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Duracell Procter & Gamble / batteries leaked

1 Austin, TX, United States Review updated:
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On two occasions I've had Duracell AA batteries with early failure and in both cases the batteries leaked.

The 1st time was in the case of a simple inexpensive wall clock which I had recently replaced the Duracell AA battery. I was surprised when I quit working because I had just replaced the Duracell battery a couple weeks prior. Battery Dated 2013

When I pulled the clock down from the wall I noticed the battery had leaked and the corrosive nature of the chemical had destroyed the battery holder area of the clock and had to be disposed of.

I spent some time on google trying to find out if there was any replacement offers like what used to be offered by Eveready years ago. No chance. I emailed Duracell but have not heard back from them, its been a couple of weeks now.

I did find that RayOVac batteries do have a printed Warranty and Guarantee to replace equipment damaged by their batteries. Duracell does not.

The 2nd time happened just this morning, this time in an expensive Canon 580EX flash. I turned it on, no work, opened up the battery compartment and one of the Duracell AA's top is busted open and leaking all over the battery compartment.

These batteries were a completely different batch. All batteries were dated 2013 and had been working the week before. In both cases the batteries and equipment were not exposed to any extreme temperature conditions.

Fortunately I seem to had caught the leak in the flash early enough and clean up the leak. Hopefully I was able to save the flash by cleaning out the reside.

I the past years I've run through a log of batteries. I've always found Duracell reliable, and long lasting.

Apparently they are having some problems with quality.

Since I've discovered the problems and also discovered they have no easily found guarantee or warranty to replace damaged equipment I will no longer purchase or recommend Duracell batteries.

Gl
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Comments

  • Jo
      2nd of Apr, 2009

    Yo man, that is like so not true (sorry to burst your bubble). They do have a number that you can call to complain about leakage and they will issue you a reimbursement for the amount of the product. ex. a battery leaked in your $400 tool- they will send you out a $400 check plus a free coupon for the pack of batteries that you purchased. So like don't complain and get all hissy on me man... here's the damn number... 1-800-551-2355. I think that is the number off the top of my head. If not then the number is 100% defenitely on the back of the Duracell package. Also, if you have any questions man feel free to send me an email to eytan.[protected]@gmail.com or [protected]@hotmail.com allright... i'm oughta here man. Just trying to help the world one person at a time.

    Peace out dude,
    Love,
    Johnny

    0 Votes
  • Co
      10th of Sep, 2009

    I had some batteries from Mar 2013 is the date on them and they also have leaked. In the package, unused stored at room temp in a box with other batteries. Those other batteries, Duracell and other brands are fine. I just called em, they asked a few questions and address and said they are sending me some rebates or something to replace them 100% at no cost.

    0 Votes
  • Be
      9th of Oct, 2009

    I realize this is an old post - but ive been googling for 'duracell equipment replacement warranty' and stumbled upon it. I just had two Duracell AAAs leak in my Logitech VX Nano while not in use for a few days in my backpack, and the acid leaked all inside the compartment and mouse body and destroyed the mouse. Some even leaked outside into my backpack - which is how i discovered it.

    Anyways, the reason I am posting this comment is because the AAA Duracell batteries in question were also dated 2013, and I have never had problems with Duracells leaking before. Interesting.

    +1 Votes
  • Mb
      30th of Nov, 2009

    I am the first to complain when a more expensive product, such as the case with Duracell batteries fail to perform, and I have had similar issues as you have had. I am willing to pay more for something, but that extra cost had better provide me with extra service. With little searchin on the web, which is good since I am a poor web surfer, I fould thid web site:

    http://www.duracell.com/care_disposal/care.asp .

    Check it out. Duracell does have a warranty, and they will back up problems caused by their batteries. I am an EMT, and my fire department, as well as many others only use Duracell batteries for things that must work every time, at any time. People's lives depend on it, so although I have had a problem with Duracell batteries, I am going to give them the chance to make it right.

    0 Votes
  • Ca
      13th of Dec, 2009

    In many cases I believe, there are fake Duracell batteries in the store. In Belize about 5% of all Duracell batteries are leaking, specially AA and AAA. The good thing, if you look careful, you can see the leak before you buy them.

    0 Votes
  • Th
      8th of Mar, 2011

    I just took down a wall clock that had an AA duracell battery in it for about 3 months. It had corrosion all over it and so does my $50 wall clock! Our family has noticed a bit of this throughout our household - why the sudden decrease in battery quality? Gonna have to tell Costco about this one - what's up Duracell? I will pay more; just fix the batteries!

    0 Votes
  • Ju
      30th of Sep, 2011

    Just this week, I had two pricey flashlights ruined with""Dungtheysell" AA 's and just pulled a "Dumbashell "AAA out of my Bose 15 earphones. It was leaking also. Something definitely is wrong with there batteries. SUPERIOR CHINA DUNG? Needless to say I don't want their coupons cause I don't think it's worth having twenty dollar flashlights destroyed much less $300 headphones ruined. I used to buy there crap almost exclusively. ENERGIZERS! ENERGIZERS!

    0 Votes
  • Fr
      12th of Feb, 2012

    I have also been having problems with leaky Duracel battteries. It is interesting to note that my failed batteries are all dated with a March 2013 expiration. I doubt thta htey are knockoffs because the bad batteries in my Stanley LED tripod light all say that they are for original equipment only - not for resale. They leaked so badly that I can't even get all of them out of the battery compartment. I am going to check the web link above and see how good their warranty is. Perhaps some lawyer might want to get a class action suit going.

    0 Votes
  • Ji
      11th of Apr, 2012

    YES, DURACELL BATTERIES LEAK & DO CORROSION DAMAGE.LAST 2 YEARS I HAD 5 SEPARATE LEAKAGE WITH THOSE BATTERIES WICH I BOUGHT IN DIFFERENT STORES.I USED DURACELL FOR 25 YEARS AND NOW-ONLY PROBLEMS.WHAT HAPPEND TO GOOD OLD NAME ?

    0 Votes
  • Si
      27th of Dec, 2012

    I have used only Duracell batteries for 25 years because they never used to leak and where guaranteed against doing so. However, in the last 2 years I have had Duracell batteries leaking in a clock, a toy train and a Wii controller. Thought I had been unlucky but it seems Duracell batteries are not the same quality that they used to be. I think its despicable for them to have lowered the quality to the point that their batteries are now destroying peoples property. I Will never use them again.

    0 Votes
  • Ma
      21st of Feb, 2014

    I am in Canada and I have just found that my expensive Canon Speedlight has been destroyed by leaking Duracell AA batteries. Only few weeks ago I found I found my Rogers remove destroyed by another Duracell battery.
    Supposedly - Duracell has some kind of a leak warranty in US. Good luck to find anything like this in Canada.I have spend quite some time going through their website and this is what they say about the warranty:
    "Duracell battery guarantee
    We encourage you to recycle packaging as well.
    As part of our commitment to preserve the environment, we use only nontoxic inks in our packaging and the card portion of our package is made from 55% recycled material. The plastic portion is made with 30% recycled plastic. The battery “can” is made with 40% recycled steel to reduce environmental impact while still maintaining strength."

    What a bunch of crap. Not a word what to do when their battery destroys your expensive equipment.
    Stay away from Duracell. I am not sure what else is there on the market - but Duracell definitely approached quality of a cheap no name import.

    0 Votes
  • Th
      17th of Feb, 2019

    Just today 2/17/2019 I replaced some Duracell batteries in one of my Hunter Douglas expensive cellular shade. They require 8 AA alkaline batteries. 2 of the Duracell batteries were corroded so badly that 1 of hem would not even come out of the battery tube. The expiration date on them was 07-2027 so you see they were relatively recently purchased. I of course did not keep the sales receipt so I doubt that they will replace the battery tube that is completely ruined.

    Since this is Sunday, I will be calling them Monday to see what they are willing to do. I bet it will be a negative answer as the cheapest replacement tube I have found is one that has been used at 25.00 on E-Bay. E-bay does have other sellers but they are new at 48.00 + shipping.

    I will be posting the results of my call.

    0 Votes

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