Procter & Gamble
reviews and complaints

I'm a staunch Pampers baby nappy supporter. Had my 1st daughter 3 years ago, and Pampers, although pricier that competitor products, always delivered. Had my 2nd daughter in November last year and stocked up on my trusty Pampers nappies. I kept one of my first born's 'New Baby No 1' nappies for sentimental reasons, and compared it to the new batch purchased for my new born. They were visibly thinner and more plastic feeling but still effective. The problem came in with 'New Baby No 2' range. My baby leaked through them like a sift! No matter how tight, loose, high or low I tried to fasten them, nothing worked. The problem seems to be the gel strip that does not extend high enough at the back of the nappy. Even tried Pampers' 'Sleep and Play No 2' with same result. I had spent a significant amount of money on utterly useless nappies I am now stuck with and had to change to Huggies. Why are the consumers being done in once hooked with inferior quality? Of course the new 'cotton feel' Pampers range does not have this problem (received a complimentary pack), but is ridiculously expensive! Mommies out there: Be warned! What a dissapointment.

I have experienced numerous Duracell 9 Volt coppertop batteries being "dead" right out of the newly opened package. Batteries affected have the date stamp MAR 2014 on the side of them. I have atempted to contact the consumer line but their automated voice system does not give specific guidance in reporting 9 volt battery issues. After the voice finishes its message, it automatically disconnects the call. I would like to inform whomever at Duracell that the 9 volt batteries date stamped MAR 2014 may be a bad batch and may need a recall. Thanks!
James Furry

Dear Tide, I have been satisfied with most of your commercials until of late. This one goes against the family integrity and values. We teach our children to tell the truth, yet a mother diliberately tells her daughter that she has not seen her top. When, in fact, she vividly recalls wearing it, staining it, then hiding it. When asked, she wash the top, in Tide of course, puts it back in her room. Then when her daughter wears it, her comment was, "Oh, I see you found the top."
Daughter totally innocent blames it on herself for not finding it.
A mother sits back satisfied she lied to her daughter, smiles and drink
her coffee.
America wonders why so many of our children knows how to lie, cheat and steal. Don't be a part of condoning such behavior.

Everyone should boycott proctor and gamble. They are shrinking their packages and still charging the same price. Case in point - charmin bath tissue. The mega rolls used to have 400 sheets; now they have 352. Don't these idiots think we notice these things? They believe their consumers are stupid. Buy the northern soft and strong or white cloud from walmart. All better and cheaper. I will never buy another p&g product.

Here is a copy of the complaint that I lodged with P&G today:
I wish to lodge a formal Complaint regarding leaking Duracell AA Batteries.

Over the last 12 months, I have had numerous situations where Duracell AA Batteries have leaked inside of various pieces of equipment.

All of these batteries were within date range. They made a mess and caused discolourization to the equipment.

The number of batteries that I have replaced over the last year due to leakage, is more than 10. The latest was today (8/13/2010) where I went to replace the batteries in a handheld aviation radio, only to find that 4 out of the 6 batteries had leaked...again! This had happened to this radio with Duracell batteries back in January as well.

I've had enough!
I want an appology!

Yours, a disgruntled customer,
Paul Carew.

I recently visited one of you stores to exchange pampers diapers that my daughter received as a baby shower gift.I simply wanted a larger size as the newborn were to small as her son was born at almost nine pounds .I was more then happy to pay the difference in the price .She had received many newborn diapers and he would have outgrown them before being able to use them.I of course didn't have the receipts as they were received as shower gifts.I was deeply disappointed to learn your poilicy is only to refund the lowest retail price within the last 90 days.Both bags of diapers retailed for $13.99 yet I only received a price of $3.99 a bag.The diapers had only been bought within the last two weeks .I find it very disturbing that a corporation the size of yours are allowed to rip the customer off in such a manner.I think we both know that the two bags of diaper that I was refunded $3.99 for will be placed back on the shelve and sold again for the price of $13.99 as well as I have never seen pampers sold at a price of $3.99.It sickens me that you would have such a policy in place.Its expensive enough trying to provide for a baby without a large corporation taking advantage of their customers .I will not be shopping at Zeller any longer and will advise all my friends and family of such unetical policis.I should also add that I returned diapers at Lawton without any problems in the return .I was refunded the regular price and paid the difference for the the larger size and Walmart also said they would issue a gift card for the regular retail price.I'm sure local newpapers would be interested in your "Rip of the Customer" policies as well.Perhaps you should reveiw your thoughts on your return policies to improve customer service because if not for your coustomer you would not be in bussiness.

Hi all,

I want to warn everyone to stay away form Duracell batteries. I have been using Duracell batteries for years and in the past I have been very pleased with the batteries, but not anymore. We have been buying our batteries form Costco and recently I went to start my annual changing of the batteries in various devices and lo and behold I found leaking Duracell batteries not just one and not just in one appliance, but multiples in a variety of different devices. I found the following:

1. Two leaking double AA batteries in a Force FX collector’s edition Light Saber, not easily replaceable. It took me two hours to cleanup the mess it made

2. Two leaking AA batteries in a $ 300.00 R/C car, (for the servos). Fortunately, these were in a battery holder and did no damage to the car itself – time to clean up the mess 30 minutes

3. Two AA batteries in another car remote control, time to clean and repair 2 hours

4. Four leaking AAA batteries in a Minolta SLR camera – time to clean up and repair 2.5 hours.

5. Two leaking AA batteries in a TV remote control, I had to buy a new one of these, (thanks P&G)

6. Three leaking AAA batteries in an X10 remote light controller, it had to go to that great electronic round file in the sky, (again thanks P&G).

I’m still not done. I am going through the house checking everything that takes a battery wall clocks, alarm clock etc.

Cost in my time far 6 hours, (so far) plus the cost of having to replace two pieces of equipment that were total losses and that fact that the other things I was able to cleanup and repair are no longer in the pristine condition I’ve always tried to keep them in. Further, all these batteries were within their acceptable use dates and what’s more other brand batteries that were installed in similar devices at the same time are fine.

Proctor & Gamble huh? gamble is right, they have apparently tried to save money by going with a cheaper manufacturer and it shows.

Not only have they lost a long time customer, but I will be posting this to every complaint board I can find and warning all my friends to stay away from Duracell batteries and will be returning what batteries I have left to Costco if they will take them back.

P&G you are a classic case of penny wise and pound foolish.

Does anybody know of a class action lawsuit in respects to quality issues/leaking problems with Duracell batteries I can join?

BTW the photo shows only some of the bad batteries, I should have kept them all and took picture of them plus the damaged devices before I cleaned/repaired and/or threw them away.

OMG I’m ANGRY!

Sincerely,

A FORMER Duracell customer

I notified P&G of the problems of battery exploded in my kitchen. They stat ed after examining the exploided battery and pictures of the damages they requested P&G said It is not manufactured by Duracell. In fact, P&G said the product is couterfeit. P&G sugested to notify the store where I purchase the Product for further assistance. I am hereby notifing Home Depot to please follow up on this information . I am sendin g all the information I have to the NYC Dept og Consumer Affairs. P&G ref: [protected]

roctor and Gamble has increased their Pringles package size from a net wt of 6 oz (170 g) to 6.41 oz (182g). By my calculations, the increase in ounces from 6 to 6.41 is 6.83%, and the increase in grams from 170 to 182 is 7.05%, a minor difference per can, but could be significant considering the number of cans produced. The height has increased from approximately 9.125 in to 10.5 in. which is an increase of 15.06%. When the new size can was opened, there was approximately 2 in of empty space. I can't compare this empty space to that in the old size can because I do not have an unopened one to inspect.

However, II can mentally compute that the increase in price from $1.00 to $1.50 is 50%.

I am unable to reasonably relate the price increase to size increase.

Also, the new cans are too tall for the pantry shelf where I had stored them for the past 10 years. A minor inconvenience.

Lenor infusions with black diamond and lotus flower. What is black diamond exactly, coal?

I didnt think diamonds actually smelt or there would be millions of people through out the world with smelly fingers!

I have ALWAYS used Tide.I LOVE Tide..but someone in charge of the recent ads has lost their mind.The designer/critic with the fake accent makes me want to go find ANOTHER product to buy.

Nothing wrong with what they've done for years..it gets the message across WITHOUT adding the high price of appearance fee for that BOZO!

The most recent 4 and 8-paks of Duracell Coppertop AA batteries (marked well within sell-by date) have had a life of roughly 2 WEEKS. Until recently, the life for same use (computer mouse, remote control, etc) had been several months.

The MOST annoying commercial I have ever seen is the one for Tide or Tide to Go where two pwoplw are talking and a stain on one person's clothes starts yelling a bunch a garble and shouts above the talking in unintelligible angry outburst. I promise I will NEVER purchase another Tide product until this commercial is off the air!

I have purchased Duracell batteries in a 6 AA size batteries pack. The price of these batteries is more than 3 times as compared to normal batteries. But i bought these batteries for my digital camera thinking that it will last long. But hardly after 25-30 shots first 2 batteries got exhausted. Second 2 batteries exhausted even before 25 shots. I inserted the last 2 batteries, and shot 2-3 photographs and kept the camera at home. After 15-17 days when i tried to click photo, camera was not operating. When i checked, i found that one of the batteries have got leaked.

I have never expected this kind of problem in Duracell at least. Very bad quality batteries i got for a very costly price.

If somebody has any information on how to approach the company, pls guide.

Regards,
Vikas Gupta