Dunkin' Brands / hwy.20 west, mcdonough, georgia

McDonough, GA, United States Review updated:

Hi, I am usually not one to complain, but i have absolutely had it with your location on Hwy.20 west, McDonough, Georgia, and todays visit just topped it off, Every single time i have been there they have messed my order up ! I mean every single visit ! One time was they were out of every flavor i like, never got that credit back on my order to go account, next time was they were out of whipped cream, which isnt so bad, next time i waited 15 minutes, next time they just had no clue how to make a frozen coffee, and it was horrible, she even said she didnt know how, and today my daughter spent 15 minutes in drive thru, not exaggerating, just to get a iced coffee, which i hate, so another screw up, and another $5 down the drain ! I am going to delete this app, and start going to Starbucks . I have been in food and beverage business for 35 years, and i think you may need new management in this location, because they suck ! I have never had a problem with any other location around my area either, so i will take the estimated $25 i have wasted on this app, and eat it, but just thought you may want to know, they certainly not helping your company look very good ! Thank You ! Cindy McDaniel

May 28, 2018
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  •   May 28, 2018

    If I posted every time they made an error, I'd post several times a week. Letters to Corporate aren't answered. They have gone own hill since expanding their menu. Donuts aren't important; sandwiches are. But now the sandwiches are gone so can we expect good service again?

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