E R Solutions / Why are they calling me?... AGAIN!?
I have been receiving phone calls from E R Solutions on a regular basis for the past several weeks with three different numbers on the caller ID. When I answer I get a recording saying there is an important call that I must accept and it asks to confirm my first and last name. I am then placed on hold, waiting for an available operator for up to 10 minutes. Most times I will wait 2 minutes before hanging up. The first time I talked to an operator I explained my situation and that I would send them a payment when I was able. The operator was sympathetic to what I had said and thanked me for my cooperation.
Two days later I received another call from E R Solutions, using a different number. The operator came on the line almost immediately. Her Hispanic accent was very thick and I had a difficult time understanding her at first. I attempted to explain my situation to her and was ignored. I finally had to tell her, "SHUT UP AND LISTEN!" and explained my situation to her again, advising her to check the case notes that I know they keep for every call to see that I had been contacted two day previously. She then stated that by State law they can call me every two days, whether they talk to me or not, and the calls will continue. She then hung up on me.
It seems to me that if they wanted cooperation from the people they call, they would be a little nicer when they call and not keep people waiting on hold for "the next available operator". Speaking English would be plus, too.
On the whole, I think the Mafia is nicer about collections.