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Dunkin Donuts / store coupon was not accepted

United States Review updated:
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Dunkin Donuts
I’m inquiring about an incident at Dunkin Donuts on February 17, 2009 at 250 Broadway, NYC location. I had a Dunkins Donuts coupon for a “FREE medium Dunkaccino”. When I handed the coupon to the cashier, he said, I had to make a purchase in order to use coupon. I told him that coupon indicates “no purchase necessary”. He replied “this is our store rule”. I just left the store without saying another word to avoid any further conflict. The coupon doesn’t say “store policy rules vary by location”.

I am very disappointed about this issue for the simple reason that on the coupon it clearly states no purchase necessary only. I don’t see why I should be given a hard time for a free drink per my coupon. You should have some type of announcement placed against the wall for customers to view regarding store or coupon policy’s perhaps that would be helpful.


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A  27th of Sep, 2009 by 
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What a**holes!!!

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Dunkin' Brands Logo Dunkin' Brands
Customer Service
130 Royal Street
United States - 02021
+1 800 447 0013
+1 781 737 6132
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