DVD Compilations / Never received product I was charged for.
I ordered a set of DVD's for Christmas on 12/10/07. I did not receive the tracking number in the specified amount of time and emailed them requesting that information on 12/12/07. This was my first concern that I was not dealing with a real company. They sent me an email with the tracking number of CE469136193CA through Canada Post. This tracking number showed the products progress as far as the USA/Canada boarder. Supposedly my DVD's crossed into the United States on 12/14/07. The tracking number gave an estimated delivery time of 12/19/07. So I figured I was wrong and my DVD's would arrive sometime 12/18-12/24 like the website promised. Well, 12/19/07 came and went. So did 12/20 & 12/21. I sent them a second email on 12/21/07 requesting a status on my shipment since the tracking number they gave me was worthless and my credit card had been charged way back on 12/10/07. This was my second clue that I was not dealing with a real company. I made a special trip into my office on 12/24/07 in a last ditch effort to see if my DVD's had been delivered in time for Christmas. Of course they had not. On 12/26/07 I sent them an email demanding to know what was going on with my product and threatening to report them to the BBB & my credit card company. Later that day I did in fact call my credit card company and begin a transaction dispute after I attempted to pull up the www.dvdcomplications.com website and it gave me an error message. I tried to report them to the Canadian BBB but their website kept locking up on me. I do intend to go back to the BBB website and leave a report there as well. I don't know whether I will recoup the money or not but I have taken action.