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e Fashion Solutions / Baby Phat

1 NY, United States Review updated:

I ordered 3 watches on the net. They asked for verification, i sent them my id document and drivers licence. That was a week ago, i haven't heard any thing back yet and am quite dissapointed! Also they have my credit card number etc. Just as they are afraid of fruad, so am i!

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  • Tf
      22nd of Jul, 2009

    Does anyone know the address to the corporate office of e-fashions solutions. I am tried of spending my hard earned money on Baby phat clothing through them and getting disrespected in the end. The company needs a new makeover. no matter who you order from applebottoms, baby phat, or phat farm all of them have messed up my orders. During Christmas 2007 I ordered a jacket from applebottoms they charged my card and said my item was shipping the day before Christmas eve I called them to track my package they tell me it was never shipped because they didn't have it, but they hadn't credit my card back- that was the first slap in the face. Christmas 2008 I ordered packages from baby phat and phat farm, I ordered according to there shipping schedule. My firdt package was ordered two weeks before Christmas Iwas told it was shipped out it was on its way- the package never came and my card was charged for it. Their explaination was that it was sold out when I ordered it. That was not so I checked the site everyday to see if there was anything new that I could order and those items was still on the site in the sizes that I ordered. My 2nd order was to baby phat thankfully I got this one on Christmas Eve, but everything I ordered was not in the box, but I was billed for it. When I called they acted like I was lying to them, I finally got my money credited back for the missing items. The 3rd order was from Phat Farm again I ordered from their schedule I got it the Monday after Christmas I order a 3x jacket and the tag said 3x, but the inside tag said XL, when I called them about it no one seemed to care. On June 12, 2009 I ordered the special edition Marilyn dress that you could only get on their site- I ordered a size 16, but my dress turned out to be a 9 and they was sold out of it. I spoke to a representative then a supervisior ( the same sup. I spoke to during Christmas) and I told him what the problem was and inquired about why there size tags are not checked before an item is shipped out- I was told they didn't have time. I also asked if they get this dress in a 16 will they let me know because I needed it for a outdoor wedding (these were the bridesmaid dresses) they told they would. Guess what someone must have sent a size 16 back because it was on the web, but I was never notified. I sent the other dress back which I had to pay for the shipping and its been back at the company for over a week and it still haven't been processed. Do these companies know how there customers are treated? I'm a huge baby phat follower (Its the only clothing I wear except to church and the only shoes I wear and my 2 yr old daughter also). I feel like I have invested alot into this company to be treated with so much disrespect. If there is anyway I can let the corporate office know, please let me know.

    0 Votes
  • Cr
      23rd of May, 2012

    I ordered from eFashion Solutions sent me the WRONG item. When I called, they claimed all sales are fine and the BabyPhat site is done. My issue is eFashion did NOT send me what I ordered and refuse to refund my money. This company is bogus and does not act professionally. Word of advice: do NOT conduct any business with this company, or with any company that conducts business with this company. I have yet to be successful in getting my refund from either eFashion solutions or BabyPhat. I would not be surprised if hey change their name (in the future) & hide under a new company. They gave me a BabyPhat corporate number... called it and it is a disconnected line. Stop being jerks!

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