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Duty Free Depot / no response/no delivery/cannot track order

Mill Valley, CA, United States Review updated:
Contact information:

I placed an order on 4/24 and tried to follow up this week in several ways, all of which escalated my suspicions:

1) No response to my emails;
2) My order number is "invalid" according to their order status search;
3) My call to customer service was disconnected when I asked to speak to a supervisor (after the imbecile who answered could not offer me any information).

After I ordered, I was called by a cheery gent named Simon Degeron to confirm that I was a real person and to assure me that my order was placed correctly. Simon, where are you now??

I will contest the charges and advise you to do the same if you are awaiting an order.

Caroline Hanssen

Ca
May 15, 2015
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Comments

  • An
      18th of Jun, 2015

    I am having the same experience with them. No response no reply email to my inquiry. It's been over a month since I placed my order!
    I am interested to know what's your experience of dispute your payment with the credit card company. I will try to do the same. Thank you!

    0 Votes
  • Hr
      18th of Aug, 2015

    Duty Free Depot - NO GOODS - FRAUD
    Duty Free Depot - Order not received
    Duty Free Depot - Fraud, Fraud FraudFraudFraudFraudFraudFraudFraud

    +1 Votes

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