E-Z Car Rental - San JuanNo service

My experience with E-Z car rental in San Juan, PR was bad. We made a reservation for a standard car to be pick up on 12/24. The shuttle never picked us up. We called multiple times and either the phone would not get picked up or the agent pick up and we said that we were waiting she or he would tell us to hold and then hung up. We waited with our 7 year old daughter and our 9 year old son, for a while, until we gave up and asked a relative for help. We called multiple times for days about our car, we were promised a car eventually. We never got our reserved car. We feel betrayed! We did our part and E-Z car rental failed us 100%.

Dec 31, 2014

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