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1.8 550 Reviews

Dunkin' Donuts Complaints Summary

115 Resolved
424 Unresolved
Our verdict: When using services from Dunkin' Donuts with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dunkin' Donuts reviews & complaints 550

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J
12:00 am EST

Dunkin' Donuts scam and cheating!

I went to dunkin donuts in clinton, nj and every time I go there the coffee is watered down and it taste like crap. I stopped going there and refuse to drink their coffee. I will drive out of my way to go to another one. But I'm a senior citizen and don't get out much if you could fix the problem there then I would be happy to drink there. But as is now I refuse to go there and they lost a good customer.

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Harry Chefitz
,
Jul 05, 2007 12:00 am EDT

Today, I was using a 99 cent coupon for a medium ice coffee and the employee mistakingly gave me a small one. When I pointed this out, another employee took the small iced coffee, poured it into a medium cup with ice (enough ice so the medium cup was now full) and handed me the "medium" iced coffee. I looked at him incredulously (as did the others in line) and asked "That's it? Doesn't a medium iced coffee have more coffee than a small iced coffee?" No, he told me, they have the same amount of coffee.

I've been suspicious for a long time that I was being cheated by the amount of ice you put into the cups, but now I have proof. The only difference between a small, medium, and large iced coffee is the amount of ice! That's quite expensive ice I'm paying for when I get a large.

For now on, I'm buying a small iced coffee and asking for an empty large cup. I'll make the transfer myself and then ask for extra ice.

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ZahidK
Brooklyn, US
Mar 10, 2011 5:54 am EST
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I ordered 2 coffes and i give the manager 2 coupons, the coupon i bought from DD of free md size coffe with that coupons. After i give him the coupon he said it been used but never used the coupon then he was so rude to me. I told him if it was use then i wouldn't have it because you guys would take it from me.then he gave me that look and said i'm not taking that coupon. And the coffee tasted like hot water.

Store # 331882
8922 Roosevelt ave, Jackson Height

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The_Guardian_Trilogy
Meriden, US
Dec 19, 2008 8:28 pm EST
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That's bull. A medium iced coffee literally has the same amount of coffee as a medium hot coffee. I know. I decided to be nosey one day while bored at work (obviously, Dunkin Donuts). The only difference is how the coffee is brewed and that ice is added. A medium definitely has more coffee than a small. Otherwise, it's still a small.

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Angel516
Worcester, US
Dec 17, 2008 10:58 pm EST

I'm a worker at Dunkin' Donuts and usually when the coffee tastes watered down its because new coffee was new brewed. New coffee should be ground and brewed every 18 minutes or when the pot is empty. I suggest that you tell the manager your coffee tastes watery and you want it replaced with a better one since you paid for it. Do not leave unless you are satisfied with what you paid for. When customers complain to me that something doesn't taste right I always replace it. Don't be afraid to ask. It's our job to make the customers happy and they are our number one priority. I hope your coffee tastes better next time!

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Randall
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Nov 07, 2008 9:04 am EST

I also have had bad experiences with the dunkin donut company.I recently bought one dozen chocolate glaze mixed with powdered and they were as hard as a brick.When I sent out an email about the complaint the very next day the store manager contacted me.He told me how sorry he was and that to keep me as a customer he would send me a email receipt to recieve a free dozen donuts and to get my money back on the first order. Needless to say that hasn't happened guess there not only bad business people but liars as well.

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Bernetta Scott
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Jul 21, 2008 1:00 am EDT

On my way to work I stop at the same dunkin donuts to purchase breakfast it is the closest one to my job, and it has never failed ever time I go my order is messed up. Now, I dont know what the problem is but it sure does not take a rocket scientist to carry out a order If I ask for a coffee with cream and splenda, I get a coffee black, if I ask for a tea black with spenda i get a tea with milk, if I asked for a bagel toasted both side, I get a bagel sliced not toasted and butter, what do i have to do to get a order that is currect because I am getting sick and tired of arguring about food that I don't order.

Dunkin Donuts
Whalley Ave, New Haven, CT

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Mary Ann Monica
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Jun 29, 2008 1:17 pm EDT

I go to Dunkin Donuts on the corner of Brick Blvd. & Beaverson Blvd., in Brick, N.J., you are running a promotion(Peeland Play). Why are you running promotions if your company will not honor the coupons ? I buy coffee, donuts, sandwiches, etc. every day and I save the Peel and Play Coupons and when I go to cash one in the girls will not accept them. They say that the manager won't let them take them. What is going on ? I was there yesterday and got a coupon for a free Iced Coffee or Iced Tea with the purchase of a Flatbread Sandwich. Well when I went there today and purchased a Flatbread Sandwich the girl refused to give me the free Iced Coffee. She would not accept the coupon I told her that I got it there the day before but she refused to listen and charged me for the coffee anyway. All the customers on line were trying to reason with her and trying to tell her that the store should not be giving out coupons that they are not going to honor but she absolutely refused to listen to anyone. They were all saying that they were not going to come back there anymore if they are not going to honor the promotions but I thought I would just write you and see what you can make out of this. I would appreciate someone getting back to me and letting me know what is going on. Thanks.

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I luv dem donuts
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Nov 10, 2007 11:47 pm EST

Dunkin donuts coffee coming soon to grocery stores near you! Get it!

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Allan Combs
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Nov 10, 2007 10:27 pm EST

I work at Dunkin Donuts, there are many employees I have run into that do stuff like that... but the majority of employees like myself fill the cup half way with ice and then the rest with coffee. This was a medium has more coffee than a small... I'm sorry someone ruined your opinions of us workers.

ComplaintsBoard
L
12:00 am EST

Dunkin' Donuts eating while serving customers!

I was Ordering at dunkin donuts (pc#332985 Bondsville, Ma) and the worker serving me was eating an ice cream cone, and she had also not followed the order correctly. I had ordered a small milkey way hot chocolate with whipped cream and she had giving it to me with out the whipped cream so i gave it back and also i am not sure if i even got a milky way hot choclate because on my receipt it had said i order a small white hot chocolate and this was my first time ordering a milky way hot chocolate so i was not sure if it was because it was new and they had not upgraded there cash register. The main reason was because of her eating while serving food.

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robert
,
Mar 09, 2008 5:30 pm EDT

Because of the customer you have a job. dont get mad just because you didnt finish school. thats way your there who are you mad at I hope yourself.

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Mandy
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Mar 01, 2008 9:30 pm EST

As far as dunkin donuts complaints go. Some are better than others. I always serve the customers with a good attitude but more often than not the customers are extremely rude and treat me like dirt. They are a bunch of fu**ing caffeine addicts that come in feeding thier addiction and scream at me if they don't get it perfect. I had a man throw his coffee over the counter because I made his coffee "too light" supposedly when he clearly told me that he wanted extra extra cream and I even repeated his order back to him. I get several customers a day like that. I work my 8 hour shifts with not a single break and still serve the customers while working in an understaffed very busy store. The customers at drive will yell hello in my ear the very second they come up at drive through. Even when there are only two people on that shift and we have a huge line at counter and another at drive through. Managment should be contacted more often than not it is not the fault of the employees. People just dont give a ### anymore. And I will not be treated like crap when I work my ### off to keep a roof over my head.

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L
12:00 am EST

Dunkin' Donuts Terrible service!

I went to Dunkin Donuts (Tremont St, Boston, MA) store on 12/26 evening around 5pm to buy a $20 gift card. But I waited for over 10 minutes after the cashier swiped my credit card and still can't get my gift card. Something wrong with the computer system I think. The cashier was on the phone and trying to call somebody to fix the problem I think. There was a long line behind me. I didn't want to wait anymore and didn't want other people to wait because of me either. So I asked them to refund $20 to my credit card. The girl there told me that they can't refund $20 to my credit card now and I have to come back next morning to see the manager to pick up my $20 gift card. I said I don't have time to come back next day and I just want to have my money back to my credit card. The girl told me she can't give my money back and didn't explain why. And just told me to come back next day to see the manager to get the gift card I bought. The manager will be in the store from 6am- 1pm. Then I think it's ok to come back again. So I asked her to give me a receipt and she refused. I said there is no proof of my purchase and how I get my gift card next day. The girl said she can't give me a receipt and didn't explain. Then she let me write down a note on a piece of paper such as " I pick up my $20 gift card". I let her to sign the paper, but she refused. I insisted somebody to sign it. Then she asked another girl to sign. I was completely confused. I didn't understand what's going on here. She didn't explained anything to me. I didn't want to bother and just think I will come back tomorrow and everything will be fine. I came to the store next morning and asked for manager. A lady asked me why. I showed her the notes I wrote down last day. She said " oh, the system down yesterday. Your credit card was not charged. If it got charged you can call617-464-3796 ext 306. " I said " the girl told me yesterday that my credit card already charged and let me pick my gift card today. " The lady said " did she give you a receipt?" I said no. because she said she can't give it to me. I don't understand why. Then the lady said she is sure that my card was not charged. All Dunkin Donuts system was down yesterday. Just call that number if credit card got charged. So I believed her and bought another $20 gift card. But today 12/31 when I checked my credit card balance, it shows that they charged me two $20. I am really upset now. If the system got a problem, they should explain clearly to me.The cashier and the manager told me completely different things. And now I have to spend my own time to call that number to get my $20 credit back to my credit card. This is not right.

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Kevin Richards
utt, US
Jul 20, 2015 2:20 pm EDT

Are you sure it was even your credit card, I mean with your childish behavior I wonder if you are even old enough to have a credit card.

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Kevin Richards
utt, US
Jul 20, 2015 2:18 pm EDT

I like how you call someone old enough to work a girl when you are the one acting like a four year old child.

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S
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Dunkin' Donuts - poor quality product!

Well lets see since this Dunkin Donuts has opened I have visited quit a few times. Every single time i go first of all the people can not speak English. Hello this is America you came to our country. Second of all you spend so much time trying to speak with them you get so furious you don't even care to finish your order or come back for that matter. Thi...

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L
12:00 am EDT

Dunkin' Donuts cashier splashed up and hit me with the coffee!

On 10/06/07 I went to Dunkin Donuts in Penn Yan NY. I went to the drive through window. I ordered 3 Cappachinos. As the cashier handed them to me through the window the hot cappachino's splashed up and hit me in the face and all over my arm. The cashier did not so much as offer an apology. I am unable to go to management and speak to them as they all barely speak english. The last time I tried ordering from there it took 15 minutes for them to figure out what I was ordering.

I will let my attorney handle this.

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Allan Combs
,
Nov 10, 2007 10:34 pm EST

That's unfortunate, you're likely to get nothing out of this settlement. Also, there is probably no proof considering the cameras were probably blocked by the cashiers body. This is the case in my store. They will delay the case until you quit. Good luck!

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S
12:00 am EST

Dunkin' Donuts poor service and inconvenience!

Last night, once again I went to the Dunkin Donuts located on Rt. 30 Rd. in North Versailes PA and once again their were only maybe 15 donuts in the entire store which are kinds I don't like. Also, they have the same problem with the bagels, but, this has been going on since the N. Versailes store was remodeled what 2 or 3 years ago. This is the 5th time at this location. Also, I have had the same problem at the location on Rt. 30 in Irwin PA. just in the past few weeks, once I went on a Thursday night to the Irwin location, then on Friday and Saturday to the N. Versailes location in the same week and every time no donuts. They are open 24 hrs. a day, which they use to always have donuts no matter what time you would stop in. I am stopping around 10 pm or so. Since I only stop by 1-2 times a week, I suspect these stores have had no donuts probably when I haven’t stopped. When I ask to speak to a manager or owner and one never seems to be around. The only answer I get is we only make Donuts certain times a day which the Donuts are not ready until 2 or 3 in the morning, both stores are owned by the same person and the Donuts are made at the N. Versailes store. The first time this happened I stopped on a Saturday night around 10 or 10:30 I was told the donuts would be ready in an hour. I waited an hour and was told oh they would be out in a few minutes and they were not another half hour went by to get a person to talk to. Then I was told the donuts would not be ready until 2 or 3 in the morning after waiting an hour an half for a donut. I walked out with no donuts and wasted an hour and half of my time. So now I ask for the owner or manager and get no one and walk out angry and disappointed. Every time I am told we were busy today so I guess this means they are busy all the time and never have donuts that makes a lot of sense. I remember the commercials that say it is time to make the donuts which means you should have donuts when you are open at all times. This means if you are open 24 hours a day you should have a verity of donuts 24 hours a day not just 2 in morning or 2 in the afternoon. This is like going to McDonalds and them telling me we don't have a Big Mac we only make them certain times a day. I have been told at 2 in the afternoon is the best time to get donuts. I work for a living over 12 hours 6 days a week. I do not have time to stop in when there might be donuts available. I go out of my way to get donuts from Dunkin Donuts and I do not appreciate them no having donuts any time I stop. I have not been able to get one donut in weeks to a month. Do you realize how much money is being lost and how many customers you are loosing. This mean not just these 2 locations, but, your name all over the world and all locations, just because of 2 stores never having donuts. I think someone should know what poor customer service these stores are giving since I am sure this is not the way Dunkin Donuts wants to be represented.

Other people have been talking about problems they have been having with these stores and are now going elsewhere for their donuts like crispy cremes. I don’t want to go elsewhere so I am writing to you with the hope that you would look into this franchise and rectify the situation so we can all go back to patronizing Dunkin Donuts. I will never go to Dunkin Donuts again any where I travel if the next time I go and they have no donuts. See I work for a trading company and deal with people all over the world and travel all over the world and all of them come here for meetings which I bring Dunkin Donuts to. Which they love and are not happy when I don't bring them which just happened this past week. So I am also having this problem at 8 in the morning.

Sincerely
Shannan

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Kathleen Vivian
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Jan 28, 2007 1:13 pm EST

Last night, once again I went to the Dunkin Donuts located on Rt. 30 Rd. in North Versailes PA and once again their were only maybe 15 donuts in the entire store which are kinds I don't like. Also, they never have bagels. This is the 3rd time at this location I have had the same problem. They are open 24 hrs. a day, which they use to always have donuts no matter what time you would stop in. I am stopping around 10 pm or so. Since I only stop by 1 time a week, I suspect these stores have had no donuts probably when I haven’t stopped. When I ask to speak to a manager or owner and one never seems to be around. The only answer I get is we only make Donuts certain times a day which the Donuts are not ready until 2 or 3 in the morning. I am always told we were busy today so I guess this means they are busy all the time and never have donuts that makes a lot of sense. I remember the commercials that say it is time to make the donuts which means you should have donuts when you are open at all times. This means if you are open 24 hours a day you should have a verity of donuts 24 hours a day not just 2 in morning or 2 in the afternoon. This is like going to Burger King and them telling me we don't have a Whopper we only make them certain times a day. I have been told at 2 in the afternoon is the best time to get donuts. I do not have time to stop in when there might be donuts available. I go out of my way to get donuts from Dunkin Donuts and I do not appreciate them no having donuts any time I stop. I have not been able to get one donut in weeks to a month. I think someone should know what poor customer service these stores are giving since I am sure this is not the way Dunkin Donuts wants to be represented.

Other people have been talking about problems they have been having with these stores and are now going elsewhere for their donuts like crispy cremes. I don’t want to go elsewhere so I am writing to you with the hope that you would look into this franchise and rectify the situation so we can all go back to patronizing Dunkin Donuts.

Kathy

ComplaintsBoard
L
12:00 am EST

Dunkin' Donuts poor customer service

Today, once again I went to the Dunkin Donuts located on Randall Rd. in Geneva Illinois and the doors were locked. In the past few weeks I can count three separate occasions when I visited this store and found several people in the parking lot waiting to get in the store at 6:00 a.m. They used to be open 24 hrs. a day, now they dropped the night shift and are supposed to be open at 5:00 a.m. which they can’t seem to accomplish. Since I only stop by 2-3 times a week, I suspect this store has probably been closed on days when I haven’t stopped. When I ask to speak to a manager one never seems to be around. I think someone should know what poor customer service this store is giving since I am sure this is not the way Dunkin Donuts wants to be represented.

I work at a large hospital and other people have been talking about problems they have been having with this store and are now going elsewhere for their morning coffee. I don’t want to go elsewhere so I am writing to you with the hope that you would look into this franchise and rectify the situation so we can all go back to patronizing Dunkin Donuts.

Sincerely,

Linda

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12:00 am EST
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Dunkin' Donuts stupid commercial!

Dunkin Donuts has the stupidest new advertisement ever, and therefore I will never buy from their establishment again. They got a bunch of dumb zombies who shop at Wal-Mart everyday to sing this annoying song about how the names of the coffee were surprisingly foreign, and they were all like "Is it French, or is it Italian? Perhaps Fratalian?" Dumb, and certainly unremarkable. What happened to the fat guy with a mustache that used to do the Dunkin Donuts commercial? This just proves that the company has gone downhill.

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Dave T.
Ware, US
Apr 16, 2009 3:03 pm EDT

Ware, Massachusetts - I bought a medium coffee and a muffin and gave the girl at the drive-thru $ 20.00 and I got back $ 3.75 instead of 13.75. I went back the next day and the store manager gave me the run around and said there was nothing he could. He then told me to leave a name and number and the main office would look into it. The manager had a personality of a old used work-boot. No apology or "geez here`s some coupons for your troubles". He said the till was correct yesterday morning when the girl cashed out, basicly calling me a liar and a kook. I will never go to Dunkin Doughnuts again. You think a company that makes billions a year would be more curtious.

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agreed
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Feb 24, 2008 1:13 pm EST

EVERYONE understands a starbucks menu now and it hasn't changed much in 10 years. Even if you don't like ordering a "grande" - I certainly don't, so i agree with you guys, Keith and Al - I still know what it means.

But the premise of the commercial is really dated. There's no sense of Wha? anymore when someone says their starbucks drink order. The whole "Double grande skinny mocha no-whip extra sugar latte with one pump of hazelnut" joke is really early-Friends era.

To top it off, Dunkin still calls its drink a "latte." And I get that there's no "regular" equivalent, but word - the Italian for milk - seems really odd and out of place when juxtaposed RIGHT after a riff on how much stupid Americans hate foreign words.

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Al Nye
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Dec 22, 2006 8:01 am EST

Disagree totally. I loved the commercial. Really, any commercial that makes me smile rates high in my book.

Besides, I hate going to Starbucks and asking for their Grande. In fact, I don't. I just say "give me a medium black coffee."

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Keith
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Dec 14, 2006 7:13 pm EST

I cannot disagree more. I miss the days when you could walk into the local coffee store and ask for a medium without looking like you have been in a cave for the last five years. Venti and grande are not in my vocabulary as sizes for a reason. I'm grumpy enough before my first cup of coffee without having to consult a lexicon!

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12:00 am EST

Dunkin' Donuts low customer treatment

I went to Odenton area visiting my friend on Oct 16, 2006. And I stopped by Dunkin Donuts drive thru for two large coffees at in between 9:30 thru 10:00am. I gave one 20 dollar bill to the casher, and she only gave me $6.xx back to me, so I told casher that I about that , then she was telling me that I only gave her 10 dollar bill, of course her punched in 10 dollars, she told my to pull my car to the side. Then few minutes she came out and wants me to leave my contact number, and then she will let me know if she is wrong I can come back anytime. I went home and call the store manager, the manager told me the cashier put the money in to right place, this is the problem bother me, the manager was not stand beside her, how can he said she is right, and he also telling me some customer always think they are right. He said he can't count the drawer now, they needed to follow the routine, they check the drawer at 2:00 pm, and he will call me for result. He called me back around near two, and said to me they already check the drawer and there is only extra $4 in draw not $10, he said he can check the video tape to check, he called me back and said can't find anything to proof but he will pay $10 back to me and I can stop by tomorrow.

I went down there this morning about at 9:40, the staff told me that manager will not be in at noon, she said the drawer was correct yesterday, I told her the story, and come back afternoon. I told them I'm coming back I left my name, phone number and address and ask them send me a check, staff said she will let him call me. I have not received anything from them.

I complaint this is not for only 10 bucks, is how they treat customer and don't try to result the problem.

Szu

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Darcy Summer
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Sep 10, 2008 12:18 pm EDT

I visited the Dunkin Donuts at Alafaya Trail in Orlando Florida a couple of times and witnessed many flies flying around the store and even landing on donuts. The service was terrible and it was all due to the store manager giving the employees a hard time and not acknowledging there hard work. They all looked miserable to work there. I waited close to 15 minutes to get an egg and cheese croissantwich and ended up with someone elses order. The store manager had a terrible attitude and didn't seem to care about the store being unsanitary. It will be the last visit to that Dunkin Donuts for me.

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Jose Ortiz
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Oct 24, 2007 5:21 pm EDT

The dunking donuts in Bloomfield ave next to staples in Bloomfield,NJ has a very poor service. Its bathrooms are disgusting. The manager can't even speak English nor can't serve a costumer. He has a very bad attitude toward the workers and the costumers. The service is slow, and they don't have enough people in the counter. It is a shame that the service of this store has change so fast. It looks like as if the manger of the store was not certificated by Dunkin Donuts.

Please attend to this matter as soon as possible.

Sincerly, a daily costumer!

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TAMI STPIERRE
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Oct 17, 2007 2:49 pm EDT

I work for a Dunkin Donuts in Lewiston maine and my manager is really mean to us workers, she fires people for a reason we dont think is right and to top it off she comes to work smelling like the alcohol she had to drink the night before... we have tried talking to our general manager and he does the same threatens our jobs... if I myself didnt have a family to support I would have walked long ago... is there somebody we can have look into these matters without losing our jobs.

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12:00 am EDT
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Dunkin' Donuts Decline in donut quality complaint!

This is the second week in a row that we've noticed a decline in product quality at Dunkin Donuts (Annapolis Maryland). The donuts appear smaller, greasier, less appetizing, less appealing colors, less wholesome and do not taste the same as they did just a couple of months ago. The chocolate tastes off. The blueberry tastes like something one would get out of a freezer box and cook in a microwave. The glazed is the saddest. It's hardly risen, and the coating is almost non-existent. I used the last of my Christmas coupon books to buy this dozen. We never used to have left-over donuts. But, I'll bet that about half of this dozen will be thrown away or half-eaten... just like the dozen we bought last week. I've very disappointed. No more Dunkin Donuts for me. That's probably a good thing though. They're probably the worst thing we could be eating in the morning.

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C a t
, US
Mar 02, 2024 6:49 am EST
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Ordered a egg sandwich and was asked what I wanted it on said anything I don't know what you have no answer or response

also a plain bagel they didn't have. Drove to the window and was told by a non friendly person no order was taking and to go around again to order. I said no and went to the other store at the end of town .

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Spot3573
New Port Richey, US
Feb 26, 2024 9:16 pm EST

See video and pictures attached. we purchased creamer for our office and it poured like glue so we are afraid to use. We refrigerated it and shook it but still poured clumpy. We love Dunkin so we are very surprised. purchased at Walmart on 2/9/24

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Carol Schindler
Manalapan, US
Jan 17, 2024 3:21 am EST

Due to health issues, always ask for decaffeinated coffee. They continually serve me regular coffee which has a very ill effect. I always stress, is it decaffeinated and they lie and tell me yes. To be treated like that for a lousy cup of coffee is just awful. They do this repeatedly.

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Henb
Warwick, US
Nov 19, 2023 3:06 pm EST
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I have 6 stores within 5 miles of my house I have been to each one and can't seem to get a drinkable cup of coffee anymore I guess im going to honey dew or starbucks

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Dom the upset customer
White/ caucasian, US
Aug 02, 2023 9:35 pm EDT

It was bad enough when the reward points system changed. It takes 900 points to get the same thing I used to get for 200. Yesterday, I got an email expecting my free birthday drink, which I have received for several years. Now they only give 3X points on a drink you buy, and it is only good for 3 days. How cheap is this company becoming.

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Hhjj
Staten is, US
Aug 01, 2023 8:23 am EDT

Extreme heat. Workers not feeling well due to extreme heat with unsanitary conditions. Food sitting out in heat

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Neissa
Tobyhanna, US
Jun 25, 2023 4:04 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

My hours weren’t documented for the hours I worked since it was my first week. I ended up quitting but I did work 2 shifts for a total of 8 hours and I only received pay for 4 hours. I contacted that store’s manager by text but I haven’t received any acknowledgment. Hopefully we can resolve this soon.

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Thomas Knopinski
Lemont, US
May 14, 2023 8:08 am EDT
Verified customer This comment was posted by a verified customer. Learn more

unable to contact local D.D. around 60439! Not able to contact customer service?

Seems YOU have a major f'g problem

Semper Paratus

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Truckie1
Wesley Chapel, US
Jan 08, 2023 7:34 am EST
Verified customer This comment was posted by a verified customer. Learn more

does not recognize my log in, 2 days ago mobile app would not let me log in did not recognize my email, as much money as I spend with DD you would think there would be better customer service,

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Stupid app
BLACKSTOCK, US
Dec 14, 2022 6:28 am EST

Rock Hill SC, the new app doesn't allow me the free coffee that I drink almost daily, also if you do try to redeem your rewards, the rewards are deducted even when you can not use the for the items that you have purchased. need to go back to the old app, at least I could use the rewards for the same coffee that I drink daily!

Dunkin' Donuts Customer Reviews Overview

Dunkin' Donuts is a popular coffee and baked goods chain that has been serving customers for over 70 years. The company has received numerous positive reviews from customers who appreciate the quality of their products and the convenience of their locations.

One of the most commonly praised aspects of Dunkin' Donuts is their coffee. Customers rave about the rich, smooth flavor of their coffee, which is made from high-quality beans and brewed fresh throughout the day. Many reviewers also appreciate the variety of flavors and customization options available, allowing them to tailor their coffee to their specific tastes.

In addition to coffee, Dunkin' Donuts is known for their delicious baked goods. Customers love their donuts, muffins, and bagels, which are made fresh daily and come in a variety of flavors. Many reviewers also appreciate the convenience of being able to grab a quick breakfast or snack on the go.

Another positive aspect of Dunkin' Donuts is their customer service. Many reviewers note that the staff is friendly and helpful, and that they go out of their way to ensure that customers have a positive experience. Additionally, the company has a mobile app that allows customers to order and pay for their food and drinks ahead of time, making the process even more convenient.

Overall, Dunkin' Donuts has received overwhelmingly positive reviews from customers who appreciate the quality of their products, the convenience of their locations, and the helpfulness of their staff. Whether you're looking for a quick breakfast on the go or a delicious cup of coffee, Dunkin' Donuts is a great choice.

Dunkin' Donuts In-depth Review

Overall Rating: 4.5/5

Website Design and Navigation: The Dunkin' Donuts website is well-designed and easy to navigate. The layout is clean and organized, making it simple to find the information you need. The menu is prominently displayed, and there are helpful filters to narrow down your choices. The site also includes useful features like a store locator and nutritional information.

Menu Variety and Quality: Dunkin' Donuts offers a wide variety of menu options, from their famous donuts to breakfast sandwiches, coffee, and more. The quality of the food is consistently good, with fresh ingredients and delicious flavors. They also regularly introduce new limited-time offerings to keep things interesting.

Pricing and Value for Money: The prices at Dunkin' Donuts are reasonable and offer good value for money. The menu items are priced competitively, and there are often special deals and promotions available. The portion sizes are generous, ensuring you get your money's worth.

Customer Service: The customer service at Dunkin' Donuts is excellent. The staff is friendly, attentive, and knowledgeable about the menu. They are always willing to help and provide a positive experience for customers. Any issues or concerns are promptly addressed and resolved.

Online Ordering Experience: Ordering online from Dunkin' Donuts is a breeze. The website and mobile app offer a seamless ordering process, allowing you to customize your order and choose your pickup or delivery options. The interface is user-friendly, and the ordering system is efficient and reliable.

Delivery and Pickup Options: Dunkin' Donuts provides convenient delivery and pickup options. They partner with popular delivery services, making it easy to get your favorite treats delivered right to your doorstep. The pickup process is also efficient, with designated areas for quick and easy pickup.

Cleanliness and Hygiene: Dunkin' Donuts maintains a high standard of cleanliness and hygiene. The stores are always clean and well-maintained, with regular cleaning and sanitization practices in place. The food preparation areas are kept tidy, and the staff follows proper hygiene protocols.

Ambiance and Atmosphere: Dunkin' Donuts has a warm and inviting ambiance. The stores are designed with comfortable seating areas and a cozy atmosphere. Whether you're grabbing a quick bite or staying for a while, the ambiance creates a pleasant environment to enjoy your food and drinks.

Accessibility and Location: Dunkin' Donuts has a wide presence, with numerous locations that are easily accessible. They are conveniently located in various neighborhoods, making it convenient to satisfy your cravings wherever you are. The stores are also wheelchair accessible, ensuring inclusivity for all customers.

Loyalty Program and Rewards: Dunkin' Donuts offers a fantastic loyalty program and rewards system. By signing up for their DD Perks program, you can earn points on every purchase and redeem them for free drinks and food. They also provide exclusive offers and promotions to loyal customers.

Special Offers and Promotions: Dunkin' Donuts frequently runs special offers and promotions, giving customers the opportunity to save money and try new menu items. They offer limited-time deals, seasonal promotions, and discounts for certain products. These promotions add value to the overall experience.

Social Responsibility and Sustainability: Dunkin' Donuts demonstrates social responsibility and sustainability efforts. They source their coffee beans from sustainable farms and work towards reducing their environmental impact. They also actively participate in community initiatives and support various charitable organizations.

Mobile App Functionality: The Dunkin' Donuts mobile app is user-friendly and packed with useful features. It allows you to order ahead, customize your order, and pay seamlessly. The app also provides access to exclusive deals, rewards, and the latest menu updates. It is a convenient tool for Dunkin' Donuts enthusiasts.

Community Engagement: Dunkin' Donuts actively engages with the community through various initiatives. They sponsor local events, support schools and organizations, and participate in charitable activities. They strive to be a positive force in the communities they serve.

Dietary Options and Allergen Information: Dunkin' Donuts offers a range of dietary options and provides allergen information for their menu items. They have options for those with dietary restrictions or preferences, including gluten-free and vegan choices. The allergen information is easily accessible, ensuring customers can make informed decisions.

Speed of Service: Dunkin' Donuts is known for its fast and efficient service. The staff works diligently to ensure quick order fulfillment, whether you're dining in, using the drive-thru, or ordering online. The speed of service is consistently impressive, allowing you to get your food and drinks without unnecessary delays.

Staff Friendliness and Knowledge: The staff at Dunkin' Donuts is friendly, welcoming, and knowledgeable about the menu. They greet customers with a smile and are always ready to assist with any questions or recommendations. Their expertise and professionalism contribute to a positive overall experience.

Consistency of Experience: Dunkin' Donuts maintains a high level of consistency in their experience across different locations. The quality of the food, service, and overall atmosphere remains consistent, ensuring that customers know what to expect regardless of the store they visit.

Overall Recommendation: Dunkin' Donuts is a highly recommended choice for donut lovers and coffee enthusiasts. With a wide variety of menu options, excellent customer service, and a commitment to quality and sustainability, Dunkin' Donuts provides a consistently enjoyable experience. Whether you're looking for a quick breakfast or a sweet treat, Dunkin' Donuts delivers on taste, value, and convenience.

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Contact Dunkin' Donuts customer service

Phone numbers

+1 (800) 447-0013 +1 (800) 859-5339 More phone numbers

Website

www.dunkindonuts.com

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