Dunkin Donuts — rudeness, towards customer
September 26, 2017 I enter the store. I requested to use the bathroom before before submitting my order. Before I had a chance to finished my sentence the assistant manager yells out that it was for customers only. I didn't have an issue with the policy, but it's delivery.
I was so appalled, that I initially walked out. Once I returned back to the store, I told him that he was crude and rude about the delivery of the store policy. He became defensive and in a threatening manner told me that I should either buy something, get out, or he will call the police. I told him to go ahead and call them, as I felt I did nothing wrong. Once the police arrived, I told them that my issue was simply that the shift manager was rude in the delivery of the policy. The heard my side, and his side, and establish that there really wasn't a threatening situation, and left informing me that regardless on how I felt, the policy was that I can only use such facilities after buying something, otherwise, I would just have to leave. I decided to go ahead and purchase my original order, but due to the manager's continued bad character, I end up canceling the order. So of course, the shift manager issues the threat of calling the police again, as if they don't have anything better to do. So, I choose to leave.
Keeping the refund receipt, I decide to call them to find out how I can issue a complaint against such individual. Because the phone number is from the store, once they notice who I was, they decide to disconnect it and not deal with me. I call several times, at different times, and they kept hanging up. Eventually, I speak to a threatening individual claiming to be the police. This individual stops me from speaking and issues a threat to stop calling, as it is harassment, perhaps because I am issuing threats. He indicates that if I call one more time, he would trace me and come to arrest me. I told him, that I never issue threat, that all I wanted was instructions to issue a complaint, and that was all. He gives me a 1-800 number, and I told him that it was all I wanted, and that I will not call again. He proceeded to tell me that I am making too big of a deal about such a little thing.
And yes, perhaps I have. However, sometimes you have to take a stand and set an example. A little courtesy would had evaded the entire issue. Usually things like this start because of small ridiculous thing that could had being avoided.
If I wanted to complain about service, for any reason, I should had just being provided with such information. The Police had better things to do than attend to a business who could avoid such calls by just providing a little courtesy to customers and potential customers.
While others will take their business somewhere else, I chose to state it here.
Thank you for your time.
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