SUBMIT A COMPLAINT

Duplicate Phone Sold By Souq / samsung s8 midnight black

Hi Team,

I have ordered one product Samsung S-8 phone in April and it was working till last week, however, it suddenly hanged and not booting.
I took to Samsung Service center Dubai and they have advised this is US based phone they will not cover the warranty.
The seller has cheated us he has given C - Grade phone, Souq should must take action on the seller and should replace my phone.
we trust Souq, not Seller, please help to resolve my issue.

My order id: [protected]
Date - 30th April
Seller Name - Eagle Technologies Gulf
Item - Samsung S8, Midnight Black

Hope Souq Team will understand customer pain, we have spent such a huge money and seller has cheated us.
Vikas

Vi
Jun 05, 2018

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