DVDDonkey.com review: Party of five dvd box set 176

On 12-14-07 I ordered a complete 5 season dvd set of Miami Vice from DVDDonkey and recieved a confirmation saying that my purchase would arrive in 12 to 14 business days. My checking account was debited 127.00 and the item did not arrive for 30 days. The 1st 2 dvd's of the set were ok, but the rest were very bad copies, or dvd's of other tv shows that were not even copied over. I tried unsuccessfully to reach this company, and had no luck. We were not only ripped off, we were scammed

On December 26th I ordered the complete G. I. Joe series from tvaddicts.com. I was told I would recieve a confirmation email within 48 hours, but never did. I contacted them regarding my purchase via "livechat' and was told it was on backorder and was asked if I would like a refund. They also sent me an email from dvddonkey stating that it was backordered. I really wanted the item, so I declined. After weeks had gone by I decided to contact them, again via "livechat." I was given a tracking number and a website to check (canadapost.ca) and was told my package was shipped 2-days before I contacted them. I tried several times to track the package, but no luck. I contacted them again and was told they were having problems with the system and a manager would contact me, which never happened. Now when I try and call its always an automated system and all you can do is leave a voicemail. Also, when I try the "livechat" all you can do is send an email and wait for a response, which never comes. I've never had this happen before and feel foolish that it has. How do I handle this and get my $108 back?

I heard back from the DVD Donkey "###". Not sure if this will help anyone out there but the e-mail I received came from Belle G. at this e-mail address: ORDERS@TVADDICTS.TV She said she credited my card, which I have already cancelled. Best to do for anyone out there. My bank is in the process of crediting me back the money I lost. I sent Belle a few choice words on what Donkey is doing to people & to watch her back I ordered Crossing Jordan Seasons 1-6 for which NBC has never released due to music rights on the show. I don't know how people like this can stay active. Anyway, good luck to anyone who has been taken. Take steps to get your money back from your bank, open up a fraud claim.

Maureen.

Donkeydvd stold 128.58 dollars from me. Ordered American dreams, they charged my account, said it was on back order, I have never recieved it.

John Cole

Just found this posted elsewhere. Thought it might be of some use:

I have confirmed that the owner of DVDDonkey/TVaddicts is:
Michmen, Jim tvaddicts@gmail.com 1
2021 SW 174th Street Miami, FL [protected]
US +1.[protected]

The organization name is actually:
Prolexic Technologies
1930 Harrison Street
Hollywood, FL 33020

The DNS server is NS1.PROLEXIC.NET and their IP Address is: 72.52.6.89

If others can assist in further tracking the origins of the company, please let me know.

I am planning to file small claims in Dade County.

Their internet server is Tucows in Canada. I have reported concerns to them as well.

I have reported DVD... to the following investigative organizations and agencies:

The National Consumer Complaint Center
The Better Business Bureau
CyberCops
The National Consumers League
The National Fraud Information Center

Got screwed during the Christmas season. Does anyone have a telephone number for this donkey-### outfit?

Respond to sfonner@comcast.net

I purchased all 4 seasons of Blake's 7, was charged on credit card, but was only sent 1 volume, 12 episodes. No response to 4 voice mail messages and 3 emails. They never have a live person answer their phone. They should not be allowed to continue this scam on the internet.

I agree. I had ordered 2 DVD sets from DVDDonkey.com over a month ago. A few days later, I decided to add another set to my order, so I called them and could hardly understand anything the woman said. But I could understand that she said she would cancel my first order, refund my credit card, and then put in a new order including the additional set so that I could save on shipping. I wasn't suspicious because the very next day my credit card was refunded the first order amount and then the new order amount was charged. However, I have not received items, and I have contacted them by email and left messages that I was cancelling my order and requested a refund in full. I have gotten no reponse and now the 1-877-7TV-SHOW number has a recording on it that the number is temporarily unavailable. I have reported the matter to my credit card company and they said I must give the company 30 days to refund my money. They have started an investigation into the company. My suggestion - we all get together in each of our states and go straight to the television stations and have them broadcast our concerns so that everyone can be warned. You can go to www.ic3.gov and learn more about Internet fraud and also place a complaint with them (they are a division of the FBI that investigates Internet fraud).

DVD DONKEY NEEDS TO BE SHUT DOWN ITS A SCAM THAY TOOK MY MONEY & I DONT KNOW WHAT TWO DO !

We ordered Rawhide the full series from DVDdonkey, like everyone else ,we had official emails stating order numbers etc. We were told it was out of stock, so we gave it a week and asked them to confirm a delivery or give us our money back. We cannot raise them, they do nor respond to emails. We are out of pocket by $229. When are goverments going to act to protect us against these web sites. All sites selling stuff should give you their address on the home page and a telephone number so you can use to check that they are genuine before ordering. Once a site is shown to be a rip off, the law should drag the site to hell and back. All sites should register themselves with a bond to protect consumers against losses. and to have goverment approved logo on the home page, so you and me get to know they are fully checked out before trading. anyone agree?

I ordered a set of dvd's on Jan 10- 2008 and despite being advised of shipment, have still not recieved them.

I have had no response to the e-mails I have sent - can anyone advise what action I should take?

Phil Brough83d8b

DVD Donkey.com is a rip off. Ordered the Get Smart series on DVD and paid $101.00 Never received my order and can't get n touch wth anyone. My question is, how do I get my money back. How do we stop them from ripping other people off. They have deceived many people. Will you contact me please? Thank you in advance.

Ah yes another victim! Still looking for the Centennial Series I ordered on Christmas Day! Merry Christmas! My story is the same as everyone else's,BLAH

They did the same to me and I called my bank and they have them under investigation. Also your bank should be able to refund you the money. Also file a police report that is the only way that they are going to be stopped.

Same as above. I called several times with no response. Emailed a number of times and "chatted" twice with "Steph" and "Jen" but only got promises that were not fulfilled. I have notified my credit card carrier and will dispute the charges but that will take time. I have found that it is important to dispute a claim sooner than later!

I ordered the complete season of the six million dollar man on dec 28,2007 and recieved a email stating it was on backorder and that there company in hawaii had been over booked with orders and said now it would be shipped 1/18/08 and now it is 1.29/08 still now package and they will not answer any phone call or my 5+ emails a day.
DO NOT ORDER FROM THIS COMPANY
IT IS A SCAM
FROM THE WORD GO

dvd donkey is a scam do not purchase anything.

I totally agree with every complaint that I have read. I only wish that I knew this before getting on that damn website. They all should be locked up. If I have anything to do with it, they will no longer be advertising anything. How can this still be on the web. STOP, DO NOT ORDER FROM THESE FRAUDS. THEY NEED TO BE JAILED.

I orded the dvd collection of the wonder years tv show at thanks giving. When i recieved my dvds the cases were marked the wonder years and all dvds were marke the wonder years but when i went to play them it was not what i ordered. It was season 5 of little house on the prarie. I have to tried to contact the company with no success. I have left so many emails i have lost count the same with phone calls.

I was wary of ordering from them as they offer a lot of stuff that hasn't been released, so I sent them an email asking what kind of quality I could expect. I got a phone call from tvaddicts.com in response to the email.
I recommend no one order from them. If they send you anything at all it will have been be recorded from TV.

This website is ###ed up and i am so pissed off, this is ###ed. Not fair. You mother ###ers will burn in hell and I'm getting my money back you ###. You're gonna get sued u dumb###s.

I also was a victim of their fraud. I purchased a box set of Beauty and the Beast for 42.99 +S/H and that was in Oct. 2007 I am yet to get any information on that order. I have tried everything to contact their company and all I get is the run around. I did get a chance to speak to the live operator but when I told her that I was going to contact the BBB,,she quickly signed off and I couldnt get another person. I then called their 1-800# 1-877-7-TV-SHOW or email us at orders@DVDDonkey and spoke to someone for a brief moment and they told me they were based out of Florida, I was charged 67.95 and on my statement it was under Sprint. Thats when the red flag flew because I dont own anything that has to do with Sprint. kTLhe 2nd flag flew when 3 weeks passed and nothing has come. I was getting so upset that i called my credit card company to see if they couldve done something. I'm sill in the process of getting these guys. Here is a copy of the bogus email confirmation that was sent to me...

Dear Yolanda,

Thank you for choosing DVDDonkey. We are currently processing your order. Below is your current order information. Please keep this email as an invoice for your purchase. Please note you will be recieving another email within the next 48 hours confirming the processing of your order. Please expect to recieve your merchandise within 12-14 days of ordering.

Order Info

Order #: 155304
Products :
ITEM: 1X Beauty and The Beast USD$ 43.99
Shipping: USD$ 19.19
Price: USD$ 63.18

Shipping Info

Name: Love Cancel
Address : *** Canon Circle
City : Springfield
Province/State : MA
Country : United States
Zip/Postal : 01118
Email : yolanda_cancel9@yahoo.com
Telephone :***-***-****
If for any reason your shipping information is incorrect, please contact us immediately so that we can resolve the issue. orders@DVDDonkey
At DVDDonkey, we are comitted to providing our clients with the highest level of customer service.
Please do not hesitate to contact us with any questions or comments.
Toll-Free - 1-877-7-TV-SHOW or email us at orders@DVDDonkey

Transaction ID: 155304
Status: Manual Review
Status Code: 100

Same thing hapened to me. I contacted all agencies, Regina BBB found address they are using is fake and is a government building. BBB is working to find them because government building is constantly receiving returned packages and compalint resolutins letter they (the BBB) are sending them. They are making progress though, by tracking the ISP address they are using. In meantime I am using every resource I can to get to them. They wont answer the phone, live chat wont give you any information and they re-send out worthless e-mails like your original invoice and shipping notification to buy time and put you off.

I Orders Two Videos From Domkey/Have Not Received Any Thing. They Charge My Credit Card.They Said It Was A Back Order. Have Not Received Anything.

I recently ordered Mamas Family dvds and I never even got an e-mail confirmation. It's been three weeks. I used a debit Visa card and the cost was taken out a week later. What can I do?

I also ordered from this SCAM company and received nothing.
They will not answer e-mails (left 3 messages and can not get to talk to anyone on the phone.) Thanks to paying by credit card,they are refunding my money and checking out this so-called company.
DO NOT ORDER FROM THIS PLACE ! SCAM SCAM SCAM

I too have been scammed by them. I ordered a series on DVD for my father for Christmas. I was so excited to have found it and could not wait to give it to him. I ordered on December 8th and it said that I should have my package within 12-14 days. i never received an email confirming it was sent out, however I was charged on the 12th. So I assumed it was sent out. Never got it. I emailed them 3 times, never heard from them. I actually got in contact with them today on the phone. I could barely understand the woman...but she did say that it had never been shipped out yet and that they were waiting to hear from the manufacturer. So I of course asked them whey I was charged. She sounded all shocked about that. Anyway...she did say that they would refund my money. My husband called back to speak to a manager and was denied the request. She told him that the request for reimbursement was already through. I did recieve an email confirming I will be refunded...but my husband does not believe it. So..he went to the bank..filled out paper work and closed our card. He was then told he had to go to the police station to fill out a report. Sorry for the long drawn out story. But I am so angry. They fooled me.

I recently orderd little house on the prairie collection on the 17/12/07 through dvd donkey which cost $251.00 australian, and i still have not received a confirmation number, all i received was an order number when i puchased the collection.
I had e-mailed them 24 hours ago and still have not heard from them, i was giong to contact them again when i saw the warning
under dvd donkey they are ripping off so many people including myself, this is not good we work so hard for our money, these people should be delt with and stopped, i also purchased through my credit card so i will have to what my bank can do, i hope i can get a refund.

I HAVE BOUGHT OF DONKEY DVD BEFORE I READ THIS PAGE AND I HAVE NOT GOT MY GOODS AND THEY HAVE NOT ANSWERED ANY EMAILS THAT I HAVE SENT THEM IS THERE ANYTHING I CAN DO ABOUT GETTING MY MONEY BACK AS IT WAS A LOT OF MONEY THAT I PAID FOR WHAT I THOUGH I WAS GETTING. WHO DO I GO TO . TO SEE ABOUT HOW TO GET MY MONEY BACK. i HAD MY HEART SET ON GETTING THE COLLECTION IWANTED. BUT ALL IWANT TO DO IS GET MY MONEY BACK

I ordered from them on the 7th of December, in the conformation it says shipping 12-14 days after the order it also says e-mail conformation within 48 hours. It has been month and I have called several times and no one ever answers the phone, no one ever chats live. My credit card was charged the incorrect amount, which when I finally got a hold of someone, there is a hidden fee of
$8.00, plus this person told me shipping was 4-6 weeks after order. Not to mention the shipping price is way to much. DON"T ORDER FROM THEM!

i dont want any more video .i didnt summit any more .if i did please cancelled them .i look at my email its i order.

Complete and utter waste of space. I have ordered the complete series of the 1960's Batman on dvd for my 5 year old son, who loves batman. I recived the dvds but out of 7 discs only one works and it is reall really bad quality. stay clear, a waste of money

Oh no! I just ordered a full set of emergency dvds off dvddonkey. I should have read this first, well.. I guess I will see what happens. I just got done sending them an email to cancel my order but I don't know what will happen.

I, too, was scammed by DVD Donkey. They credited my card for over the amount and I never received the merchandise. They never returned my calls or answered my emails. I am having them investigated. I disputed the charge on my credit card and cancelled it. I found out that they work from Cyprus, Turkey. They are frauds and I hope they can catch those worms and put them out of business. I am very disgusted. They are a disgrace to the human race.

A total SCAM. I ordered Stargate 1 and was charged $238.32 on my Master Card. I was told via chat line that it was on backorder. I canceled the order and have never received a credit. Now I have to hassel with the credit card. I have left messages, send emails which were undelivered? These people need to be put out of business and sent to jail.

I was over charged never got any confirmation to my order and had a hard time getting anyone on the phone I finally called my bank after reading all the complaints of other people and they are going to help me get my money put back. never again well i order from a company that i don't know.next time i will check complaints first.

I had the feeling it was as you are telling and started to search and you are so right ! dvddonkey is a Scam! First suspicion was because they want you to tell them the number that is behind the credit card. And that's not right. They would be able to use your credit card whenever they wanted to.

Please, tell me if you do not understand me because English is not my language. Thank you!

ORDERED ON NOV 23RD. RECIEVED NOTHING. HAVE E-MAIL AND NO RESPONSE.

I BELIEVE THEIR A SCAM. DON'T TRY TO PURCHASE ANY THING FROM DVDDONKEY.

I ordered my parents an Early Edition DVD set for Christmas from DVD donkey and I figured ordering it on 11/25 would be plenty of time to get here by Christmas. They charged me $85 the next day and after calling and emailing them, nothing! Dont' order from these scam artists ever!

P.S. to my last post I hope every body used a credit card and not a debit or check because you can contest a fraudulent charge on your credit card and they should take it off your account the only stipulation being you need to report it within 30 day even if its been over 30 day if I were you I would still apply because I have heard that it is 30 days from when you find out about it being fraudulent and like one of the scammed posters stated you need to have your credit card reissued with a new number because those crooks have all your valuable information at there grimmy little finger. If you used a debit or checking account you probably are out the money but you need to close all your accounts with that bank because I heard that the bank will debit your savings or over draft account even if you didn't athorize the new fraudulent transaction or charges that might come through and you won't get your money back from the bank sorry but you need to be proactive now good luck wish you the best.