DVDMD.tv / None refund of item
I ordered two box sets from this American company and they were shipped out very promptly. I had problemss with one of the box sets that I had ordered, but the company were very quick to reply to my e-mails and sent two replacement series out of the box sets. After continuing viewing the dvds there were further problems. I asked the company if I could send the disks back and have a refund, they gave me the address details and advised that if I scanned the postal receipt I would receive a refund within 24 hours. I sent this twice and did not receive a reply, I continued to e-mail but did not receive a reply, after a week they e-mailed and apoligised for the delay and said that they would look into the matter and e-mail me when they were issuing a refund, that was 2 weeks ago and I have since sent several more e-mails. I feel as though I have been mistreated and do not have anyway of taking this forward as it is not a UK company and I did not pay on my credit card but my debit card. I paid postage and packing to receive the dvds and postage and packing to send the dvds back and now I have suffered a financial loss.