DVD Donkey review: Big scam! 230

I ordered a box set of the Get Smart series on February 1st, 2008. They were very quick to deduct payment from my account, even though they sent emails saying they hadn't yet deducted any money. I have not yet received any goods, the phone number supplied is not connected and they do not reply to email. Does anyone know what further action can be taken against this company as something needs to be done to stop further bogus sales that rip people off.

Around March 30, 2008, Columbia House sent unordered DVD which I returned to original address with a note stating I did not join their membership nor did I order a DVD. On April 10, 2008, I received a bill for the charge of the DVD and Late payment fee. I have attempted to contact them via phone with no results. I wrote a very detailed letter on April 10 stating the above. We'll see what transpires. I did not join the club nor did I order the DVD. DVD was returned to "return address", and I paid the postage.

I spent over $100.00 ordering a box set and the company never sent me the product. I left voicemails, emails, and never heard back. Once I emailed the company notifying them I had contacted the Better Business Bureau the company wrote me saying the DVD was on back order. I emailed the company again and said I had been promised the product two months ago and told it would be available a week from when I had last spoke to a sales rep. I THEN recieved an email that said I was never CHARGED for the product. I sent one in return with an attachment of my bank information showing I HAD been charged and once again never heard anything.

I ordered these in January and it is now almost May.

I am deeply saddened to have spent $100 on something I never received. I feel like I just threw it away! What a terrible way to run a business.

I placed an order with dvd donkey online on 11th december, 2007 for 8 Simple Rules complete TV series on dvd. The payment came out of my credit card on 14th december. When no tracking ir receipt advice came I sent email and the reply said sorry but my ordered had not been filled but was on backorder. Ive tried emailing and phoning subsequently many times but to no avail. I have asked for refund but no reply. I've reported this to my bank who are looking into the matter on my behalf.

Ordered complete Murder she Wrote in November 07- -. 15 dvds are faulty. 26 stories are missing or incomplete. I wanted a set that is complete or my money returned. I had live chat about six weeks ago. The lady said she would have a duplicate set of Murder She Wrote sent to me to replace the faulty set I received. She said I would receive Email conformation. So far no E mail. Also no answer from my Email inquires! No communication. Now e mail returned - No communication no live chat.

BAD COMPANY!

16 days ago I ordered a DVD. I noticed an excessive shipping fee ($19 for a 3 oz product). I submitted an email asking for an explanation of this outrageous charge. Company has a "guarantee" of responding to emails within 24-48 hours. To date, I have not received my product or a response to my email. Further, I went to the site to find a phone # so I could contact the company directly. No phone # available. No surprise there. Smells like a scam.

I sent an order to Donkey DVD for the complete set of Everwood last December and nothing ever arrived. It cost me $198 AUS. I have since learned that only the first season is actually available and the company is a well known scam.

i ordered a tv series the money was debited from my account but i never recieved the items.

Took my money. No goods. Many contacts with company. No resolution.

Paid for product-no tracking information - e-mails undelivered and phone number does not work

In December 2007, I ordered and paid for boxed sets of movies that I never received. When I call the number listed to contact them or when I send e-mails enquiring where my order is, they tell me it's on back order.

We ordered DVD of The Young Indiana Jones Chronicles on 1/20/08 and was emailed we received it in 12-14 days of ordering. We try to call the number available on the printed out order and we keep getting the same message saying to call back a few hours later. We've tried to call on different days and we keep getting the same message. Please email us and let us know what we can do... Also, i might add DVD Donkey have taken the money out of our account already and no merchandise received as of yet.

Ordered DVDs from this company on October 24 and have never received them.

Never received product, phone number [protected] not working. [protected] answer machine , mailbox full cannot leave message. Check out website for this ###!

I placed an order on 12/30, and have received numerous emails stating my item is on back order. Well its been months of emailing them to cancel my order and have not heard back from them yet.

Ordered DVD set in Dec 07, still have not received product! My cc was charged in Dec. I receive multiple emails stating that my product is backordered. When I call it's busy, but if I do get through it rings and eventually a machine (I think - there's just a lot of beeping)picks up. No one returns my calls. I've tried emailing multiple times; no response.

I was about to order from them... but decided to check because no one else has the series on DVD. So glad I checked. I am shocked that they have been running this scam for so long!

I ordered an expensive box set of a tv show! The dvds DID arrive - but all 20 disks were all of the same 4 episodes...also even with that, they looked as thought they'd been filmed from someone's own tv! A total scam - and no, needless to say, when I tried to contact the 'company', I got nowhere! They don't return calls or emails and so I had no way to get any of my money back!

I figured that it was a Scam since it seemed that they offered items that not even Amazon.com had in stock! I had been ripped off by TVShowDVD in the Past, SO...Don't order from THEM, Either! Hopefully, they will be Caught & Spend a LONG time behind Bars for STEALING people's Money & exploiting their Good nature and trust! Now, I research possible Scams BEFORE any Credit Information "OR" Funds are involved!

I was scammed as well. Never received my DVD's or the charge for them but got over $1500.00 worth of charges on my credit card that I didn't make!

DEFINITELY A SCAMMMMMM.

Lesson learned: Google reviews before you charge online!

D.C. in Dallas, TX

I ordered THREE sets of dvd's from these scammers, all were very bad copies of tv networks broadcast of the shows, some discs froze, some were blank, etc.

When I tried "customer service" I received bogus letters claiming they would send new copies etc. ..nothing received, as I checked the return addresses on the envelopes the discs were delivered in they were all from different locations in Canada!

Fortunately for me I was able to recover some of the cost from my credit card company as i provided them with copies of the complaints I sent to the scammers as evidence of fraud

I hope enough of our posts have gotten out there to warn off anyone else planning to order from these lying ###.

I ordered from France the Becker serie which I am a fan of.
This was September 2008 21st.
The shipping prices was even more than the product itself what I can understand. Never mind, the order is paid and I still have received nothing. Impossible to join the company by phone and the mailing address is wrong.

Oh yeah, I got scammed too! Ordered two sets, got one, but five of the discs would not play. Never received the other one. They kept yanking my chain about a refund and it never came. This has been going on since late last year. They are obviously scam artists! Don't buy from them, if they are still in business. Karma will get them.

Mark

I too bought my father a box set for Christmas and never received it -- they have my money and I have spent From January until now arguing with them -- I am filing a 93A complaint and taking legal action -- I urge you all to look up your state's consumer protection laws (right on your .gov website)

They can't keep taking everyone's money

Having fallen for the same scam, all I can say is; when it looks too good to be true, it surely is.

I ordered the full season of Malcolm in the Middle at a fraction of the price anywhere else. We only have ourselved to blame. I'm out $180. Am I pissed... yes. But am I going to let it spoil the rest of my life... no.

Be lucky,

Bart

well too my surprise, i have actually just come across this site for dvd donkey i just wished tht i had seen this six months ago as like everyone else i had placed an order with my partner to get her mum some dvds for memories of her late mum (grandmother). They have done the same thing to us as everyone else taken the money and not sent us the dvds as requested and we have been repeatedly been in touch with them through a company that deals along side with them. They have told me that the money has been returned to my bank account but there is no records from the bank to say that the money has been returned to me. I am currently getting legal advice for how to get the money back and sue them for the heart ache they have put us through and the disappointment of telling the family member that we cant get her dvds or the money back from them. If i am successful i shall post details for dvd donkey on this site .

Note: Duckman is finally available, legally. Google it and you'll be directed to Amazon, where you can pre-order it. Or order it at a site you TRUST.

NOTE: DO NOT ORDER IT FROM THE CROOKS AT TVADDICTS.COM or their equally crooked other sites.

Note: Duckman is finally available, legally. Google it and you'll be directed to Amazon, where you can pre-order it. Or order it at a site you TRUST.

NOTE: DO NOT ORDER IT FROM THE CROOKS AT TVADDICTS.COM or their equally crooked other sites.

orders@TVDVDWorld.tv
TVDVDWorld
I was a fool too! I ordered My Three Sons complete series. They charged my credit card 120.00 After numerous emails about why I hadn't gotten my DVD's I got what looked like an automated email saying it was on backorder and My Credit Card HAD NOT been charged yet but would be when it was shipped! I knew this was an out right lie so I called my credit card company. They told me to print out the email and I'll be sending that to them. I also filed a complaint at http://www.ic3.gov/ PLEASE everyone file a complaint here and they will hunt down these rip off artist!

I too had a bad experience with DVD Donkey outfit. I finally received the merchandise after many weeks and NO REPLIES from any emails I sent to them. Their shipping is so bad every DVD CASE was broken and the DVD's were scratched. In some cases their DVD's did NOT contain ALL EPISODES as they advertised. BUYER BEWARE is definitely in order with this outfit.

DVD Donkey is a RIP OFF!

I had so many problems with this company I ordered a dvd set for my son last christmas in 2007. I finally did get the order after waiting for three month and after I did get the dvds he discovered that he received episode four twice and there was no episode one. I have been trying ever since to get them to send me the episode or replace the set. I sent them emails, got on their chat room thing twice and even called them at 1-877-7-tv-show, and to this day 5 month later have not recieved it. They keep telling me they will send it and it will take 2-3 weeks. Yea right! You are all right this place is a scam and not to buy anything from this place. Their guarentee means nothing. I repeat DO NOT BUY ANYTHING FROM THIS COMPANY!

I ordered a full set of TV series "My Hero" for my daughters birthday (ordered Dec 2007)...same story, debitted my credit card and received an email stating that the order would be shipped...never recieved anything. Several subsequent emails indicating that the items were on "back order"...Boy don't i feel stoopid now!

I did receive the confirmation email but only after asking for it. I also received other emails and a "Tracking number" for Canada Post, but of course they had no record of it.
During the course of emails going back and forward I received one from a"tvAddicts.tv" quoting my order number, tracking number and assurance that DVDs had been dispatched.
My last emails to them were highly suggestive that they were a bunch of scam merchants and the fact that no rebuttal was ever made and no effort to dissuade me from thinking this I wrote the episode off to experience. But I would certainly add "www.tvaddicts.tv" to the same list as DVD Donkey.
Ray

I was about to order a longed for DVD set of Beauty and the Beast when I read your site, Thanx i could have been very upset!

My complaint is almost a carbon copy of Steve's. I ordered a boxed set of Carol Burnett and Friends, did not receive any product. I did also receive an email with a bogus tracking number. I spoke with my bank today, they tell me they can resolve the problem because I paid with a credit card.

Please beware of this company. They go by several names. They recently sent me an email under a new name telling me they have added more products. I can not believe the audacity of these people.

@Jason, Thanks for recommending http://yourdvdworld.com/ They are GREAT! i also placed an order with them and i got it within 3 days! Thank God i did this search first before ordering from DVD DONKEY! YourDVDworld is what i will be sticking with from now on!

I had the exact same experience. I've since contacted the Better Business Bureau, I suggest you do the same.

It's completely ridiculous what this company is doing.

I ordered my box set on the 15/11/2007 still waiting on it, chased them up just after christmas and they sent me an email with a postal tracker number for canada post... On putting this number in the canada post website it does not exist I am now on about email 10 requesting a reply and suprise...suprise... they are not responding to any of my emails Now. They took the $178.98 on the 15/11/2007.. Has anyone ever got their dvd's from this company or their money back?

Very Unhappy Customer.

My order is still in limbo. The order was placed on 3/14/08; was told it would be shipped 12 - 14 days; and almost a month later no dvd's in the mail. The company who is based out of Orlando, Florida said the order was declined for 1 of 2 reasons. The gentleman I spoke to ("Tony Hernandez") said either I did not have enough money in my credit card account (I had over $400.00 available credit) or I left spaces in between every 4 digits of the credit card number.

Besides the Federal Trade Commision and the Better Business Bureau are there any other comsumer complaint agencies we all can utilize!