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The good, the bad, and the ugly - discover what customers are saying about Dunster House Ltd

Welcome to our customer reviews and complaints page for Dunster House Ltd. We understand that making informed decisions about where to invest your time and money can be challenging, which is why we've created this platform for our community to share their honest feedback about their experiences with Dunster House Ltd.

On this page, you'll find a comprehensive collection of reviews and complaints from real customers who have used Dunster House Ltd's products or services. Our reviews are authentic and unbiased, providing you with a complete picture of the company, its products or services, and their customer service.

Whether you're considering doing business with Dunster House Ltd, or you've already had an experience with them, our community's reviews and complaints will give you a valuable perspective on what to expect. Our goal is to help you make informed decisions about where to invest your time and money, and we hope that our platform will be a valuable resource for you.

Please feel free to browse our reviews and complaints and share your own experience with Dunster House Ltd. Your feedback is an important part of our community and will help others make informed decisions.

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11:49 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dunster House Ltd Patio Door fails to work properly

They require you to check the product before installation. For patio doors, this can only be partially done as you cannot reproduce the final installation without glass and beading being fitted. I had a window as part of the same delivery - in that case the beading was prefitted and so proven that it fitted - the glass was also relatively small in size, so this was sufficient to confirm installation should be ok, which it was. As there were only 3 sentences on their universal instruction sheet which referred to patio doors, you had to foresee the next several steps in installation as the beading cannot be removed after installation. One of these steps involved removing the door from the track and I knew how to do this only because I had previously installed a Wickes patio door (with 8-page instruction booklet!). I found on re-installing the door the weight of the glass prevented the door being 'jacked up' to the original height before the adjusters reached their limit! The door stile on the lock side is bowed, preventing locking when I only used the minimal packing to stop it sliding down. The other stile of the door fouls the central pillar. I pointed out that their website states a 70mm profile and I had been supplied with 50mm, possibly causing the fouling as the beading required 3 people to force it in, maybe because it was designed for 70mm! As customer service there is confrontational only and unapologetic when they had supplied 70mm packers for my 50mm profile (does this not confirm WHY I have the fouling problem?) I send a Recorded Delivery to their chairman Christopher Murphy, but this was replied to by Mark Childs, Senior CS Manager and did not reply to any of my practical points. As I have been left with a non-functional and insecure installation, I obviously cannot just forget the matter and of course it is not difficult to spread the word on the Net these days through Facebook and sites like this and of course I shall lodge a complaint through Consumer Direct (Office of Fair Trading). I notice they already have an OFT judgement against them for Unfair Terms in their windows and doors contract in 2004!

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8:24 pm EDT

Dunster House Ltd Fraud

I have ordered two double glazed windows. Doors will not open.
When I tried to complain, my measurements got the blame !

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Pdq24
, GB
Nov 05, 2016 4:26 am EDT

Dunster House customer service dept are simply ignoring my requests for them to send me installation instructions for a log cabin. They delivered the product over a week ago, but had lost the instruction booklet en-route and despite numerous attempts to contact them, they are just ignoring us.
Beware of this bunch of cowboys.

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D
Dalziel
, GB
Oct 01, 2011 11:59 am EDT

My Patio Door from Dunster House does not work and they have ignored my complaint - even to their chairman. Their custemenr service is not worthy of the name as whether or not the problem was in any way my fault, they have washed their hands of the issue, saying "We sell hundreds of PVCu window and door products each year without any issue" - that is a lie: just look on the web!
They require you to check the product before installation. For patio doors, this can only be partially done as you cannot reproduce the final installation without glass and beading being fitted. I had a window as part of the same delivery - in that case the beading was prefitted and so proven that it fitted - the glass was also relatively small in size, so this was sufficient to confirm installation should be ok, which it was. As there were only 3 sentences on their universal instruction sheet which referred to patio doors, you had to foresee the next several steps in installation as the beading cannot be removed after installation. One of these steps involved removing the door from the track and I knew how to do this only because I had previously installed a Wickes patio door (with 8-page instruction booklet!). I found on re-installing the door the weight of the glass prevented the door being 'jacked up' to the original height before the adjusters reached their limit! The door stile on the lock side is bowed, preventing locking when I only used the minimal packing to stop it sliding down. The other stile of the door fouls the central pillar. I pointed out that their website states a 70mm profile and I had been supplied with 50mm, possibly causing the fouling as the beading required 3 people to force it in, maybe because it was designed for 70mm! As customer service they are confrontational only and unapologetic when they had supplied 70mm packers for my 50mm profile (does this not confirm WHY I have the fouling problem?) I sent a Recorded Delivery to their chairman Christopher Murphy, but this was replied to by Mark Childs, Senior CS Manager and did not reply to any of my practical points. As I have been left with a non-functional and insecure installation, I obviously cannot just forget the matter and of course it is not difficult to spread the word on the Net these days through Facebook and sites like this and of course I shall lodge a complaint through Consumer Direct (Office of Fair Trading). I notice Dunster House already have an OFT judgement against them for Unfair Terms in their windows and doors contract in 2004!

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W
2:37 pm EDT

Dunster House Ltd Poor customer service

Recently ordered a summerhouse from Dunster House but when I ordered I checked availability and was told the maximum time would be 2-4 weeks but because the one I wanted was in stock it would be 2-3 weeks. Next day I received a call from them stating the roofing felt wasn't part of the price so I would need to add that to the order for another £160 and despatch would be in touch in a few days for delivery date. I heard nothing from them for 2x weeks and so we phoned them. They then said that they were waiting for a spare part (they are a manufacturer of summerhouses what spare part could be missing) and it was going to take another 3x weeks and then further 2x weeks for delivery. I have phoned them and complained about 3x times since and getting no-where except keep getting put on hold till somebody else speaks to me. The earliest date they are prepared to deliver is 6x weeks from my initial order (after negotiation) and they refuse to offer any compensation. It wouldn't be as bad but it is a very much take it or leave it attitude and if I hadn't phoned them I doubt they would have phoned me. I am now almost 4x weeks from my order and another couple to push before it gets delivered -if it gets delivered. If I could go elsewhere I would but have been told I will need to pay them admin and credit card costs to cancel. Crap service after seeming so promising.

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