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Dunkin' Donuts
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1.8 550 Reviews

Dunkin' Donuts Complaints Summary

115 Resolved
424 Unresolved
Our verdict: When using services from Dunkin' Donuts with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dunkin' Donuts reviews & complaints 550

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G
10:48 am EDT

Dunkin' Donuts horrible experience w/ on-the-go!!

Date: 07/01/2017
Time: 9:39a
Rude Manager On Duty: Valleria
Store: 7645 Fordson Road; Alexandria, VA 22306

In route to my yoga class I placed an "On-The-Go" order via my Dunkin Donuts app. Mainly because I was in a hurry and also because thru the app you can get a medium drink for $1.99 which is cheaper than in the store. I proceed to the designated location and waited to pick up my drink. One of the associates noticed that after everyone was gone I was still waiting. He came and asked me what did I ordered. I told him that I placed an on the go order and showed him my phone of my order. He said it hasn't come thru yet, but he'll go ahead and make it for me. While he prepared to make my drink a young lady (Which was Valleria, The Manager) inquired on what he was doing he explained the situation to her and she proceed to say if it has come thru then they can't make the drink. She told me that there was something else that I must need to do because they haven't received it. So I sat and I waited as they passed me by. Thinking maybe they needed a few minutes for it to come thru. I went back to the counter and asked about my order she said maybe you sent it to a different location. I showed her my phone in which it said the location was in fact their location. She tells me I don't know what to tell you. You can get in line and order and pay for another drink and I can make it for you but we haven't received a on the go order. I was super angry by this point. I felt as a manager she handled the situation completely in appropriate. I felt as if she was penalizing me because DD system wasn't working properly. Which is not my issue when I have already given DD my money for a product in which I'm struggling to receive. I showed her my order, which stated the date, the time, the location, and what I ordered. She just kept saying there's nothing I can do I can't give you a free drink but you can purchase one and I can make it. A FREE DRINK? I already paid for the drink. Now at this point I felt she was either calling me a liar or a thief either accusation WAS NOT OKAY BY ME! Needless to say we exchanged words. I took her name. I left with NO DRINK, but I paid DD $2.11, and missed my yoga class. I cannot believe how angry I was over something so small but to be a manager her attitude and the way she handled the situation was VERY VERY POOR!

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T
7:21 am EDT

Dunkin' Donuts one of the employees

I ordered my stuff in the drive-thru, being very polite, and I am immediately greeted by a rude employee. After my order was finished, she read my order out to me extremely fast, I told her I did not understand her and that got her really mad. She reads the order out again, very rudely, I told her she forgot an item, then she tells me to pull forward, I tell her again at the window and she begins being extremely rude once again. As I'm checking my items to make sure everything is in there, she gets extremely inpatient while trying to hand me my receipt, which I before told her that I did not need the receipt. The employees name is Yamisse, and she works at the Dunkin' Donuts at MLK Blvd and Lakewood. This is the location.

11200 E Dr Martin Luther King Jr Blvd
Unit 102
Seffner, FL 33584
United States

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R
9:45 am EDT

Dunkin' Donuts mislabeled food item

Veggie egg white flat bread.
No where does it state cheese nor does the photo show cheese.
This is an issue for those with allergies as well as those who can't tolerate or like cheese.

Every single other breakfast sandwich states cheese ans shows cheese.

This is a huge error.
I suggest you get this fixed asap or do not train employees to make it with cheese unless asked.
Store # 352613
Tucker, ga

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5:34 am EDT

Dunkin' Donuts service

I have been going into this Dunkin Donuts ever since it has been opened and it is repeatedly always close with one person in there but they still won't wait on you. Or the coffee has too much sugar or it is bitter and just strong. This is ridiculous I put a lot of money into Dunkin Donuts across the country and I go at least 7 times a day you can check my app and you will see this. Now I am at work and I have no coffee and cannot go back out I am so fed up with this Dunkin on 8th street Fernandina Beach Florida

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M
9:12 am EDT

Dunkin' Donuts jobs in titusville fl

Is not right what your company is doing in titusville Florida you now I have a misdemeanor not a felony like this person name Felicia vardez I don't believe this she been investigated robbery or around town even the manager I think because I'm a black I didn't get job i apply for a job only for summer because I start school is not right because a color I didn't get the job . Plus every body now what is going on and Dunkin Donuts here in titusville Florida Felicia vardez been investigated buy the titusville police department because they stole some old coins from a pawn shop in titusville Florida and the manager know about it I want to say thank you for the opportunity .

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Update by Msvirgen
Jun 29, 2017 9:24 am EDT

Pleases do something with this manager I cannot believe what they doing here and Titusville Dunkin Donuts post to be a nice place to go and eat in this small town I feel sorry for the people in Titusville because Dunkin Donuts is not the same no more you have criminals working for you and it's not right

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M
8:04 pm EDT

Dunkin' Donuts entire experience, poor service, no clue on how to work.

Traveling north on the Garden State Parkway I stopped at the Montvale, NJ Travel Plaza Rest Stop. I usually go to that DD and noticed the line being extremely long which is not a normal occurrence, that should have been my first clue, I thought twice about leaving, but my son wanted a breakfast sandwich. The person at the register didn't listen, I had to repeat myself 3 times and then as I was telling her my order she walked away before I could finish. She started filing my drink order instead of taking my entire order, including my food order so that it could be started by the only one person making the sandwiches while she finished with me. The 2 registers were sending orders through to the one person preparing the food at such a pace that she couldn't keep up, not to mention not knowing how to multi task or work at a productive pace. It took me literally 20 minutes after completing my order to get 2 small coolatas, an iced coffee and 1 breakfast sandwich. I'm usually a very patient person and understand being busy, but the whole situation was very sad. Everyone around us were saying the same thing shaking their heads. We all said thank you as we received our orders, but it was not a good situation for Dunkin' Donuts reputation.

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S
10:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dunkin' Donuts customer service

I'm a fan of dunkin, but I will aviod the dd in centreville md off of liberty rd. They have the absolute worst customer service and should be absolutely ashamed of themselves. Most unfriendly, unprofessional mic and window service I have ever witnessed. The two females working the window this morning at 11am, you either need more training or just plain manners. If you don't like your job that much, work somewhere else. Or be unemployed as you clearly don't care to preform well enough to keep your job. Pathetic. I was giving my order, and was cut off by laughing which I then had repeat everything because they didn't care to listen. The order was repeated by employee, multiple things missing so I asked, did you get the turkey flatbread? She huffs and says "well I do now." this is your job! Be attentive and not disrespectful! We asked for a receipt and were ignored. This place is horrible.

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C
8:07 pm EDT

Dunkin' Donuts customer service. all local dunkin' donuts stores in cape coral florida

I am having a problem with the Dunkin' Donuts app on my iPhone. I have contacted the loyalty team. I have waited for two hours for anyone to speak to me. Never happened. I will never buy another Dunkin' Donuts product again. I have loaded the Starbucks app on my iPhone yesterday. Contact me at [protected]. My e-mail is [protected]@outlook.com. Please contact me with your response. You just lost a good customer!

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P
9:46 am EDT

Dunkin' Donuts incorrect orders and food quality

Hello,

I frequently visit the Dunkin Donuts on 503 N 21st St, Camp Hill, PA 17011. In addition to the revolving door of staff that never seem to know what they're doing, I have on more than one occasion - today being one of those days (6/22/2017) - received an incorrect order through the drive thru. I requested a bagel, toasted, with butter on the side. Today I got a bagel toasted, with cream cheese applied, and butter on the side. This wasn't quite as intolerable as the time that I got my bagel, with cream cheese literally scraped off, put back into the wrapper, with butter thrown in the bag. I will also add that I have a dairy allergy and have had to dispose of both orders. I am also not in the position to pick up and leave work to return to this franchise and make a complaint, not should I have to. I'm not sure what can be done, but at this point I feel like I've been robbed. I may as well have left them my money and walked away empty handed. This location is a very poor representation of your company and your brand.

Thank you for your time.

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F
7:58 am EDT

Dunkin' Donuts reisterstown rd baltimore, md#304365

I am livid, posed and beyond upset.
Went to the location at 7000 Reisterstown Road this morning 8:02 AM.
This place is an absolute disaster and disappointment.
We simply order 2 toasted bagels a coffee and chai. What we received was POOR selection, POOR customer service and extra charges.
My mistake, I expected my usual Starbuck experience.
I was charged 1.00 for almond milk, not told it was extra, charged .25 for 1 jelly and cream cheese, are you SERIOUS RIGHT NOW?
We could not understand a word the cashier was saying and she was unnecessary rude and could care less.
I was in a rush, so no time for refund. I paid 10.13 for nothing. Do NOT expect service, selection or reasonable price for what was received. My food was cold and chai was 1/2 after the "foam" subsided.
Never Again and I will tell everyone about my horrible experience. DD should be ashamed of themselves! !

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C
7:52 am EDT

Dunkin' Donuts poor product service.

I entered the Drive thru at the location 482 Smith St. Perth Amboy, N.J. 08861.
I ordered 2 Croissants, one toasted, one not toasted. I was given 2 plain not even toasted; Bagels. Also the person at the window that took the order & gave me my food was complaining. I tipped the guy anyway and left.
I feel that the Franchise owner dhould be made aware that there is a problem & maybe train their workers better. Thank You.

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T
7:30 am EDT

Dunkin' Donuts unsanitary conditions

Hello, I usually don't go inside DD but DT was out of control so I parked and went in this morning. After I had the chance to order my coffee and wait where you pick up the order, first I noticed a drink of some sort with a straw in the area where the food is prepared, after that the employee that owned that drink picked it up with her gloves on and drink from that drink put it down and with the same gloves continued preparing food. I didn't get anything to eat this day but somebody did and could have or even may have gotten sick. I think this lady is a supervisor also. She knows better. I love this DD so it really saddens me that this has occurred. But it doesn't surprise me because this type of behavior tends to always happen here in Hagerstown Maryland. This happened at your newest location off of 81/Maugansville exit directly off the highway. Please address this issue, thank you! Have a great day!

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C
5:41 pm EDT

Dunkin' Donuts the worst customer service

This is regarding the location at 1750 m Milwaukee in Glenview Illinois. I visit this location regularly and just started noticing this guy there in the nights that doesn't speak clearly, can't understand his English and he took forever to make my order. I was not given a receipt and when I asked for one I was told the printers are not working. I found this kind of odd and weird. I was there again this past Sunday and there he was again in the afternoon shift and when I noticed him I just pulled away without getting my food. This location has gotten really bad in the past couple of months. I'm going to another one now.

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G
11:09 pm EDT

Dunkin' Donuts iced coffee

6/15/2017

To whom this may concern,

My name is George Al-Akel and I this complaint is in reference to location 1900 New Willow Rd, Northfield, IL 60093. I went through the drive through on a 90 degree day to get me and my co-workers iced coffee. When the employee mentioned they have no ice. While I understand thing and machines tend to malfunction, I find it very discomforting for a company like Dunkin Donuts not have a back plan for a basic need like ice. I was very upset and had to drive 5 miles to another location. How does a company that promotes ices coffee not have any ice...very unprofessional.

Regards,

George Al-Akel
[protected]
[protected]@gmail.com

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A
6:45 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dunkin' Donuts customer service/treatment

Dunkin Donuts on 524 Broadway in Everett Ma is terrible! The management and staff do not value customer service. I pulled up to the drive through window on 6/13/17. I ordered a English muffin and a medium hot tea(extra cream and two sugars). When I pulled up to the window, I was told that my total was $3.58. I handed the employee $5.00 and proceeded to tell her that I had change. She was not paying attention and cashed me out without taking the change. When I asked her to take the change she told me that she could not because she had already cashed me out and there was a line behind me. I was livid because of the following:
1. She was not paying attention
2. She was rushing me through the line and was not concerned about providing good customer service(a small argument erupted)
3. She was very rude and proceeded to argue with me instead of taking my change and giving me two single dollar bills
4. She called her manager over who proceeded to silence me instead and trying to figure out what the issue was
5. She then handed me a cup of tea with no sugar and a dirty cup cover. When I asked for a clean cup cover, she replaced it with another dirty top. I had to ask a third time for a clean cup cover. Mean while customers are behind me waiting to receive their portion of terrible service

Each time I visit this Dunkin Donuts, the experience is always bad. They never make the orders correctly and very rarely provide napkins. On several occasions, I sat at the drive through intercom for 3-5 minutes before anyone answered to take my order. The truth of the matter is that with business from MBTA employees and the Casino Workers, Dunkin Donuts would have very little business. However, myself and many of my coworkers will now be avoiding this place like the plague! It's almost as if they don't train their employees. Management and staff should never argue with a customer; it's really bad for business. The manager on duty was a Hispanic male, and he's horrible. I have to blame him for his staff's behavior because management dictates how a store is run.

Terribly Disappointed

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R
3:32 pm EDT

Dunkin' Donuts service

I just visited Dunkin Donuts at 440 Mass ave in Boston, MA. I ordered my food and waited to use the restroom. A man came out of the b room and I asked if I could use it and I was told by the employee that it was broken. So I asked if I could speak to the manager and she refused to let me speak to the manager or give me her name. Im an army veteran that has just got home. I love Dunkin' Donuts and I am there multiple times a day. I feel like I have been descriminated against because of the color of my skin. I will never return to this location due to the utter disrespect from the staff.

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8:02 am EDT

Dunkin' Donuts dunkin north st benn vt

I have never been treated so poorly as I do when I go to the dunkin in benn on north street.. Amber is so unprofessional... She is not only the rudest person i've ever met she also shows favoritism with certain costumers... She has been seen treating people badly and gives this 1 particular girl with rotten teeth xtra donuts every morning... She called in a receipt for a free donut and tried telling me it was not a valid code although I just completed the servey minutes before in front of my fiancé and it def was a valid code... I spend sometimes 15 dollars per day at this place just to be treated like crap...

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Update by Dee Morse
Jun 08, 2017 8:09 am EDT

Amber is DISPICABLE... she has made it so many people won't even go to the North St Dunkin... She is rude and miserable... she hate her life ok dont work in public and act UNPROFESSIONAL just because u are NOT a happy with yourself...I will NEVER Visit this store again...

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M
9:20 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dunkin' Donuts dd perks case#[protected]

I had a card but lost it. I was told that you would freeze the balance and I could send my name and address and you would send a new card. I sent info several times. I have an e-mail sent on April 12, from JULIE, Support Center Coordinator but have not received a new card. Case # [protected]

Mary Jane Michaels-Stickle
211 Peach St.
Lock Haven, PA 17745

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6:02 pm EDT
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Dunkin' Donuts employee security

I am working to one of the Dunkin donut stores . And this place is always full of young kids whom always yelling on crew members and disturb customers at the store. Today( 6/1/2017) one of the young boy enter to the store and come behind the counter and punch one of the crew member on his face and all the place was covered with blood. It was a scary moment of my life. This was a second incidence in the store. Unfortunately all the employees have been complaining about the boys to the district manager, area manager and the owners to hire a security guard. But they failed to take action and they let this scary thing to happen. They only worried about their business they don't care of their employees. I am really disappointed. Is this how employees secure at Dunkin

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4:07 pm EDT

Dunkin' Donuts customer service

I recently purchased a frozen coffee from my local dunkin donut store and had terrible service from girll in charge. Not only are there commercials on tv but there is also a sign as you go thru drive thru to order. It clearly states that the small frozen coffee is only $1.99. The girl in charge argued with me that it's for coladas and not coffee. I told her to look at the sign but she replied that if it's true she would need to take down the sign and walked away. Obviously very unprofessional, poor customer service, and needs to be trained on her job and current promotions and needs the knowledge to do her job.

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Dunkin' Donuts Customer Reviews Overview

Dunkin' Donuts is a popular coffee and baked goods chain that has been serving customers for over 70 years. The company has received numerous positive reviews from customers who appreciate the quality of their products and the convenience of their locations.

One of the most commonly praised aspects of Dunkin' Donuts is their coffee. Customers rave about the rich, smooth flavor of their coffee, which is made from high-quality beans and brewed fresh throughout the day. Many reviewers also appreciate the variety of flavors and customization options available, allowing them to tailor their coffee to their specific tastes.

In addition to coffee, Dunkin' Donuts is known for their delicious baked goods. Customers love their donuts, muffins, and bagels, which are made fresh daily and come in a variety of flavors. Many reviewers also appreciate the convenience of being able to grab a quick breakfast or snack on the go.

Another positive aspect of Dunkin' Donuts is their customer service. Many reviewers note that the staff is friendly and helpful, and that they go out of their way to ensure that customers have a positive experience. Additionally, the company has a mobile app that allows customers to order and pay for their food and drinks ahead of time, making the process even more convenient.

Overall, Dunkin' Donuts has received overwhelmingly positive reviews from customers who appreciate the quality of their products, the convenience of their locations, and the helpfulness of their staff. Whether you're looking for a quick breakfast on the go or a delicious cup of coffee, Dunkin' Donuts is a great choice.

Dunkin' Donuts In-depth Review

Overall Rating: 4.5/5

Website Design and Navigation: The Dunkin' Donuts website is well-designed and easy to navigate. The layout is clean and organized, making it simple to find the information you need. The menu is prominently displayed, and there are helpful filters to narrow down your choices. The site also includes useful features like a store locator and nutritional information.

Menu Variety and Quality: Dunkin' Donuts offers a wide variety of menu options, from their famous donuts to breakfast sandwiches, coffee, and more. The quality of the food is consistently good, with fresh ingredients and delicious flavors. They also regularly introduce new limited-time offerings to keep things interesting.

Pricing and Value for Money: The prices at Dunkin' Donuts are reasonable and offer good value for money. The menu items are priced competitively, and there are often special deals and promotions available. The portion sizes are generous, ensuring you get your money's worth.

Customer Service: The customer service at Dunkin' Donuts is excellent. The staff is friendly, attentive, and knowledgeable about the menu. They are always willing to help and provide a positive experience for customers. Any issues or concerns are promptly addressed and resolved.

Online Ordering Experience: Ordering online from Dunkin' Donuts is a breeze. The website and mobile app offer a seamless ordering process, allowing you to customize your order and choose your pickup or delivery options. The interface is user-friendly, and the ordering system is efficient and reliable.

Delivery and Pickup Options: Dunkin' Donuts provides convenient delivery and pickup options. They partner with popular delivery services, making it easy to get your favorite treats delivered right to your doorstep. The pickup process is also efficient, with designated areas for quick and easy pickup.

Cleanliness and Hygiene: Dunkin' Donuts maintains a high standard of cleanliness and hygiene. The stores are always clean and well-maintained, with regular cleaning and sanitization practices in place. The food preparation areas are kept tidy, and the staff follows proper hygiene protocols.

Ambiance and Atmosphere: Dunkin' Donuts has a warm and inviting ambiance. The stores are designed with comfortable seating areas and a cozy atmosphere. Whether you're grabbing a quick bite or staying for a while, the ambiance creates a pleasant environment to enjoy your food and drinks.

Accessibility and Location: Dunkin' Donuts has a wide presence, with numerous locations that are easily accessible. They are conveniently located in various neighborhoods, making it convenient to satisfy your cravings wherever you are. The stores are also wheelchair accessible, ensuring inclusivity for all customers.

Loyalty Program and Rewards: Dunkin' Donuts offers a fantastic loyalty program and rewards system. By signing up for their DD Perks program, you can earn points on every purchase and redeem them for free drinks and food. They also provide exclusive offers and promotions to loyal customers.

Special Offers and Promotions: Dunkin' Donuts frequently runs special offers and promotions, giving customers the opportunity to save money and try new menu items. They offer limited-time deals, seasonal promotions, and discounts for certain products. These promotions add value to the overall experience.

Social Responsibility and Sustainability: Dunkin' Donuts demonstrates social responsibility and sustainability efforts. They source their coffee beans from sustainable farms and work towards reducing their environmental impact. They also actively participate in community initiatives and support various charitable organizations.

Mobile App Functionality: The Dunkin' Donuts mobile app is user-friendly and packed with useful features. It allows you to order ahead, customize your order, and pay seamlessly. The app also provides access to exclusive deals, rewards, and the latest menu updates. It is a convenient tool for Dunkin' Donuts enthusiasts.

Community Engagement: Dunkin' Donuts actively engages with the community through various initiatives. They sponsor local events, support schools and organizations, and participate in charitable activities. They strive to be a positive force in the communities they serve.

Dietary Options and Allergen Information: Dunkin' Donuts offers a range of dietary options and provides allergen information for their menu items. They have options for those with dietary restrictions or preferences, including gluten-free and vegan choices. The allergen information is easily accessible, ensuring customers can make informed decisions.

Speed of Service: Dunkin' Donuts is known for its fast and efficient service. The staff works diligently to ensure quick order fulfillment, whether you're dining in, using the drive-thru, or ordering online. The speed of service is consistently impressive, allowing you to get your food and drinks without unnecessary delays.

Staff Friendliness and Knowledge: The staff at Dunkin' Donuts is friendly, welcoming, and knowledgeable about the menu. They greet customers with a smile and are always ready to assist with any questions or recommendations. Their expertise and professionalism contribute to a positive overall experience.

Consistency of Experience: Dunkin' Donuts maintains a high level of consistency in their experience across different locations. The quality of the food, service, and overall atmosphere remains consistent, ensuring that customers know what to expect regardless of the store they visit.

Overall Recommendation: Dunkin' Donuts is a highly recommended choice for donut lovers and coffee enthusiasts. With a wide variety of menu options, excellent customer service, and a commitment to quality and sustainability, Dunkin' Donuts provides a consistently enjoyable experience. Whether you're looking for a quick breakfast or a sweet treat, Dunkin' Donuts delivers on taste, value, and convenience.

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Contact Dunkin' Donuts customer service

Phone numbers

+1 (800) 447-0013 +1 (800) 859-5339 More phone numbers

Website

www.dunkindonuts.com

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