I, as everyone else, placed an order at the beginning of December for a Christmas present for my brother - dvd's that I cannot buy in the UK. The money was taken straight away from my credit card, which I pay in full each month. I did receive some correspondence from them apologizing for the delay, which I accepted.
It is now mid-February, I have sent email after email, to various addresses and still not response, or dvd.
Do not trust this company!