled out more than half the cost. If anyone hears of a lawsuit please email me info at lynno6996@yahoo.com
Thanks

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NH Timothy W
Manchester, US
Dec 17, 2009 8:43 pm EST

I was strongly encouraged to buy the warranty when I purchased my car back in March 2008. I used the warranty once before and they put up a fight on wanting to pay the cost of the parts. I may have gotten 50% of the cost that I paid for the part they were willing to warranty. I now have a new claim that is a few thousand dollars and I get the recording like everyone else. I still have a few years left on my warranty and now what? I put in a report with the attorney generals office this evening in NH where I live. If anyone starts a class action lawsuit, I will submit information to help. It's sad that a lot of companies can't be trusted because of things like this and it gives solid companies worth using a hard time to gain the trust and respect. I suggest you all file a complaint with the attorney generals office like I did. I hope you all have a Merry Christmas dispite this wrong doing!

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luce717
Moorestown, US
Dec 17, 2009 4:57 pm EST

EAGLE went bankrupt and everyone is screwed...The car dealer we went through forced us to buy this warranty and now they refuse to do anything. The starter and transmission went on the car and EAGLE approved the work and then closed down...It;s a huge mess, I'm getting legal advice, I suggest everyone else do the same

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JG KENTUCKY
LEXIN, US
Dec 15, 2009 6:45 pm EST

I JUST HAD MY 2004 LANDROVER LIFTERS REPAIRED TO THE TUNE OF $3200. EAGLE AUTHORIZED THE REPAIRS THEN WHEN I WENT TO SUBMIT THE PAPERWORK THEY WONT ANSWER EMAILS AND THEIR PHONE SAYS CLOSED FOR BUSINESS

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paymenow22
Dayton, US
Dec 14, 2009 10:01 am EST

I am all for a lawsuit! I had work done on march of 09 and it is now Dec 09 still no check. I've been told on more than 7 different occasions that my checkl will be mailed on certain dates or that it has already been mailed out. You can never speak with anyone in accounting and they never call back! WORST COMPANY OF ALL TIME!

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laurel ridge land
Ijamsville, US
Dec 14, 2009 9:16 am EST

I am in the same boat I was told that they are having issues in accounts payable but the check would go out the week of Dec 7 and still not check. I did however get a check from the last work done but it took three months to get it. Also, I was told that they did not pay the repair shop by credit card but I see on the website that they claim they do that as well. Very poor customer service, and if a class action suit is filed I will participate. The message on the phone when you call now is that they are closed for business but I am not sure if they are out or just not in.

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doreenmn
, US
Dec 09, 2009 5:02 pm EST

we had a claim from June and was told that the check was in the mail. I was then told that they were having problems with the mail in the area. They supposedly stopped payment on the check and reissued on 10/16/09. Spoke with Holly and Nancy. Now you can't even get a call back. I would be interested in joining a suit.

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2:28 pm EDT
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I agree!! Don't waste your money buying this warranty! Their customer service is the worst I've ever had to deal with a so called professional company. Their payments are slow-so the mechanic will hold your car hostage until they pay their portion, which on a $1600 transmission job ends up being $200? What's wrong with this picture? Read the fine print!!! Don't get sucked in likeI did!!

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