E-Z rental Car / Totally unsatisfactory experience
A few weeks ago I had to rent an automobile at the Atlanta Airport. I made a reservation on line with E-Z Car Rental. I have rented from them in the past year and I am on their preferred list.
When I arrived at the Atlanta Airport E-Z Rental Car desk at approximately 9:00 PM and presented my rental confirmation agreement along with my driver license and credit card the clerk told me that she could not rent to me. When I asked why she told me that their computer said that I had either an accident of charge back on my record. I explained that I had never had an accident or charge back with E-Z Rental. Her response was basically too bad. When I asked to speak with a supervisor I was told that all supervisors had gone home. When I asked to call their headquarters she gave me a non toll free number and said here, try.
The bottom line is that at 10:00 PM E-Z rental car refused to honor a rental confirmation agreement and I was forced to rent a car from another agency. No apologies, no attempt to find a solution, no attempt at any kind of assistance.
I would suggest that renting from E-Z Rental car is problematic and may result in a totally unsatisfactory experience. Stay away from them. The few dollars you may save are not worth the uncertainty and aggravation you will probably incur.