Richardson's RV Centers
reviews and complaints

My RV has been in repair for more than a month for a broken windshield and other various issues. I didn't rush them to get the job done, however I received a call that it was ready and to come pick it up. When I arrived, I found the only thing completed was the windshield. I ended up leaving it to get the other repairs completed. Over a week goes by and I again get the call that its ready so I drive over 30 mins again to get it. When I arrived, I was utterly shocked at what I saw. The repairs were not completed and the RV was extremely dirty with "BLUE TAPE" all over front of vehicle. The service Lady who called, (Sandra Garcia), obviously didn't look at the finished product which is very unsatisfactory. The first time I overlooked it, but the second time was so bad I couldn't overlook it. The second time was the 10th of August, after more than an hour of discussing the issue, the service department agreed to complete the repairs and it would be ready to pick up on morning of the 11th. After noon on the 11th, I still received no call so I called them and they informed me they would check on it and call me back. I never got a call back, so I called again and found they had not started the repairs. I finally got in touch with the manager and he said he would have it done today. This is by far the worse service I have ever received at any service facility. I will never take my RV there for any type of service in the future unless something changes. Attached pictures show the condition of RV when I went to pick it up. I refused to take it at that point.

We purchased a 2021 highland ridge fifth wheel from richardson's in temecula we were sold five add-ons which we canceled in two days when we saw the high cost, we have been talking back and forth with them for over a month with nothing resolved the money has not been added back to my bank loan so they are holding the money we would like this resolved!

Lance trailer, called in December, told to bring in mid-January 2016, to get faulty thermostat for heater replaced, auto awning adjusted, and decal on door repaired. By March t'stat replaced (this was the 2nd request, BTW) but awning arm not adjusted and decal promised to be mailed to me. (wrong part received) could've fixed all of these simple things myself, but ... warranty. Still had to fix myself. 3 months of frustration. They blamed the manufacturer. I'm very skeptical of this. They seem to have a lot of work in shop. Maybe they should...hire people?

It is July 5, 2016 at 4:00 pm California time, I am having the worst customer service after purchasing a brand new trailer. Representative named Ebony helping us has lied to us about giving us phone calls to follow up with us about our paperwork after we have already put $1, 000 down payment. We had to follow up with her twice! She then tells my husband she needs his pay stub by 6 pm to get paperwork started and has given false information about where to email the paperwork. It is just a hassle as a customer having to continue to follow up with her especially because she did not leave her business card in the envelope provided stating our trailer info and receipt of payment. Therefore leading us to have to call back multiple times. As a customer purchasing a brand new trailer it should not have to be this difficult. Representative should be following through with contacting the customer about getting paperwork taken care of, not the customer calling the representative. If the representative helping my husband and I is a lead employee and she is lying to us, what else can she be lying to us about? Very disappointed to know she is considered a leader for this company.

I took my 2009 Jayco motor home in for warranty work. After 2 weeks I called them to see what the status was and was told they ordered parts and it would be 3 weeks before they would get those parts. So I picked it up and took it back after we took it out. After they had had it two more weeks, I had to call to check on the status and was told the needs parts were not in yet. Maybe the next week. I called again the next week and was told another week. Well after 4 weeks they finally got the parts and told me it was ready to pick up. I went to pick it up and saw that somehow the body above the cab was damaged. While not taking responsibility for the damage, they agree to fix it and I was told it would be a couple of weeks because they had a couple of big jobs to do. Why my job as not as important as those others was beyond me. So after 2 more weeks, I again went to pick it up and found the damage was fixed but there were 4 very large spots of white paint on the other side of the body just oposite of where the original damage was. When they were questioned about it, no one could explain how or why it was there. I truely think that 8 total weeks for warranty repair is absolutely unacceptable to start with and for them to not be that concerned about all of this is truely unbelievable to me. Even the Service Manager left me with no satisfaction. I don't see how they stay in business if all of their customers are treated this way. Or is it just the cistomers who are having warranty work done?

Purchased a Starcraft 3612 Travel Trailer on 9/19/07. At delivery of trailer, Weight Distribution System install incorrectly, trailer was not properly prepped. Ongoing problems with repairs of the roof raising system. During the last set of repairs, part of windows were ruined, they are refusing to take responsibility. As I tried explaining the problem with Mark Richardson, owner, he wouldn't even take the time to listen to the entire complaint.

I purchased a 2008 Dynamax Grand Sport from Richardson’s RV in August of 2007, I have taken one trip with it back in November of 2007 and that is when it broke down first in Texas. The Transmission was stuck in low gear and then intermittently would shift completely out of gear while on the freeway. The coach was taken to the local Freightliner dealer and they added fluids and sent us on our way home.

The problem occurred as we arrived home. The coach has been in and out of the shop for this same problem over 5 times now. In fact it was in the shop from the end of November 2008 through the end of January 2008. To date the problem still exists and numerous trips have had to be canceled.

No one will take responsibility for the issue as we have asked them to buy the coach back under the California Lemon Laws states they must.

Dynamax is blaming Freightliner and Freightliner is blaming Allison, and the Dealer Richardson’s RV what a joke they will not accept any responsibility.

I find it hard to believe that you can spend well over $400, 000 on a Coach and get this type of service from the Dealer and the Manufacture. I feel very fortunate that California has strict Lemon Laws that cover RV’s and attorneys file the suits to get your $$$ back.

Do not buy from Richardson’s RV 26776 Encanto Drive Sun City, California 92585
[protected] http://www.richardsonsrv.com/ or a Dynamax Grand Sport 2745 Northland Drive P.O. Box 1948 Elkhart, IN [protected] – phone [protected] - toll-free http://www.dynamaxcorp.com/