Dunkin' Donuts
reviews and complaints

Every time I visit the Smyrna Dunkin Donuts or Baskin Robbins, no matter what time of day, i feel like I am in the middle of a school playground at recess. Rarely do I see a manager or authoritative figure present, the music is always set to play hard core rap and is inappropriately loud. i keep giving both stores chance after chance hoping things will improve-even after i spoke to a manager- blonde hair and a slim build. (no nametag, incoherent speech, said name was billy or bill. couldnt wait to get rid of me) nothing has changed. if anything, it has gotten worse. colleagues, friends and family of mine have given up on both establishments and now take their business elsewhere. there is no hierarchy or chain of command on either side. lots of profanity and cell phone use. elderly woman came into baskin robbins when i was there one night before closing; she was COMPLETELY ignored by young girls text messaging on their phones and i heard, loud and clear, 1 or 2 employees complain about the "###ed people that come in right before we close". the elderly woman heard this and walked out with a disheartened look on her face. 2 female employees that i believe arrived for work around 10:00pm, were the only staff members i had ever encountered there to express genuine concern and helpful solutions to my complaints- and managed to not speak negatively about any other employees. they were professional, pleasant, personable...now, i've made it a habit to bring my patronage to dunkin donuts ONLY after the interior part is closed. i know i can expect consistent, speedy and all around exceptional service from the bakers, which is unfortunate, because every experience should be consistent and at least satisfactory. i have had to adjust my daily schedule around my late night visits...which i look forward to 4 times a week. i only wish i could feel that way ANY time of day, regardless of which employees are working.

Upper management and packaging/shipping warehouses trying to keep e. Coli contamination quiet, stating to customers they are "temporarily out of stock" of dunkaccino, white chocolate, and hot chocolate. Statewide news broadcast in late june, 2009, did a story about aforementioned beverages being contaminated w e. Coli and/or salmonella due to negligent, careless packaging and shipping from northeast hub. Products were left in the machine long before and after contamination news broke to public. Employees were instructed to lie to customers if they inquired about this issue by telling them "those products never left the truck" and "no trace of said contaminated product was anywhere in the store"... When in reality, the hot chocolate machine was stocked up with the contaminated powder, only 4 feet away from the inquiring customer.

Basically i've tried every dunkin donuts in chelsea and they always either get my order wrong or coffee taste like sweet water with milk. Yuck! The dd at bellingham square was winning my favor in regards to taste (Even though I always have to make sure they serve my coffee correctly) until recently that their coffee has been tasting watery as well. Its either watery or taste re-heated. Once in a while I am served fresh coffee which taste soo good, rich coffe with just enough milk yummy. Anyway I don't understand why the coffee doesn't taste the same every time. Don't they have a measuring spoon or cup where they can never go wrong with how much coffee to put in their coffee maker? I am really considering trying other places like honey dew's but the problem is that there isn't any close by. Meanwhile in tiny tiny little chelsea there's about 6 dd's and they all stink. = (I'm not a happy camper! I was trying to send a complaint directly to dd website, but I couldn't find where, I just want them to know this so that they can so something about it and everyone can enjoy a well made coffee, not a cup of water with milk and a hint of coffee coloring.

Danesh, the manager of Dunkin' Donuts' hired most of the employees who come from his native land gujrat, india, he always talking with them in gujrati language that is really disturbing for the other employees and for the guest. He always favor those employees, for example: he make their schedule 8 hour a day, but on monday one of them work only 5 hour but she is paid for 8 hour. The manager and the other employees talking and laughing in front of the guest and make fun of the other employees. The manager never let one of his gujrati employee to do the side job and to make the sandwiches. So, its very hard to work with them for the employees.

The coffee tastes weak and like it is made w/dirty water. I work in a large company and quite a few people here have said it is disgusting and will not go there again. I called and told the manager the coffee was not good. We won't be going there anymore. It is gross! Don't know if a new manager or owner, but a few weeks ago there was never an issue w/their coffee. It used to be great.

No matter when you go to the DD in Altoona on Plank Road, they are out of what ever it is you order. For instance, tonight we went through drive through and no matter what we ordered, they were either out or only had one or two left. This was out of a dozen donuts that we were ordering. I finally, exasperated, asked them if they still made their products fresh. The girl got snippy and snapped "he's ready to begin making some now!" Well, "he" was no where NEAR ready, as we could see "him" through the window, and "he" was flirting with the only customers in the store, greasy looking hair in his face, not even in a net!
We spent over $20.00 on some of the STALEST and nastiest donuts we have ever tasted, and intend to report this store to the health department first thing in the morning.
I don't remember ever tasting fresh donuts out of this store!

I purchase a muffin and iced coffee every morning at the same Dunkin Donuts located on Long Pond Road in Plymouth, MA. On two different occasions my muffin has been under cooked. I asked the girl to make sure my muffin was cooked this morning before she gave it to me and all I received was attitude. Then when I got to the window to pay they over charged me by .21 cents. When I told her that every morning I pay $3.24 she told me I was wrong and the price is the price. Nice customer service! In this economy I would want my employees to be nice to every customer and make sure that the food I prepare for them is cooked! What a way to start out a morning.

On Saturday May 16/2009 I ordered two breakfast sandwich. Sausage, egg, cheese on a bagel. She replied differently saying “bacon … something” I asked to tell what order she was making, she replied “you talk and I will tell you are right Ok?” and was wrong of course. Ok trying to be patient with them, she makes other sandwiches. I was about to pay, and I reach there tips cup for a pennies to help her change, (I always tip them) she starting yelling that was her money, I explain I just going to help on change I will put back plus my tip, she still screaming and grab the tip cup and hold on it. I keep calm got my change, and told her she was rude to me, Oh my GOD! She was so rude that I wondered if I had accidentally offended her (though I am not sure what I did!)
She starting yelling call me names in her language, saying I was RUDE one, and that was HER MONEY, I was STUPID … and I don’t know what else, the other lady (who was preparing my order) asked her what’s going on, I don’t know what she reply’ cause was in their language, this lady came to me throw my bag on the counter (the order wasn’t the right one, and without ketchup, salt, pepper and napkins) and she yell to me “NEVER COME BACK TO MY STORE…blah (in their language) … I was in shock,
I walk to Shop Rite Customer Service to make my complain, but they say nothing they could do about it.
I left and I was thinking with myself “what’s going on with people?
US is open for so many immigrants to live in harmony in an auspicious Land, we gave them business and a dignify life here, and they act like that?
Without sounding racist; they are so mistrusting of every other race, and hiding behind the "no speak English" theme; I wonder why people from India so rude (the ones that I have come across here)? They
have no regard for personal space and will stand touching you, they also bump into you without a word of apology.
Maybe they have low self esteem, and they freeze up and make small situations awkward? Very, very sad. I always admired Gandhi for his sweetness and philosophy, but some of his people, what a shame!

The manager (danesh) of dunkin' donuts' located on 245-01, bellerose, ny 11426, hired some of the employees who come from his native land gujrat, india. During the shift, they always talking in their native language that really disturbing for the other employees and the guest. The manager also favor those gujrati employees, for example: he make scheduale 8 hour a day for one of them on the schedule sheet but she always leave after 5 hour of her shift. The manager never let those gujrati employees make the sandwich, they just stay on the registrar, they never do the side job because of that the other employees who are not from gujrat have to make the sandwich for all of the day, she or he has to do all of the side jobs. The manager and his gujrati employees talking in their language and laughing in front of the guest. The manager danesh tell his gujrati employee to talk to the other employees about their schedule. So, the employees who are not from gujrat, india, having a very hard time working with them.

I’m inquiring about an incident at Dunkin Donuts on February 17, 2009 at 250 Broadway, NYC location. I had a Dunkins Donuts coupon for a “FREE medium Dunkaccino”. When I handed the coupon to the cashier, he said, I had to make a purchase in order to use coupon. I told him that coupon indicates “no purchase necessary”. He replied “this is our store rule”. I just left the store without saying another word to avoid any further conflict. The coupon doesn’t say “store policy rules vary by location”.

I am very disappointed about this issue for the simple reason that on the coupon it clearly states no purchase necessary only. I don’t see why I should be given a hard time for a free drink per my coupon. You should have some type of announcement placed against the wall for customers to view regarding store or coupon policy’s perhaps that would be helpful.

I was a customer who bought a breakfast combo at Dunkin Donuts at 8th Ave between 23 and 24th Street in front of NYSportsClub. I was about to use the restroom but the restroom is locked. The guy in front of me thought that someone is inside. So I asked the cashier if the restroom is available. The guy from the cashier even asked me if I bought something already which somehow makes me feel a little bit insulted. Although I said "Yes, and you haven't even give me any receipt on what I bought..." So the guy asks the key to his manager and the manager is about to open the restroom when he asked the guy whose waiting first before me if he is a customer and bought something already. The guy was pissed off and said "I'm about to buy something if you let me use the bathroom first and wash my hands..." The manager said "you can't use the restroom unless you buy something first..." Is this justifiable for a fastfood that is so busy and yet force someone to buy something first before using the restroom? The restroom doesn't even have a note saying "Restrooms are for customers only!" Or I haven't seen any policy written in the store that if you are about to use the restroom, you should buy something first. Which is more important, worry the customers who'se about to buy something in the store or worry about someone who would like to use the restroom if he or she bought something already? There are only 2 staffs and one manager on that store and people are waiting in line to buy something yet, the manager is wasting his time to force the guy to buy something first before using the restroom. So, if you want to use the restroom very badly and the line is very long before you can buy something does the manager's polciy is justifiable for a patron of this food chain?

I went to the drive thru and ordered for large coffee with 4 splendas and 4 creamers on the side and the old (FAT- sorry for the description - she wont give me her name)lady gave me Ice coffee. ANd i told her i didnt order for Ice coffee. SHe told me in an insulting manner that I need to know how to say the order..It was too insulting enough that I need to talk back and say, she needs to listen to the order carefully. SHe talked back again and tried to say insulting words and I asked her name kindly so i can complain to the manager but she shut the window and shove me away. THAT IS VERY VERY RUDE. Anyway, that is probably the main reason why she stays in that position and would most possibly stay in that position, that is, to take orders, FOR THE REST OF YOUR LIFE..unless you change your attitude.