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E- Vogue Collections / Fake goods

1 China
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Ordered a pair of Christian Laboutin shoes from a UK website, but when they arrived you could tell they were fake as one shoe was wider than the other I e-mailed them to tell them about the problem but they did not reply. When I e-mailed them again to tell them I wanted a refund they e-mailed me to send them a photo of the problem and they would get their specialist to make me another! Where do I go from here? How can they allow these fake companies with fake goods be allowed to trade on the Internet

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