Dunkin' Donuts
reviews and complaints

Three days in a row now I've had a simple order. I go to the Dunkin Donuts in East Hartford, CT. First off, you can't hear the other person asking about your order, but when they repeat what I ordered back to them it's perfect, so I know they can hear me. I order the same thing every morning, a sausage egg and cheese wake-up wrap and a large ice carmel mocha, cream no sugar. The first morning they forgot my wrap and put an insane amount of sugar in my coffee. The second morning she couldn't hear me and was giving me alot of attitude. They gave me a cold wake-up wrap and sugar again in my coffee and no mocha. The third morning was the final straw, I brought my boyfriend along so he could witness this. Today we just ordered the ice carmel mocha, his had cream and sugar and mine just had cream. We got them back, no mocha for either of them and mine still had sugar! Where do they get these people? I'm sick of getting my order wrong, and like I said, when they read my order back to me it's perfect. Whenever I go to starbucks they never once have gotten my order wrong. So I guess that's the solution, I'll pay the extra dollar so my order won't be screwed up.

Unsafe, unhealthy cleaning habits. THe manager swept the store with a broom..while customers were eating. Instead of using a mop. Dust and debris could be seen floating into the air. He did not wash his hands after sweeping. And customer unknowingly came in to order coffee. He did not wear the gloves. THen he(manager) instructed the employees in a foreign tongue to empty the trash. THey complied and emptied the trash on top of another trash bin behind the counter in front of the open food.

THe workers were illegal. and did not speak any english to customers or each other.

The people at this dunkin donuts location are both rude and inconsiderate to their customers. It is obvious that these people have miserable lives and are unhappy... But to have the audacity to yell and berate their customers... I will never go back there or to another dd again. I find that at these locations you come across these people who like to outwardly reflect their own anger upon others. It is these people that are both unhappy and naturally volitale.in addition, the antisemitic remarks were something that I did not appreciate.

Well visiting I heard one of the workers telling the other workers about his bad relationship with his ex-girlfriend running her down and he also told some of the customers about his problems and asked them if they see her and her baby to let him know as he wants the baby. And also how he had sex with a 14 year old before this one and he said at least he could shut up the 14 year old with threats but not this one. I feel this type of conversation shouldn't be allowed in the work place and getting his co-workers involved is wrong. Antoher time that I was in there he was talking to I believe was his girlfriend how he was involved in a home invasion and all of his co-workers covered for him. So he onlly got detained for two hours. I'm refusing to go to that Dunkin Donuts

This is the 2nd time that the coffee lid to the coffee I purchased from Dunkin Donuts has come off; not with standing the sheer inconvenience of spilling coffee all over my person and the dayum floor and in my dayum car I paid for this maneur. I can't wait for a Starbucks to open in this area. You may pay more but at least the dayum cup stays on the coffee and I can enjoy the overhyped freaking coffee I purchased!

Today was one of those rare occasions when I was hungry and had passed by my neighborhood dd. I knew there was a dd close to my work site so, I decided to take care of my hunger pangs. I went to the dd located at the intersection of washington lane and ridge avenue in philly. The dd shared space with a convenience store. I stood back from the line while surveying the menu. Once I had narrowed my choices, I walked to the counter and proceeded to order. I had to repeat my order three times before we had clarity. I selected a vegetable egg white omelet on a plain bagel and a cup of black coffee. I stepped back and awaited my order. I noticed that the 'food prep person' was having difficulty deciphering orders and was making several mistakes. The cashier and the other attendant thought this hilarious and spent most of their time communicating between each other, trying to direct the party behind the counter, and rushing customers to make selections. While the food prep guy was trying to figure out who was to get what. I noticed in this melee my lonely egg white exiting the conveyor belt and laying lifeless on a tin sheet then a few seconds later the bagel appears from the toaster oven. Both items sat there for several minutes while the 'food prep guy' engaged in some sort of comedy of errors that totally entertained the other help. Just as I was about to request them to assemble my breakfast meal or I would need to leave. A customer behind me taps the shoulder of a gentlemen ahead of me to the left. He turns to see who had interrupted him, simultaneously, I was handed my order. The lady voiced to the other customer, ' I wanted to warn you there is a bug getting ready to climb up your pant leg'. He stomps his foot, and out from under the cuff of his pant emerged a huge roach. I am frozen in disgust and then I see the insect stroll across the floor. For the scientist, it was an anthropod hemiptera or giant water bug while fixated on the bug dining on tidbits that were on the floor... Another patron stepped out of line and on the bug which echoed that distinct 'pop' when smashed. Disgusted by the event, I said ' you need to exterminate this is a health hazard'. I received not response, just a fixed gaze as if I had moved my mouth and refrained from uttering a sound. There was no apology to the customers in line or any attempt to remove evidence of the dead carcass. I left totally disgusted and went to work... I pulled out my sandwich and I could not eat it. The specks in the omelet were reminiscent of something nastyand reminded me of what I think is roach residue! So I rationalized that the dd is more designed for making coffee. Well was I shocked when I took a sip of the brew and it was burnt... So today dd got free money from me and a complaint logged! I will not patronize dd again, this is my second complaint is less than 30 days. I am done and if you know like I know, you should be to or at least consider it! So when travelling through philly and if you happen to visit the dd at the location I listed dont but if you do inspect your food closely! Not only were the employees not customer friendly, they were impersonal, rude and had a total disregard for sound business practice and customer satisfaction.

A employee named Monira shouts all the time and does not know a single word of English. She is always yelling in a language unknown to me. Whenever I step into the store she is always shouting in front of the customers and employee's. She has no manners towards customers as well, and I see her stealing tips sometimes -- or that's what I believe she is doing. She always speaks her language with a customer and she refuses to cooperate; causing the customer to complain but she show's no improvement. The store is an utter mess and the boss does not know how to handle the store, especially Monira. I saw the boss see her misbehave but he doesn't do a thing about it.

Today is 5/28/2011 it was asdvertised that any size ice tea for $.99 plus tax. So I go insider dunkin donuts at 132 nassua st. Manhatten. Asked if he ice tea was on sale today? Mr r?. Kanika say yes so I ordered 3 large thinking it woud be the sale price plus tax, $3|.00 plus tax but after I paud with my credit card it came to total $8;.46 and that the asale started tomorrow.. So I took my tea an left cuz I was left because I was late for work'. Then I got my cell phone and took picture of the poster in the window in the window and at the bottom it said poat 5/30/2011 but it was up on 5/28/2011 so I should have been charged the sale price and not the full price!. I want compensated for this transaction?. I paid with a credit card but don't have to theime to go back to the store and argue the issue with them ans the superevisor in charge.. if I don't get an aswerr back of what I can do you are gonna lose mt service and well as other security guards that I work with. Therre is another dunkin donuts a little father away but they have not done this to anyone that I have heard. I don't like to be taken to the cleaners or over charged when I asked if they was on sale today before I ordered 3 large ice tea and paid $8.46. Pleaselet me know before I decide to contant the better business bureau for this false advertising. But once you personnel saw me take a picture of the poster it tas removed and taken down so now one else would complain. What are my options? Did I need to repost this store to the better business bureau or how ow what is gonna happen to make this wrong doing better?

The manager at Dunkin Donuts in Pocomoke City, Maryland asks like she do not know how to talk to her employees. I was in line trying to order an donuts and she was all down her employee throat for not being on front line to take orders when previous customers had complain to the young lady that the men's bathroom toilet was clogged up.I find this very unacceptable no employee deserves to be talked to that way. I will Never come back to Dunkin Donuts in Pocomoke again.

I went through the drive thru and placed an order consisting of several breakfast sandwiches and an everything bagel with cream cheese. I was told they were out of the everything bagels and had to choose another variety. The girl repeated the entire order back and had me drive up. I paid for the food and received the order. Before completely leaving the parking lot, I had my daughter check the bag to make sure everything was there. It wasn't. I had to pull back around, get out and wait in line inside. When I got to the cashier I informed her of the forgotten sandwich, and that my order was repeated back in its entirety. She yelled back to the staff to make my missing sandwich and told me to step aside to wait. As I was waiting the drive thru window girl then came over to inform me that in fact I had not paid for that sandwich. She never rang it up to begin with. (I was never given a receipt). I then had to get back in line again in order to pay for the missing sandwich. It was when I got to the cashier I noticed that there was, indeed, one everything bagel sitting in the tray. I asked her why I was told they were out when clearly there was one still sitting there. I only got a shrug in return.

I was finally handed the sandwich I ordered - which was not even made correctly.

The entire visit took over 25 minutes. Meanwhile the remainder of my order that was in the car with my daughter was cold by the time we got back home.

Very unsatisfactory visit. I usually never go to this location. The service is usually always bad. I was hoping it had improved. I was wrong. I will never visit this location again. I will drive a bit further and head up to the watertown location where the service is usually wonderful and the orders are mostly correct.

I had walked into the dunkin donuts in Wheaton Maryland and as soon as I entered a man started harassing me. I walked to the counter to place the order but also to ask that the man behind the counter to call the cops because the customer was being offensive and vulgar with his both violent and sexual harrassment. I am pregnant and engaged and was bring cursed at and being called vulgar names so when the management didn't do anything about the man, I tried to get away from him but he followed me throughout the store and when I left for my car he tres to sexually touch me which I was already calling the police with my cell. He walked away when I started talking to the police officer but it wouldn't have had to get to that point of me almost become sexually assaulted if the employee had just called the cops to begin with. When my fiancé called the store to ask what happened they denied that there was anyone pregnant in there store all day. Please do something about the disrespectful employees at this store, tell them that if someone is being harassed to step in and not be rude to the customer who is the victim.

I stopped at D&D in Bridgeport, CT on my way to a job, and all I wanted was

a bagel and some water...I got a lot more than that! I have been a long time customer of D&D, love their coffee but I think I will never go into another D&D again! I was threatened by an employee, who told me she was going to PUNCH me in the face and call me a ###, because I was not ready when she wanted me to be. I just walked up to the coutner to place my order, when I thought I should make sure I had cash on my before making my order. So, I asked her to give me a minute...she coped and attitude and walked away.
I waited patiently at the counter until she returned, only to be ignored by her, so I place my order and she pretended not to hear me, although she was standing right in front of me, she finally looked and said-What? What did you say you wanted? This made me very upset, so I looked at her and asked, "you didn't hear me"? and she said "no, I wasn't paying attention to you! Because I asked you before if you was ready and you weren't, so".
I told her that she should have been paying attention to her customer, since she is customer service and all, I mean excuse me for making her do her job! Imagine that-actually doing what you get paid to do. Who would have thought.
She then turned to the assistant manager and said "come and take care of this ###, before I go out from behind the counter and punch her in the face"
I could not believe it! In all of the years and all of the Dunkin and Donuts I have visited, I may have come across a few employees with attitudes, but never been threatened by one. I will be writing a letter the owner of that Dunkin and Donuts, Corporate and the better of business bureau.

I've been employed at Dunkin Donuts since October of 2010, and I am sorry to say that my time here has been horrible. First being, the General Managers of the store I work for, clearly have no idea what they are doing. I have had 4 seperate managers since I have been employed, all who have which lacked the proper training needed to run the 3 seperate locations I have worked at. My store frequently runs out of product, yet when the manager does her DCP order she does not order enough, and refuses to borrow fromk another store. My store had frequent complaints about our lack of product and our customer service when telling them we are currently out, in which my boss blames me for because I am the youngest. Is this proper working nature? Another thing is that my boss is frequently taking away the tips I make on the days that I work there due to me being late by 10 minutes, after I call to inform of me being late.. But does not do so for other employees who do the same. Is this fair? I must know, needless to say as of Sunday I am putting in my two weeks notice and lokoing for another job, I highly suggest that teenagers do NOT start working at Dunkin Donuts for their first job, it is EXTREMLY stressful and so not worth the time.

I stopped at Dunkin Donuts in Westborough (near TJ Maxx and Job Lot) this morning and got a medium regular coffee and a blueberry muffin. The service here is usually great but today but today I have a bad experience. The coffee tasted different than before and I have developed a bad stomach pain. The lady that served me said that the person opening the shop hadn't show up. i don't like to complain and I was going to just forget the incident until I developed this stomach pain. I feel that I must at least inform you and maybe prevent some other customers from getting sick. I poured coffee out before I got the stomach pain but I went back and got the empty cup and it's here at my desk as evidence. I would appreciate your response and your attention to this matter. It's probably a one-time incident that, hopefully will never occur again. I will be very cautious if and when I visit this location again.

The dunkin dounuts on s.wodland blvd and the one on 92 in deland fl. are always running out of products either carmel, large cups straws, whip cream hot cocoa. I have called and talked to mrs gomeza and her reply is, its a new system they are ordering from and they will get it by next week. well the next week came and again out of products. i would think you would want to build your sales, not send them away. i feel she is just coming up with excuses to pees me. a very pissed off concerned customer

I received a flyer in the mail offering special prices on a number of items with a coupon. I usually buy a 24 oz coffee and a bagel with cream cheese. The usual charge is $4.00. Today I went in with a coupon for $1.49 for the coffee. They charged me $2.19 for the coffee and took off $.76 for the coupon. When the added the regular price of the bagel($2.29) the total came to $3.72 plus tax of $.18 or $3.90. So the $.76 value of the coupon was negated by taking away the combo price.
This is unacceptable. I feel cheated !. I threw away the rest of the coupons and will seriously consider no longer patronizing DD.
Your promotion is a rip-off. you should be ashamed of yourselves.!