Eagle Van Lines Moving & Storage / hikacked goods and changing of prices
I contacted Eagle Van Lines by their website and scheduled a move with their company. The movers came on my requested move date of Aug 9th. They packed up all my stuff from my small apartment, and a few things at my mothers house. The driver; Colby asked me what day I wanted my belongings delivered to Oklahoma; I picked Aug 21st. He then told me he was going to get the truck weighed. I estimated no more than 3200 lbs of household goods and was given a quote of $1900. I had already paid $1100 and only owed $799 in cash when my belongings were delivered to Oklahoma. My mom called the company a few days later and spoke to someone in customer service named Maggie, she stated we were under our weight limit and only owed $145 on delivery. Aug 21st came and went, I called Operations Dispatch office and spoke to Eli. He stated they have up to 21 business days after my requested delivery date to deliver my goods. Which no one had ever explained to me. My contracts which was given to me by Colby are illegible and misspelled, you cant make anything out written on it or understand anything. Eli was very irate and unprofessional on the phone with me. He stated my belongings were in storage, and he didnt know when my stuff would be delivered. I called back Aug 25th and had another shouting match with Eli as I am going on a vacation in Sept, he first stated they could deliver my stuff in October. I told him that would not do at all. He stated they would try and get my stuff out of storage next week. He also said he would talk to Colby and see what he says about notifying me of the 21 business days clause. Eli called my mother today and told her that our weight is now 5800 lbs and we now owe $3600. Our stuff still has not left storage and they have no idea when it will be delivered. How has our weight limit suddenly changed and we now owe twice the amount? Now we're being harassed by phone calls from Eli who refuses to deliver our stuff or explain how our weight has doubled and the price.