Dunkin' Donuts
reviews and complaints

On Saturday May 16/2009 I ordered two breakfast sandwich. Sausage, egg, cheese on a bagel. She replied differently saying “bacon … something” I asked to tell what order she was making, she replied “you talk and I will tell you are right Ok?” and was wrong of course. Ok trying to be patient with them, she makes other sandwiches. I was about to pay, and I reach there tips cup for a pennies to help her change, (I always tip them) she starting yelling that was her money, I explain I just going to help on change I will put back plus my tip, she still screaming and grab the tip cup and hold on it. I keep calm got my change, and told her she was rude to me, Oh my GOD! She was so rude that I wondered if I had accidentally offended her (though I am not sure what I did!)
She starting yelling call me names in her language, saying I was RUDE one, and that was HER MONEY, I was STUPID … and I don’t know what else, the other lady (who was preparing my order) asked her what’s going on, I don’t know what she reply’ cause was in their language, this lady came to me throw my bag on the counter (the order wasn’t the right one, and without ketchup, salt, pepper and napkins) and she yell to me “NEVER COME BACK TO MY STORE…blah (in their language) … I was in shock,
I walk to Shop Rite Customer Service to make my complain, but they say nothing they could do about it.
I left and I was thinking with myself “what’s going on with people?
US is open for so many immigrants to live in harmony in an auspicious Land, we gave them business and a dignify life here, and they act like that?
Without sounding racist; they are so mistrusting of every other race, and hiding behind the "no speak English" theme; I wonder why people from India so rude (the ones that I have come across here)? They
have no regard for personal space and will stand touching you, they also bump into you without a word of apology.
Maybe they have low self esteem, and they freeze up and make small situations awkward? Very, very sad. I always admired Gandhi for his sweetness and philosophy, but some of his people, what a shame!

new employee hired 2nd week of april 2009. hired for a 40 hour position is currently only working 2 part time days a week. when manager diane approached about this matter was told that they have a lot of new employees on orientation and would recieve more hours in the near future, which never happened as yet, now may 1 2009. also have been treated with no respect, picked on and also has to listen to rude comments of a sexual and drug nature. also requested a copy of work schedule signhed by the manager who said that there was no copy machine and that she could not do this. called in to be sure of work schedule was told for that week the two 3 hour shifts, then was called on a sunday which was not told to me as a day i was suppose to work and was told that i did not come in for the shift i saw the schedule at a later date and my name was written in after the schedule was posted.i was written up for not coming in on that sunday.i would appreciate some sort of action as soon as possible. my e-mail is as follows should you have any questions [protected]@yahoo.com
thank you in advance for your time in this matter

The manager (danesh) of dunkin' donuts' located on 245-01, bellerose, ny 11426, hired some of the employees who come from his native land gujrat, india. During the shift, they always talking in their native language that really disturbing for the other employees and the guest. The manager also favor those gujrati employees, for example: he make scheduale 8 hour a day for one of them on the schedule sheet but she always leave after 5 hour of her shift. The manager never let those gujrati employees make the sandwich, they just stay on the registrar, they never do the side job because of that the other employees who are not from gujrat have to make the sandwich for all of the day, she or he has to do all of the side jobs. The manager and his gujrati employees talking in their language and laughing in front of the guest. The manager danesh tell his gujrati employee to talk to the other employees about their schedule. So, the employees who are not from gujrat, india, having a very hard time working with them.

My name is Noely Cordero. I was Working for the Chandan Subarna Corp. I feel like I was mistreated and discriminated by my duty manager Jayra Marmolejos. It was said by her that we (the employees) werent allow to speak spanish which is most of the eployees maiden language. I was told by the owner Chandan in a pevious meeting that we were allowed to go in to work a couple of minutes early to eat breakfast and she would tell me that I couldnt do that and if she found me there again 3 more times she would suspend me for a week. I dont think thats fair because we have the rights to eat something before we clock in for the day. She would always look for something I was doing wrong for her to scream and yell at me in front of my co-workers and customers. I am a person and I deserve to be treated as such. I will not stand here and let her mistreat people when we as workers have rights. I hope to be heard and I hope that there is justice.

I worked for dunkin donuts for a year and just got fired and when I worked there evey two weeks when pay day came up they would only tell some employees they had shortages in the reg and make you pay any where from $50.00 and up and if you did not pay they would not give you ur check I did in for almost a yr then my mgr said I owed money from dec and at this time it was the mid of jan and I refused they finaly fired me and a few days ago they called me in yesterday and tould me to pay and they will give me my check or they will give me my check and sign a complaint aganst me for robbery and ive never stole a thing from them so I left without my check and when to the police staion and told them they tould me to go to small claims I do have a claim going with the laber bored also. Ive also been told by some people that go in there asking for me that they are now saying I was fired for steeling money not only that I would close the store at night and was the only employee there during the week we closed at 10 and weekends 11 so I was scduled till one of them times and if we worked passed that time we would not get paid but I had to clean up so I would be there for a 1/2 hr afetr my sceduled time that I was not getting paid for I worked 5 to 6 days a week not only that I never got over time at one point I worked one month straight with no days off I finaly got fed up last month and got the laber boerd involved the are still looking in to everything iam not the first one this happen to but iam the only one who is speaking up about it they owe me money and I want itand I will fight them with all I got

I’m inquiring about an incident at Dunkin Donuts on February 17, 2009 at 250 Broadway, NYC location. I had a Dunkins Donuts coupon for a “FREE medium Dunkaccino”. When I handed the coupon to the cashier, he said, I had to make a purchase in order to use coupon. I told him that coupon indicates “no purchase necessary”. He replied “this is our store rule”. I just left the store without saying another word to avoid any further conflict. The coupon doesn’t say “store policy rules vary by location”.

I am very disappointed about this issue for the simple reason that on the coupon it clearly states no purchase necessary only. I don’t see why I should be given a hard time for a free drink per my coupon. You should have some type of announcement placed against the wall for customers to view regarding store or coupon policy’s perhaps that would be helpful.

I was a customer who bought a breakfast combo at Dunkin Donuts at 8th Ave between 23 and 24th Street in front of NYSportsClub. I was about to use the restroom but the restroom is locked. The guy in front of me thought that someone is inside. So I asked the cashier if the restroom is available. The guy from the cashier even asked me if I bought something already which somehow makes me feel a little bit insulted. Although I said "Yes, and you haven't even give me any receipt on what I bought..." So the guy asks the key to his manager and the manager is about to open the restroom when he asked the guy whose waiting first before me if he is a customer and bought something already. The guy was pissed off and said "I'm about to buy something if you let me use the bathroom first and wash my hands..." The manager said "you can't use the restroom unless you buy something first..." Is this justifiable for a fastfood that is so busy and yet force someone to buy something first before using the restroom? The restroom doesn't even have a note saying "Restrooms are for customers only!" Or I haven't seen any policy written in the store that if you are about to use the restroom, you should buy something first. Which is more important, worry the customers who'se about to buy something in the store or worry about someone who would like to use the restroom if he or she bought something already? There are only 2 staffs and one manager on that store and people are waiting in line to buy something yet, the manager is wasting his time to force the guy to buy something first before using the restroom. So, if you want to use the restroom very badly and the line is very long before you can buy something does the manager's polciy is justifiable for a patron of this food chain?

I am still a employee of dunkin donuts... I have been working for them around 6months, and when it comes to customer service, I know I am a great person to receive that morning coffee from. Since I have been at this location I have brought sales up 21%, I know that I did this because I was awarded employee of the month for my achievement.

Now let me start with the cockroaches, I work for the people... I am a servant of the public, and cockroaches are not what people want with there donuts... Every time I bring it to the attention of my manager he says he will take care of it... Mind the fact that when I started working for them the store next to us (Same building) was shut down for roaches and no hot water... So what is wrong with this picture... So about three weeks ago I started work at 7 am, when I arrived the store was flooded, water was flushing threw the store from the sewers, I could not wash my hands, I could not sanitize any of the coffee pots or counters, I was unable to even use the bathroom, when I called my boss at home he said he was coming in to shut the store down until the plumber was able to come, yes the manager came, and all he did was mop the floor, he would not allow me to shut the store down... When I tried to contact the general manager, he ignored me, and there was never a response. Now how is a store suppose to provide quality service when they can not even meet basic standards... Now I love what I do but I can not work in this environment...

By me writing this I hope people realize what they are buying, and who they are buying from!

There are many more incidents that I will be taking to the right people... Just be aware of who you are buying from you might just get something you did not bargain for!

I went to the drive thru and ordered for large coffee with 4 splendas and 4 creamers on the side and the old (FAT- sorry for the description - she wont give me her name)lady gave me Ice coffee. ANd i told her i didnt order for Ice coffee. SHe told me in an insulting manner that I need to know how to say the order..It was too insulting enough that I need to talk back and say, she needs to listen to the order carefully. SHe talked back again and tried to say insulting words and I asked her name kindly so i can complain to the manager but she shut the window and shove me away. THAT IS VERY VERY RUDE. Anyway, that is probably the main reason why she stays in that position and would most possibly stay in that position, that is, to take orders, FOR THE REST OF YOUR LIFE..unless you change your attitude.

I was visiting my local DD for my morning coffee and a very young pregnent girl/lady came from outback. This girl was not only not in a unifrom she was wearing a black shirt that was very small for a person that was as far along as she was. Her hair was pulled back but looked as if she had not washed her hair/body for weeks. Maybe if it had been brushed it would not had looked so bad. I was under the impression that people had to be clean and in the right work clothes to be behind the counter. If for no other reason she girl should have a shirt that atleast fits her.

I purcased a bagel with cream cheese this morning with a large coffee and the woman who makes the coffee was using her arm and hands to wipe the snots that were dripping from her nose. Obviously she was sick.

Omg I was so grossed out I threw out my coffee and food and I will nver go back again.

The supervisor was standing right next to her as well.

I also think that all the dunkin donuts stores on route 99 in wethersfield are diluting there coffee. It just doesnt taste the same anymore. This was the d&d across from mcdonalds.

I just read a complaint about the dunkin' donuts in smithfield ri and I have had the same exact experience at the dd on rte 146. I order the flatbread combo for $3.99, and every single time they try to charge me $4.72! When I tell them a mistake, invariably they say "that's what the register calculates automatically." then I get charged $4.31, although once they charged me $4.39. If ri sales tax is 7%, shouldn't it be $4.27? I've read several complaints about dd overcharging tax online - from nj to ri - and I wonder how many millions of dollars this company is making by gouging the consumer?

If you think about it, if they make $0.45 off of every flatbread combo they sell, and similar amounts off of other items, each location could be making hundreds of extra dollars a day, right?

This new dunkin donuts in Bridgewater exploits the employees hiring 15 year olds making them work more than 25 hours a week. Also employees do not get paid bi-weekly but whenever the owner feels like it. Someone from Childlabor needs to do some serious investigations and see how the owner treats the employees. They are racist and over-work the employees. This place needs to close down.

I chose to take my son to get a 'Smoothy' after school for getting some really good grades. This Dunking Doughnuts location is relatively new in the area and I had yet to visit it. So, this was my first and last time to this location.

After placing my order, I was told to drive to the window whereupon I waited for over five minutes. No one acknowledged us or took my money. Since my son was looking forward to this treat, I decided to go in instead of leave. I politely told the clerk that I ordered a 'Smoothy.' He told me she was making it. Seconds later, the MANAGER rudely put the 'Smoothy' down in the middle of the counter where I had to reach for it and then she disappeared again to the side where I can't see her. I asked the clerk to speak to the manager and the clerk told me that was her, so obviously it wouldn't have done any good to complain there.

There are too many people needing jobs and willing to do a quality job to have sorry workers as this one employed much less be a manager. What should have been a nice treat for my son and me turned into a frustrating experience because of her ineptness at how to service customers. Why she is the manager is a mystery that will most likely remain unsolved. Hopefully the correct consequence will be solved and carried out-for other customers' sakes.

I am an understanding person. Had this person been new, or young, I probably would have overlooked it, but the fact she is a manager leaves no excuse for this situation. Also, had she just simply handed me the Smoothy politely and thanked me at least, I would have overlooked it. We are all stressed out in today's world. Going to Dunkin Doughnuts should be a smile in our day. I sincerely hope no other customer has to endure this kind of bad service again from this location. I won't because I will not be going back.

Thank you for the opportunity to state this complaint. I hope it helps.

This is a fairly new Dunkin location that I pass on my way to work each morning. Sometimes I stop and get some munchkins, three glazed and three jelly. This morning I received my order, walked outside, and got into my car. Upon opening the bag, I realized that I was given three chocolate munchkins instead of glazed. I turned off my car, went back inside, and explained that I was given the wrong kind. Instead of just leaving the chocolate ones in my bag, and instead of throwing away the chocolate ones that had been outside with me in my car, she took them out of the bag and replaced them in the chocolate munchkin bin! Gross! Now, I am a clean person, and I did not happen to handle the munchkins before returning inside, but anything could have happened to them, and under no circumstance should they be given to another customer! I shall not return to this location.

this was happened on the 8th of Nov 2008 between 0100am-0200am i ordered 3 sausage, eggs and cheese sandwich, which the 2 of them will be a meal w/ a tea and a coffee, the female staff who took order didnt even listen to what i said hence has to repeat again ( she made a mistake on the order of 2 costumers before me), when i was about to ask her why i got 2 coffees and a tea she said i ordered meal for everything, she clearly heard that i just want to meals w/ coffee and a tea, but she still insist of what she thot i ordered, so just to make the conversation end, i ask her il just pay for everything, instead she replied " no i dont want to" and i reapeatedly say il just pay for everything! she said no, so i just gave back what i ordered since she doesnt want my payment, she replied in a rude way " I WONT SERVE YOU ANYMORE" is that a kind of staff you keeping? where is her professional manner w/ all the people around the store listening! instead of cutting the heat between this conversation she rather left a rude reply! doesnt she realized that she will costumer at the same time people around there knows what kind of attitude she imposed.

I worked for dunkin donuts for two years and then I was let go in june of 2008. Since then everytime I try to get a job the places I apply tell me they have nothing but bad things to say about me. I know this is against the law and I dont know what to do about it.

I arrived at said dunkin donuts at around 7:57. My sister and I went in to order coffee. Two other patrons were in the store waiting. One girls was behind counter, one on the floor sweeping. I decided to use the rest room while waiting to order. It was then I was told by the girl sweeping that someone was in the restroom and that when she exited it would not be available for use as they close it at 8:00. at first I didn't process the whole time issue. I asked to speak to a manager and inquire as to why at just 8:00 I as iwas n the store and ordering but now the bathroom was closed. The manager and franchisee came out . I proceeded to explain what I was told and also explained why I was inthe store. My son, a freshman at college in Manchester was taken to the hospital the night before. I drove up from New York early monday to be with him. He was released from the hospital and resting comfortably in h is dorm. I was now getting back on the road for a 5 hour trip home and wanted a cup of coffee and to use the restroom. He denied my request because he "has his reasons for closing the bathroom at 8:00." So at 8:01 I was back in my car, without cofee or using the restroom, looking for a starbucks! What a way to treat a customer.