Dyson reviews and complaints 87
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customer service warranty airwrap vacuum issue replacement battery unit machine product package instructions hair payment resolve serial number repair accessories shipped stockNewest Dyson reviews and complaints
False Advertising
On all of thier ads they say how they are the BEST vacuum cleaner on the market however, I wanted a GOOD vacuums as I have a white dog that sheds and it doesn't even pick up dog hair. My old Eureka vacuum did a musch better job and cost about $350 less than the Dyson. I was SO dissappointed as I wanted a good vacuum. No such luck! $400 down the drain.
Absolute worst company I have ever dealt with
Warning, Stay away from this company! I've been dealing with them since Dec 3rd. I ordered a Dyson Vacuum. I was charged within 2 days after placing my order. Never did get a tracking #. Item never received, Heather 1st blamed it on weather and the item was shipped late. Then they told me it hadn't been shipped. Finally on Dec23rd I canceled the order. Charge was not removed from my card, they "said" they changed card processors, could not remove the charge and then said they would issue me a check. Even gave me a check #. I never received it. In the meantime they told me not to file a dispute with my card company, then finally in Feb after many emails (all of which I have copies of), I went to my bank and filed a dispute. This is the absolute worst company I have ever dealt with, their customer support stinks. Don't believe a word they tell you (Heather & Karen). If I can keep just 1 customer from ordering from them it will be worth my while. I don't want to communicate with this company any more. I spent over 2 months getting nowhere with them. I just want to warn other consumers.
The complaint has been investigated and resolved to the customer’s satisfaction.
No Service
Dyson is a poor customer relations oriented company. They will not sell repair parts to owners of the products. The company phone reps are RUDE and actually cut me off after telling me to wait a moment. They want you to ship product around the world for simple tiny repairs. They won't even authorize local reapir shops to do repairs. I have a near new DC14 that has a tempormental on/off switch, very simple 2 screws and 20 seconds to remove it. I want to purchase a switch and instll it myself as any capable person would. I was told that there are NO user serviceable parts and that the on/off switch was not replaceable by the Dyson phone rep. I recommend DO NOT deal with this company.
dyson vacumn model dc24
My husband Purchased Dyson DC24 August 2009 online. However, I am dissatisfied with this product as it doesn't clean as well as my old (8 year old Oreck) and want to return this product. I charged this product on my visa and would like to knowthe process to return.
Please contact me.
Charles Motto and Jane Potero Motto
404 Falling Rock Way
Greenville, SC 29615
[protected]
[protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Agreed. Dyson should go back to the drawing board and learn what some of the other manufacturers learned a long time ago.
The plastic-looking cord wrap is too low which catches on the stairs, then broke. The plug being upside down (yes, really, it's the only appliance I have that I have to plug it in unaturally upside down), another mystery. The thing clogs with dust quite often and the bottom filter has to be vacuumed out by another vacuum so I can run the Dyson, and why do I have to keep picking the bottom out of the trash can when I empty it (and I have to dust myself off from the cloud of dust formed when dumping it). Why does the throat to the main collection tank get clogged when a piece of paper gets sucked in. If only you had made the hole a little bigger, or at least the size of the incoming line (the angle makes the connection between the vac and the collection tank smaller). Dyson needs to fix a few things but in the mean time, take it back.
FYI...if you ever seen a cotton candy machine, you know that whipping the dust is like whipping sugar and makes it fluffy - too bad the Dyson won't compress that so it doesn't have to be emptied so often.
wont honor warranty
dyson will not honor their warranty.
Bought a Dyson ball. Had it for a few months. Local store in NJ (butley vauum) charges for warranty repairs.
Dyson lets them get away with it.
Dyson pays stores nearly nothing for warranty service. Nutley vacuum adds fees to the warranty service.
Whats the use of a five year warranty if you are going to have to pay 80 buks out of pocket when you bring it in.
The complaint has been investigated and resolved to the customer’s satisfaction.
I purchased a Dyson DC29 vacuum cleaner in Jan 2010. It is still under a 2 year warranty. One of the attachment tools has a brush head which has softened so much that the cleaner sucks the bristles into the attachment making the tool impossible to use. I rarely use the attachment so the fault is not one of excessive wear but poor materials. I asked Dyson to replace the tool under the warranty. Their response was to say that the bristles are supposed to be soft and that I should use a lower suction option to reduce this effect. Brilliant - pay a fortune for a cleaner so powerful you can't use it on full power. Might as well buy an ordinary vac then? The brush functioned properly when I bought the vacuum; it does not function now. The attachment is still under warranty and I believe it should be replaced but Dyson say I can purchase another but will not replace the part.
Their "Help" line were smug and unhelpful... so no help there.
Awful company
I ordered a replacement part from Dyson directly and paid approx $50 inclusive. At the time, I was not asked concerning type of delivery; I was just apprised of the delivery charge. Some time had passed and no product was delivered. Upon contacting Dyson, they indicated the product was shipped and their tracking number confirmed a delivery. I contacted the United States Postal Service in my area and they too confirmed the package was delivered. Apparently, the package was left on our doorstep because no signature was required. As a result, the package was stolen from our doorstep. Dyson customer service advised it was not their responsibility. The Post Office advised it was not their responsibility.
If Dyson had shipped the product with a signature requirement, I would have indeed received the product I paid for. Shame on Dyson for creating the opportunity for theft on their customers!
Dyson customers beware: By their actions, Dyson promotes an "I don't care" policy.
The complaint has been investigated and resolved to the customer’s satisfaction.
Bad Service
Do not do business with these people. They are totally unresponsive to even the easiest questions like where is my order and why did it not arrive as stated. After your order does not arrive and you send them an e-mail to find out why, all they do is reiterate the delivery policy and thank you very much. The problem is if the order is already late the reiteration of their policy is of course totally useless.
They do not provide tracking and you are left totally blind.
I have not even started trying to locate the items shipped separately. Really looking forward to it.
Stating that these people are unresponsive is being kind. They are worse than useless.
The complaint has been investigated and resolved to the customer’s satisfaction.
I am waiting for a refund for a hair dryer that you received on 12/15/23. After numerous attempts at contacting you being on hold for over an hour and then being disconnected, i still haven’t received my refund.
Where is my refund?!?!?! I’m waiting to long it’s a joke
I didn’t get my order and refund as well since 24 September!
Order number
[protected]
Sorry poor service talk to 29people in last 30 days still no machine sent old machine back to Dyson oct 14 they got it back on 16 still waiting sorry service Dyson
No on line help available. No email or anything but a phone number.
My order has been cancelled without my acknowledgement ...ordered the 6th of june and got an email on the 24 th saying I cancelled my order, which I didn't. ..I love my dyson pure cool tower and it's time to change the filter ...? My phone is posessed or someone at the other end is being a bad customer service agent ...
Dyson In-depth Review
In summary, Dyson stands out for its innovative technology and high-quality products. Although pricing may be on the higher side, the durability and customer service offered provide good value for money. The company's commitment to sustainability and social responsibility is commendable, and its global presence ensures wide availability. Dyson's continuous investment in R&D promises an exciting future for the brand and its customers.
Company Overview
- History and Background: Dyson, known for its revolutionary designs and technology, has made a significant impact since its inception. The company has grown from a single man's idea to a global enterprise.
- Range of Products and Services: Dyson offers a diverse range of products, including vacuum cleaners, hair care, and air treatment devices, all known for their innovative design and high performance.
Product Quality and Innovation
- Engineering and Design: Dyson products are synonymous with cutting-edge design and advanced engineering, providing efficient and aesthetically pleasing solutions for everyday use.
- Durability and Reliability: The products are built to last, with many customers reporting long-term satisfaction with their purchases.
- Product Range: From vacuums to hair care, Dyson's product range is diverse, catering to various needs with a focus on enhancing user experience through innovation.
User Experience
- Website Navigation and Online Shopping Experience: The Dyson website is user-friendly, making it easy for customers to find and purchase products online.
- Customer Service and Support: Dyson provides excellent customer service, with multiple channels for support and assistance.
- Warranty and Returns Policy: The company offers a solid warranty and returns policy, ensuring customer satisfaction and trust.
Pricing and Value for Money
- Cost Comparison with Competing Brands: While Dyson products tend to be more expensive, the quality and innovation justify the higher price point.
- Financing and Payment Options: Various financing and payment options are available, making it easier for customers to invest in Dyson products.
- Discounts and Promotions: The company occasionally offers discounts and promotions, providing additional value for customers.
Customer Feedback and Reviews
- Consumer Ratings: Dyson products generally receive high consumer ratings for their performance and quality.
- Testimonials and Case Studies: Positive testimonials and case studies further reinforce the brand's reputation for delivering on its promises.
- Response to Customer Complaints: Dyson is proactive in addressing customer complaints, ensuring a positive post-purchase experience.
Environmental and Social Responsibility
- Sustainability Practices: The company is actively working on sustainability, aiming to reduce its environmental footprint.
- Community Engagement and Charitable Initiatives: Dyson engages in various community and charitable initiatives, showing a commitment to social responsibility.
Technology and Research
- Investment in R&D: Significant investment in research and development is a cornerstone of Dyson's strategy, leading to innovative products.
- Patents and Innovations: The company holds numerous patents, showcasing its commitment to innovation.
- Collaboration with Scientific Community: Dyson collaborates with the scientific community to push the boundaries of technology and design.
Availability and Accessibility
- Global Reach and Market Presence: Dyson's products are available globally, with a strong market presence in many countries.
- Retail and Online Availability: Customers can purchase Dyson products both in retail stores and online, offering convenience and accessibility.
- Shipping and Delivery Options: The company provides various shipping and delivery options to meet the needs of its customers.
Brand Reputation and Market Position
- Industry Awards and Recognition: Dyson has received numerous awards, reflecting its industry-leading position.
- Market Share and Growth: The company continues to grow its market share, demonstrating the success of its products and brand strategy.
- Media Coverage and Public Perception: Positive media coverage and public perception further solidify Dyson's reputation as a top-tier brand.
After-Sales Support
- Maintenance and Repair Services: Dyson offers comprehensive after-sales support, including maintenance and repair services.
- Access to Spare Parts and Accessories: Customers can easily obtain spare parts and accessories, ensuring the longevity of their products.
- Customer Education and Resources: The company provides valuable educational resources to help customers make the most of their products.
Comparison with Competitors
- Unique Selling Propositions (USPs): Dyson's USPs include its innovative technology and superior product performance.
- Competitive Analysis: Compared to competitors, Dyson often leads in terms of innovation and design.
- Market Differentiators: The brand differentiates itself through its commitment to R&D and customer-centric approach.
Future Outlook
- Upcoming Product Launches: Dyson is expected to continue launching groundbreaking products, maintaining its position at the forefront of technology.
- Expansion Plans: The company's expansion plans will likely increase its global footprint and market dominance.
- Industry Trends and Predictions: Dyson is well-positioned to capitalize on industry trends, with predictions of continued growth and innovation.
Conclusion
Dyson impresses with its commitment to innovation, quality, and customer satisfaction. While the price may be higher than some competitors, the investment in a Dyson product is often justified by its performance and longevity. The company's focus on sustainability and social responsibility adds to its appeal. Potential buyers looking for top-of-the-line home appliances and personal care products would do well to consider Dyson as a leading option. The final verdict is that Dyson is a premium brand that delivers on its promises, making it a worthwhile choice for consumers seeking the best in technology and design.
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Most discussed complaints
Bad Service 3 (opinions to this review)Recent comments about Dyson company
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