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Dupont / Bad customer service

1 United States Review updated:

We purchases Dupont Zodiaq Quarts countertops thru Lowes to replace our exsiting countertops. They were defective and it took 6 months for a representive (who does not work directly for Dupont) come out and examined them & admit they WERE defective. They would not refund us-Lowes the $5, 000 we paid to purchase their product. They would only offer us another of their product to replace the defective ones they sell & not refund us our money. We wanted Quarts not another Dupont product & they could not deliver!!! Not a customer service friendly company & they don't stand behind their product!!

Sa

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Comments

  • Pa
      30th of Apr, 2010
    0 Votes

    we had Corian countertops installed last Feb 2009 and have had them resanded twice, once at our expense. Dupont refuses to admit that the material stains. Obviously it is a defective product or they would not have paid for the first refinish. We have followed all cleaning directions given us bt Dupont. Will never use a Dupont product again.

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