SUBMIT A COMPLAINT

DVDdonkey.com / Website scam!

United States Review updated:
Contact information:

Odered the Red Green show Complete DVD. Charged my card for $163. Never sent items. They will not responed to any emails, phone calls, or talk to me on live chat. I have sent the information to my credit card company to have them refund the money to my card but who can I report this website to. This is obviously illegal and they need to be stopped. And convicted of fraud.

Please help me with this problem. Any help will be greatly appreciated.

Kevin.

Ke
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Comments

  • Fr
      22nd of Oct, 2007
    DVDdonkey.com - Scammed by DvdDonkey.com
    United States

    I have also been scammed by DVDDonkey.com. They have my bank details and have taken my money without providing the goods. I have made a complaint but dont know what to do about the fact that they have my details. Can someone help? I will never buy online again. Dont use DVDDonkey.com!

    0 Votes
  • Ai
      25th of Oct, 2007

    I filed with the Federal Trade Commission on line, you should too at:
    https://rn.ftc.gov/pls/dod/wsolcq$.startup?Z_SUBMIT_FLAG=Y

    I contacted them about my Muppets DVD boxed set. I bought it at dvddonkey.com. (they keep changing their company name but are all the same: tvaddicts, dvdigniter.com, ultimatedvdshop.com, dvdplanet.com)

    They charged my card over $100.00. I contacted them through the live chat AFTER trying the 877-7-TV SHOW (joke) and the 877-TV-SERIES. "Marie" answered and here is our entire conversation:

    Please wait for a site operator to respond.
    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
    You are now chatting with 'Marie'
    Marie: hi
    Marie: how may i help you?
    you: Hello?
    you: Hi I just read two recent complaints stating that this company did not deliver over $1000 order and that this company is fake What type of information can you provide to me, ie where they are actually located, phone number, etc.
    you: I placed an order earlier this month and now I am concerned.
    Marie: our contact number is 1-877-tv-show
    Marie: we been in this business for more than 4 years now (at this point I was getting concerned due to the grammar here..."we been in this business...?? yikes)
    Marie: i dont think we're going to be here until now if we dont provide good customer service
    you: is there a way you can check on my order
    you: i am only checking because my husband is a police officer and he is mad that i did this on line
    you: he said there is so much ID fraud
    Marie: well we cannot please everybody, maybe our competitor is doing all this stuff
    Marie: we just want to continue providing our customers what they need
    you: can you check on my order?
    you: and i thought the site said the number is 877-tv series
    Marie: that's our other number
    you: can you tell me about my order please
    Marie: what's your transactin id
    you: plus 877 tv show doesnt equal enough numbers
    you: my husband is getting the print out for my id number
    you: believe me i will file charges if this is fraud
    you: why did you give me an incomplete phone number?
    you: hello?
    you: hello?
    you: hello? (after waiting several minutes...)
    you: Well well well
    you: that's fine
    you: thank goodness we are so close with officers in the fraud and forgery department
    you: i have recorded this entire conversation
    you: i want a call back within 24 hours with an date of delivery of my dvd set
    you: You can find my order under Aimee AXXXX
    you: along with that you will locate my phone number
    Chat session has ended.
    And I was "hung-up" on basically.
    Does anyone know where they are located so we can contact the fraud and forgery dept? Please respond to my comment. This needs to be stopped!!!!

    Got ahold of Karen (1 0f the 3 fake customer service reps of Marie, Karen or Jen) and she would not give me any info on where they are located except for Miami, FL (yeah, right). I was 'hung up" on (session ended) 3 times!!

    0 Votes
  • Pe
      26th of Oct, 2007

    This company has had several incarnations. I bought from them under another name. I ordered the series, "The Paper Chase". I read all the complaints AFTER I placed my order but before I received my merchandise. So, my expectations were very low. Surprisingly, they did send the DVDs. However, they are recorded off of the TV and the quality is s0-so. Given that the series is not available commercially, I was somewhat pleased to have a copy. However, anyone who is expecting a studio quality product will be sorely disappointed. If the series are available elsewhere from a legitimate commercial source, then, by all means, buy them there. For an obscure title, you may want to take a chance. By the way, I think the company is located offshore since they are skirting the copyright laws.

    0 Votes
  • To
      28th of Oct, 2007

    I sent a money order and received only half of my order, but the ones I did get froze in the middle of the show.

    0 Votes
  • Ka
      31st of Oct, 2007

    I ORDERED THE RIFLEMAN COMPLETE 168 EPISODES FROM DVDDONKEY AND I STILL HAVE NOT RECEIVED THEM. I TALKED TO THEIR FAKE REPRESENTATIVES ON LINE AND THEY GAVE ME ONE EXCUSE AFTER ANOTHER. THEY EVEN GAVE ME A FAKE TRACKING NUMBER! SOMETHING MUST BE DONE TO STOP THESE CROOKS.

    0 Votes
  • Je
      1st of Nov, 2007

    I HAVE ALSO BEEN GIVEN A TRACKING NUMBER TO FOLLOW UP MY ORDER. BUT TO NO AVAIL.I PLACED MY ORDER A WEEK AGO 26.10.07 AND STILL NOTHING YET. IF THESE PEOPLE ARE FAKE SOMETHING NEEDS TO BE DONE, THERE MUST BE SOMEONE OR THING WE CAN DO TO STOP THIS.

    0 Votes
  • Ma
      18th of Nov, 2007

    Wow! I was just about to spend a lot of money at DVDDONKEY.COM, but after reading all these complaints, I have since changed my mind. I'm certainly glad I investigate websites that are new to me for any type of complaints. It pays in the end.

    0 Votes
  • Sa
      22nd of Nov, 2007

    I ordered the complete set of Twinpeaks, even got a tracking number. Finally called Canadapost after 2 weeks and they had no record of the number. Sorry I didn't check them out first have learned an expensive lesson. Remember to watch your credit card statement, after all, they have the info.

    0 Votes
  • Al
      23rd of Nov, 2007
    DVDdonkey.com - Dark Skies Tv Series DVD
    Illinois
    United States
    www.DVDDonkey.com

    They offer a DVD set of the TV series "Dark Skies", which doesn't seem to have been produced according to all of the web sites and blogs I have visited after doing a web search for the title.

    0 Votes
  • Ge
      23rd of Nov, 2007

    I ordered Dean Martin set of15 DVD's. The same day my bank Florida Telco the department of fraud prevension called me to ask if I would like to let this transaktion go trought, I realized that the print I had for confirmation had no amount and the price they was trying to charge me was more then the one I agreed to pay. I am so pleased with my bank I had all my money back.
    But BE AWARE that when you did the transaction w dvddonkey it was not HTTPS ( it was only http - NOT SECURE ), so your information is out there in Internet not protected.
    I had to cancel my debit card and reorder it with new number.

    0 Votes
  • Th
      28th of Nov, 2007

    I ordered from there in September and still haven't received anything. This is ridiculous. I wish I read this before I spent $120. They have to be stopped, This isn't fair. I spoke to "Jen" and "Karen". This is BS!

    0 Votes
  • Mi
      4th of Dec, 2007

    I order the bj and the bear collection and the same as everyone else no confirmation number and no support or a number from any one if i could i would put my foot in someones (###). I'm pissed about this people work to hard for their money to got scammed like this.

    0 Votes
  • Do
      5th of Dec, 2007
    DVDdonkey.com - Ripoff
    dvddonkey.com
    Maryland
    United States

    Called to confirm DVD was in stock (twice) and they said yes. Ordered DVD, after one week with no response. Added $7.00 to bill for "surcharge" without permission. Called today, DVD on back order. Recommend you stay clear of this ripoff company.

    0 Votes
  • Lo
      7th of Dec, 2007

    I wish I'd read this before I ordered. My credit card has been debited but nothing from DVDDonkey. I've contacted my credit card company about this. Credit companies need to know and stop allowing cards to be used by these scam sites.

    0 Votes
  • Te
      7th of Dec, 2007

    I brought the chips dvd from Donkey DVD on the 11/8/2007 from AUSTRALIA . I have been contact once to tell me that my order had not been shipped or packed. I contact them and was told that my order was on the way. The rate exchange was around $250 for the dvd, now reading the other emails . I feel that I have been taken down good.I just wished I read this information before ordering.

    0 Votes
  • Ca
      8th of Dec, 2007
    DVDdonkey.com - Did not receive
    DVDDonkey.com
    Mount Morris
    New York
    United States
    Phone: 585-658-4145
    www.dvddonkey.com

    Charged 117.00 for DVD set never received/no e-mail confirmation of order received/processed/ no response from response request; phone system promises response but no one is there to receive calls -- seems like a total scam -- Shame on the donkey and on google for offering this criminal operation!

    0 Votes
  • Js
      13th of Dec, 2007

    DO NOT ORDER FROM DVDDONKEY.COM THEY TAKE YOUR MONEY AND DO NOT EVEN HAVE THE DVDS THEY SELL YOU. THIS IS A SCAM.

    0 Votes
  • Ly
      14th of Dec, 2007

    SAME SONG - SAME CHORUS!!!! I hate to admit that at my age I can still be "conned" - learned a valuable lesson. "I" can sleep nights but I wonder how these people even "live with themselves".

    0 Votes
  • Th
      15th of Dec, 2007
    DVDdonkey.com - Never sent DVDs!
    dvddonkey.com
    United States
    www.dvddonkey.com

    I ordered a stupid christmas gift for my mother on Dec 10, 2007 and I thought i would be receiving my mom's present soon but after a couple of days of noy getting an e-mail i got worried so i googled them and found this web site... How do they keep doing this.

    0 Votes
  • Li
      16th of Dec, 2007
    DVDdonkey.com - Scam!
    DVDDonkey.com
    United States
    www.DVDDonkey.com

    Apparently like many others we have ordered dvd's from this website, the money has been debited from our account but we have never seen any goods. No response from any of our emails. Do NOT order from this website.

    0 Votes
  • Su
      18th of Dec, 2007

    ORDERED TV SERIES LEAVE IT TO BEAVER - NEVER SHIPPED - NEVER RESPONDED AS PROMISED WITH SHIPPING INFORMATION - CANNOT CONTACT ANYONE BY PHONE!

    0 Votes
  • Su
      20th of Dec, 2007

    I'm in the same boat. Wish I'd seen this before placing the order.

    0 Votes
  • Jo
      22nd of Dec, 2007

    I wish I've seen all these complaints before I ever went to the DVDJackass, opps I mean DVDDonkey.com website. I ordered the complete DVD set of "All in the Family", which totaled $178, including S&H, and taxes. I never received a confirmation email as they state you will within 48 hours. 5 days later my credit card was charged over $190. I am experiencing all the same problems everyone else is. No response to emails or phone calls. They are also changing their name, ie tvshow.com, UltimateDVD.com just to name 2 of their sites.

    The word must go out to stop this GRINCH!!!

    The [censored] must be found and prosecuted.

    0 Votes
  • Jo
      23rd of Dec, 2007

    Hate to say it but I'am singing the same song had a feeling in my gut when I did'nt see the secure lock on bottom bar but I did it any way I know my son will also be disappointed this was one of his presents.I defenatly am going to cancel credit card and contact the Attorny generals office and file with the Federal Trade Commision like Kevin did above I think if enough of us turn the spot light on these cockroachs maybe just maybe we can smash these bugs.

    0 Votes
  • Jo
      23rd of Dec, 2007

    P.S. to my last post most of you probably know that you can contest a fruadulent charge on your credit card and they should revese the charge if you used a debit or check you are probably out the money but worst of all you are still valnerable because your bank or credit union will still pay any new fraudulent charges against your account and even if you close you debit /checking account or open up a new on at the same bank or credit union they will still take the money out of your new account or your savings or over draft sorry to tell you this but it better you here it from me than go through the nightmare of fighting with your own bank for your own money because they will just take it out and they wont give it back you lose both ways.You need to be proactive now even though it going to be a pain you have to close all your account at that bank and move to another if you dont you may lose it all just because of this one bad transaction! Good luck and Wish You the Best!

    0 Votes
  • Ed
      23rd of Dec, 2007

    DVDDONKEY.COM IS A FRAUD!!!

    I had ordered the "Carol Burnett and Friends" package and just received it yesterday and to my amazement, the programs were duplicated on blank media ! These are TV recording with the TV LAND logo on the screen. How can anyone still be a merchant on the web and not have it shut down because of their FRAUDULENT PRACTICE?

    STAY CLEAR OF THIS WEBSITE !

    0 Votes
  • An
      24th of Dec, 2007

    I am another sucker, I have same story, money taken, no product..I filed a claim with the BBB and am working with my CC to have the charges removed... my question is how can these people continue to rip off people and get away with it? I guess im in the wrong business...

    0 Votes
  • Ja
      25th of Dec, 2007

    I ordered a boxed set of DVDs from DVDDonkey.com. I canceled the order the same day. I not received the DVDs or the refund promised by "Marie" in 6 - 14 working days. Day 14 has come and gone. No refund. I have contacted and filed complaints with the Canadian Better Business Bureau, The Federal Trade Commission, The Office Of Attorney General of Florida, The Florida Department of Agriculture and Consumer Services and the Better Business Bureu of Southeastern Florida. The address I have for DVDDonkey is in Miami, FL. I wish I would have checked with the BBB of Southeastern FL before purchasing from this company. The company is rated "F" by the BBB. Not a good sign. The cost of the boxed DVD set was $144. My account was charged $184.92. This is a HUGE amount for shipping. I never received anything so I can't comment on the quality of the DVDs.

    0 Votes
  • Mi
      26th of Dec, 2007

    Unfortunately, I am in the same sitiuation as the rest of you. I bought a boxed set, have not received any product, emails go unanswered, and out $107. This is totally wrong and gives internet shopping a very bad reputation.

    0 Votes
  • Ja
      26th of Dec, 2007

    I also got suckered! I ordered the complete set of Get Smart for my dad for Christmas - I ordered it three weeks before Christmas, and didn't receive it till the day after - When I opened the package the dvds were copied and poor quality with the TV Land logo appearing on the bottom corner - However the first DVS was The Six Million Dollar Man and the third DVD was Perry Mason! I left several messages along with a not so nice letter and have not heard anything - I will file a complaint with the BBB as well as anyone else I can file with. These people need to be shut down and prosecuted as far as I am concerned! What they are doing is against the law and they must be stopped!!

    0 Votes
  • Ti
      27th of Dec, 2007
    DVDdonkey.com - This place is a scam!
    dvddonkey.com
    United States
    dvddonkey.com

    I ordered the 90210 series DVDs for my wife for Christmas. The confirmation e-mail that was supposed to arrive withing 24-48 hours never came. after numerous attempts to contact them, i finally had to contact my credit card company to have the charge removed from my account. DO NOT ORDER from this scam company!!!

    0 Votes
  • Br
      28th of Dec, 2007
    DVDdonkey.com - PAID MONEY NO PRODCET
    DVDDONKEY.COM
    United States
    DVDDONKEY.COM

    PAID FOR DVD JUDGING AMY AND HAVE HAD NO RESPONCE FROM THEM SINCE 2DEC HAVE SENT 6 EMAILS NO RESPONCE AND PHONE NUMBER IS FAKE ALSO

    0 Votes
  • Ba
      29th of Dec, 2007

    I ordered Stargate 1 in November and was charged 238.32 on my credit card. I called on Dec 16 and left a message. No response. On Dec 18 I chatted on-line with Windy and was told the DVD was on back order. She disconnected before I could cancel. I chatted with later with Micky, Laura and Nancy. All of them disconnected beofre confirming the cancellation. I have sent three E-mails and they were undelivered. I will call again but do not expect to be given a credit. The DVDs were never received and now I have a bill that must be paid. What can we do to stop this fraud.

    0 Votes
  • Ri
      29th of Dec, 2007

    Ok, all these places are bad and we've all been scammed. Is there a legitamate place to get these for this price

    0 Votes
  • Sa
      30th of Dec, 2007

    I ordered the Wonder Years as a Christmas gift on December 5, 2007. I printed out the receipt and never received a confirmation in the promised 48 hours. After a week, I began e-mailing for a response about my order, and then tried the telephone number only to be told that all operators were busy; followed by, "I am sorry, your party is not available, please leave a message." I left them a message alright. On Monday morning, December 17, at 5:00 a.m., I received a phone call from someone who did not speak English. Of course, the whole family was still sleeping and a lot of the conversation was recorded on our answering machine. I kept telling this women I could not understand her, and the only thing any of us could understand was DVDDonkey. I screamed at her out of my frustration of being awakened at that hour and not understanding the caller. Of course, the caller hung up. The charge on my receipt was $78.00, which included over $19.00 in shipping charges. When I received my Visa bill, the charge was $85.32. Just today, December 30, I received an e-mail, that they are getting ready to ship my order as my credit card has now been processed. I did respond as I have already alerted the credit card company and will be reporting them to the FTC. I am so angry at being vulnerable enough to be duped like this. I have shoppped online for several years, never to have anything this slimy occur. I wish I would have reviewed them before making this blunder.

    0 Votes
  • Sa
      30th of Dec, 2007

    Fell prey to the same thing. Placed an order for a Christmas gift. No confirmation. Charged more than receipt on Visa Account. Never received product. Have written to credit card holder for assistance.

    0 Votes
  • Ka
      4th of Jan, 2008

    I also wish I had read this bs about this site.
    I am filing charges with the Atty Generals Office and with the Postal Attorney General.
    I lost 175 dollars on this bogus site.
    I cant beleive they havent been shut down as of yet.
    I would like to start a class action suit against this site.
    Anyone interested let me know
    and GAWD WHY DO I FEEL DVDDONKEY SET THIS BS UP TOO????
    however I must say.........PERFECT NAME FOR THEM!!!
    DONKEY i.e. ###

    0 Votes
  • Pa
      8th of Jan, 2008
    DVDdonkey.com - Did not recieve product!
    dvddonkey.com
    2110 dinkeycreek ave #A
    merced
    Arkansas
    United States
    Phone: 209-725-0511
    www.dvddonkey.com

    I ordered a tv series for a gift that is impossible to find and they had a special for 99.00 I never received the purchase or an E-mail or confirmation just a order number. and their ad is still on the web I cant believe it cant be taken off. They are frauds!!!

    0 Votes
  • Jo
      17th of Jan, 2008

    Report them here --internet fraud-fbi complaints

    http://www.ic3.gov/

    0 Votes
  • Pa
      26th of Jan, 2008

    My credit card was "doubled charge" for one order. It took 3 weeks to get the DVD's (they were copies, as if someone taped the episodes form the TV series). I called and aslo emailed, no response. I hope someone does find out what can be done about the false charges.

    0 Votes

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