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DVD Set from TV ADdicts.com / Bad merchandise!

1 San Diego, CA, United States Review updated:
Contact information:

Purchased the "complete set of Alias Smith & Jones", all three seasons. Gave them my credit card for $107. Almost 2 months later the set arrived. Ripped packaging, broken DVD cases, reeked of cigarette smoke, and obviously a "home-made" printing job of the covers. I didn't break the seal because I knew I wanted a refund. I have tried calling (no customer service EVER available although their v-mail says they're open until 2:00 am Eastern time), have gotten on their live chat maybe twice. Always promised a replacement. "No, I want a refund. This is not what I ordered." "Ok, we'll send you a postage paid envelope to mail them back." That was in November. Still waiting. December comes, get a hold of a Jennifer, Maria, Robert, all saying, "no problem, we'll give you a refund. Finally an email from Robert, "send to this address (in Miami, FL) and we'll refund as soon as we receive your merchandise". Went to UPS tonight. Address does not exist. Have tried calling, same website with "Merry Christmas" on the home page, no address to write to, no email, no names, try to chat and you get "send email" and they respond maybe 6 weeks later with "send us your order number." Funny, I never got an order number. In fact, I never even got a packing slip with the order. I'm out the money and now I'm wishing to heck that I'd found this website first. Ordered the same set from another place (cannot remember name as it had no packing slip either) and all I got was copies off the Western channel and bad copies at that. No way to contact either of these places. At least the second place was only $57. Quality is about as good as I could've done. DO NOT EVER BUY FROM TV ADDICTS.COM. They are a fraudulent company and need to be stopped.

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Comments

  • Su
      16th of Apr, 2008
    0 Votes

    dear sir or madam
    i have a conplaint to make about tv addicts i ordered some dvds for my husband last august we payed by credit card they took the money from my husbands bank account for the some of $189.98 we was promised these with in several weeks we sent emails we even went on the chat show and still we got they same old storie eithere out of stock or we will get them to you when they come in 8moths down the line and still no dvds i am very angry about this because they have taken the money and we have not got the goods i hope you can try and sort this out for us once and for all i dont want any exuses i want something done about these pepole as the are taking peoples money left right and centr they should be traced and made to pay the money back to people i hope you can give us some answers at the end of the day as this has gone to for now please can you email me back with some kind of answer many thanks
    mrs s brittain

  • Br
      7th of Jun, 2008
    0 Votes

    Hi as i see i am in the same baot the other people have been scamed bought dvd set of them cost me 169 austrailan dollars and have had never recived it placed and paid for the order on dec2 2007 so i guess i wont get it i have sent complaint to several diffefrent places but even they dont seem to care no reply from them eather
    it just all stinks all the sellers should have to go through some sort of screening
    but no one seem to care
    Bridget

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