Sub: Misrepresentation of services/subpar customer service
I signed up for the e-resume program 2 days ago. I was surprised to find there was a charge for the resume after it was advertised as being "free", but did not mind the $18 fee (after I had put about 2 hours work into it) and paid. I was suckered into the web hosting option and saw I was charged another $18. Having a viewable web page seemed like it might be worthwhile, so I did not dispute the charge at the time.
However, I was frustrated to find I couldn't change the email I listed in my personal information that the program automatically placed in the resume header. I wanted to set up a new email that was solely for my job applications that would be displayed on the letterhead. For whatever reason, their program would not allow that change. I emailed them twice with no response. I tried their online help option and did not appreciate the tone or efforts the individual gave. They tried to place the email into another section of the resume (an action I could have easily accomplished) that I did not want it in. I emailed their support for a refund for the web hosting option (since I was not able to display the information I wanted), and have not heard back from that email. I would not recommend doing business with this company. Despite the .us suffix on their web address, they are actually based out of London. There is no phone number or mailing address listed to contact them. The product it produces is average and relatively difficult to edit.