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Dunkin' Donuts
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1.8 550 Reviews

Dunkin' Donuts Complaints Summary

115 Resolved
424 Unresolved
Our verdict: When using services from Dunkin' Donuts with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Dunkin' Donuts reviews & complaints 550

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B
11:56 am EDT

Dunkin' Donuts misrepresentation of products

In a nationwide franchise that specializes in baked goods, particularly breakfast foods, it is not acceptable to substitute margarine for butter on a regular basis without warning the consumer in question. While there may be issues with maintaining real butter at a spreading temperature, there are ways to cope with that problem without simply selling an ENTIRELY different product in place of it. I am referring to the (I believe) nationwide practice of passing off baked goods spread with margarine as baked goods spread with butter without informing the customer of the substitution. This is misrepresentation of the product provided at the most basic level and really can't be tolerated. I travel frequently, and have found this to be a regular (and nauseating) practice throughout the country. Worse than the science project eggs and the "steak" patties laced with chemicals. Who makes these decisions, and HOW do they get away with it?

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N
10:15 pm EDT

Dunkin' Donuts bagel

I ordered a whole wheat bagel with veggie cream cheese. When I got my order, the bagel was burnt and there was almost no cream cheese at all on the bagel. The guy who took my order was rude and had no people skills whatsoever. This is a more frequent thing, and I will have to take my business to Starbucks...I'd rather pay a little more and have it right and delicious than gross and wrong.

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11:47 am EDT

Dunkin' Donuts terrible service and lack of listening skills.

I went to Dunkin' and ordered two large s'more iced coffees . The was supposed to be large with double cream and double sugar . The other was just the s'more flavoring no cream no sugar . And two sausage egg and cheese croissants . I come to the window i only receive one sandwich and I get both iced coffees . Ask for a cup carrier 4 times didn't get one. Both coffees almost white for how much cream was in there and I said can I have a different iced coffee, the girl rolled her eyes and another sandwich because I asked for two but I'll pay for anothe right now . She did it then I pulled up and they ran my iced coffee out .. which still had cream in it and sugar . Maybe if they spent more time working than talking things like this wouldn't happen . Fast food is not that hard .

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A
11:21 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Dunkin' Donuts mistreatment of employees

I have been working for Dunkin Donuts on Hartford Rd. in Manchester since I was 18 years old and I am about to be 24. I took a year away and came back and while there have always been some issues in the workplace, that was nothing compared to now. I work on sandwich station and they keep me over there five days a week all morning by myself. I can handle a big workload but sometimes especially now that we are busier it is stressful and hard to maintain. In the midst of a busy morning, there are things I am not exactly on point with. I'll forget to stock certain things etc. I get paid minimum wage and am doing a two person job and they are on me about everything. To expect me to do my job is understandable, but I feel that they are being harder on me than everyone else. There are people who don't do as they are asked, are on their phones, and overall do not do their job the correct way. These people walk around, take longer breaks than allowed and overall take advantage as much as they can. They do not get in trouble for these things or written up and I feel like I am being targeted more than everyone else. These employees also are very childish and make rude comments to me every day. About my appearance and harass me as I get more frustrated with stress. Shift leaders and assistant managers talk about employees behind their back, work related things and personal things. Management is unprofessional and at this point, I don't feel like I can go to anyone to help me. I am miserable working there and try my hardest to go there and just do my job and go home. If I didn't need a job, I would have quit already. No matter who I talk to no one seems to care, so this was my last resort and final course of action. I am now trying to look for work elsewhere because these work conditions are unacceptable to me. Not only am I being mistreated but there is now no one to go to for guidance because management is part of the problem.

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Resolved

I have just decided to look elsewhere for employment, I believe that this is just the way dunkin donuts are run, and I will be leaving asap.

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N
6:56 am EDT

Dunkin' Donuts harassment from the owner of the store

When I was leaving the dunking donuts store... He followed to the back of the store where theres no cameras and sexual touch my buttocks.. Im a married man I told him and if you ever touch me again I will "# you up"the manager said all I want to do is suck your # no one will know than I said im callimg the police... He said theres no cameras here to see us no will believe you... Im complaining to you to remove him I have my lawyer all ready starting my lawsuit agaist this store... Thank you have a nice day... Sincerely nicholas florio

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tjgabes
, US
May 27, 2017 4:53 pm EDT

If you had just let him suck your [censor] we wouldn't have to crush you and your "lawyer" in a court of law. there's no cameras. no one would have known.

Now everyone knows.

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T
9:33 am EDT

Dunkin' Donuts store at 300 monroe ave rochester new york

I self work in the food service industry and understand that equipment malfunctions. However, I believe there is a professional way of handling this. While, in drive thru at this location on Thursday May 18th, 2017, I witnessed bags of ice be brought to the list action on a dirty pick up truck where the manager proceeded to open the garbage bags of ice and dump it in the ice bin straight off the back off the truck. Mind you, the ice was hitting the dirty tailgate the whole way down. The gentleman driving the truck was assisting with extremely dirty hands. During this time, an employee ran out the back door with a cup for my ice coffee to grab the dirty ice from the bin. Beyond unprofessional and an extreme health hazard. I WILL NEVER RETURN TO THIS LOCATION AND FEEL THAT IF THIS IS THE DUNKIN STANDARD, SHOULD BOYCOTT DUNKIN ALL TOGETHER.

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N
7:07 am EDT

Dunkin' Donuts franchise owner/manager huntersville, nc

The worst dd and the worst owner/management ever. I never leave reviews good or bad. But huntersville deserves a better dd for sure. Arrogance, disrespect, hard headed owner/manager. Worst customer service. Unbelievable. I have been a regular customer for over two years, for six months I try to explain myself over and over again just because I ask for my coffee to be light and sweet! They do not get it they do not want to hear me saying it as if it is french! The manager insisted for many months to call it extra cream/extra sugar, until they finally accepted the weird terminology called light and sweet! Then for me to ask for my bagel to be cut in half, oh that is a big no, first we do not do that, then call it cut it in 4 pieces and so on, everyday an argument as if he is from a different world "he is". Not only that, but after all these arguments, they still mess up the orders, of course because the manager is so rude and full of himself, thinking himself is managing a nuclear power station not a a little coffee shop. All this time, and I was very patient. Until, all of a sudden, my bagel with butter became an issue, he decided that I have to tell them to make my bagel with non-spread butter and if I don't they have to ask whether I want non-spread butter on it or real butter on the side! What in the world is wrong with this guy? Even he knows me and knows how I like my bagel "I go there everyday", he still wants to hear it! This is truly sad, for whoever has saved some money to open a business and ruin a brand for the whole area. I love dd, but there is no way I am going back to this franchise. I would hope all huntersville dd fans to avoid this store and force this owner to get out of there. Do not go there please.

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S
11:27 am EDT

Dunkin' Donuts wrong order and customer service

On May 11 the my order was taken through the drive thru, once I got to the window and paid, the cashier instructed me to pull up front and wait for my order, needless to say I waited well over 10 minutes for my order to be brought out, only to find out, while en route to work, that the order was not what I ordered and the items were of lesser value of what I paid for. Mind you 2 weeks prior I had a coupon for an extra large coffee and the cashier would not honor coupon because they were all out of xl cups, she was not even accommodating for an exchange for something comparable. The cashier(manager) had a bad attitude and lacked conflict resolution skills. This the worst dunkin donuts in terms good customer service in my area. There are not too many drive thru's and this one is the only one near my house. I've lately trying out the one near my job in Montclair, NJ but no drive thru, but very pleasant attitudes and inviting, but getting out of my car to go in makes me late for work. All of this to say the Dunkin Donuts on 311 Springfield Avenue, Newark NJ #313 employees and manage need mandatory customer service training. I've had too many bad experiences there to go in further detail. You must think why do I keep going back? 1. To support my community, 2. I love DD coffee and I need it some mornings. And 3. Hoping that the service will improve.

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K
6:10 pm EDT
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Dunkin' Donuts pay

Hello my name is franklin Martinez. I worked at Dunkin' Donuts 443 Paterson ave Wallington NJ, I quit without notice for personal reasons and still have not received my paycheck. I want to know what do I have to do to get my paycheck. I gave my direct deposit information already, I can take a check mailed to the house if possible. Email: [protected]@gmail.com . Thank you

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8:49 am EDT
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Dunkin' Donuts not providing ingredients at a food store

Store number #344504 is a daily visit for me and my family. For the past few months, they seem to be out of everything. Yesterday, I ordered a banana smoothy, to be told they had no bananas. Then I ordered a mocha iced coffee to be told they were out of mocha. At least 2-3 times a week, they tell their customers they are out of supplies/products. This to me has become unacceptable as they are a very busy store and should order accordingly.

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B
3:37 pm EDT

Dunkin' Donuts product and service

Good day,

I bought Dunkin donuts from ur N1 city store in cape town, when I got there I asked them for the mothers day special. After the cash took my payment. She then told me they had limited stock as well as they had no coffee​ to give me with the donuts. I then asked well cant you make and the women said no we cant sorry.
So I took the donuts I chose ( not the ones I wanted) and went home. When we got home, 3 of the donuts we ordered was hard and VERY stail... the other 3 were ok but not fresh. We are regular customers at ur n1 city branch and this is not the first time they havent had coffee and once again limited stock...

Im really disgusted and would like some feed back as to why the service and product in this store SUX.

[protected]

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C
2:58 pm EDT

Dunkin' Donuts no wi-fi service - 2 yrs of complaints - just had it!

Ref dd store:
3455 baltimore national pike,
Ellicott city, md

For the past 2 years I have been and other have been complaining to management that the wi-fi service is not operational, but all we get is 'really?' type response... so I am asking for the owner of the store to step up and keep his patriots happy by installing a new wi-fi router... the owner simply procrastinates all repair work.. no matter what it is, it takes forever to be repaired...in fact we as the patrons think it is funny, and now are taking guesses on how long it will take something to be repaired. if you go to other local coffee shops the first thing you will notice is there are many people sitting using their laptops - not at this shop, because people now know there there is no wi-fi - and it is hopeless complaining to the management; why bother, nothing ever gets done. owner needs to placed on-notice for he is becoming a joke now with the patrons. another example, is that one of the 3 front access doors has been of out-of-operation now for nearly 4 weeks... this is something that could be repaired very easily within in a couple of days - but oh no not at this store. we (the patrons) are taking estimates among ourselves that it will take 10-14 weeks to repair. the owner is all about putting money in his own pocket rather than making the customers happy... all the table tops 'wobble' and someday their will be a lawsuit filed against the store because hot coffee stilled on a patron; nearly happened over a week ago... a patron was mad because he spilt coffee on himself because the table top wobbled... the only table that does not wobble is the 'handicap table' which is secured to the floor, and by the way does not have a handicap label on it (it used to). the annoying part is, you find handicap people need to sit at that table and have to use a wobbly table because their handicap table is being occupied. shameful to be honest. management not paying attention to customers comfort and safety. patron should not have to complain about these issues, management should take care of the matter in an expedition manner.. the owner is clearly at fault. please please see what you can do to at least get this issues repaired and have a new wi-fi router installed - keep the customers happy!

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J
9:31 am EDT

Dunkin' Donuts multiple complaints

This has happened within the last 3 weeks. First, week one I stand in a long line get to the counter and I am told I cannot get a large iced coffee because they are out of cups. Next time, I go there I am told they have no iced coffee. Then I want a breakfast sandwich and a coffee, I am told no breakfast sandwiches were available because they are short staffed, keep in mind I was the only one in line. Today 5/2 was the last straw I ordered a bacon egg and cheese on a plain bagel and I am told they have NO BACON. How does one run a business this was. Well you have lost my business and I am sure many others...

The address of this Dunkin donuts is 275 New Lancaster Rd, Leominster, MA 01453

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7:53 pm EDT

Dunkin' Donuts the manager

I worked for several months at the Dunkin' Donuts on East Mcnab in Pompano Beach Florida . The manager Ana screams and yells at the employees like it's nobody's business. She embarrasses customers by calling them fat. I don't understand how someone like that could be a manager ans the store owner just let that go. She gets aggravated when people have a slightly change in the order. Customer service? That's a joke she argues with customers when her employees mess up an order. The corporate office seriously need to check how that franchise store is being run. There's flies on the Jonah is not some kind of health code that store should be shut down .

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J
6:16 pm EDT

Dunkin' Donuts employee

I went to the dunks on Portland avenue in Dover, NH. To get a coffee and a bagel, the girl hat help me was wonderful. But the young man working drive thru was using vulgar language and swearing a lot said the F word multiple times and used the C word. When I asked the girl who waited on me his name she told me it was kaleb. I was very unsatisfyed because in had my 2 smal children with and he was talking about getting high outback. I don't think I'll ever go to that dunks again due to this. I was a regular customer there too.

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7:14 am EDT

Dunkin' Donuts food service in louisville dunkin donuts on jeffersonville

I came to the Dunkin Donuts on Jeffersonville in Louisville before heading to the Louisville marathon. When I ordered a sandwich on a bagel, the cashier rudely told me they were no longer making sandwiches because they didn't have anymore gloves. She continued to text on her phone before I was waiting to order and then rudely told me "we can't make anything else. We don't have gloves"

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6:57 am EDT
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Dunkin' Donuts customer service

4/28/17 - Im writing to say that I have had my last visit to Dunkin Donuts today. I have been frequenting Dunkin Donuts in Canton, NY since it opened several years ago. As of lately, the same managers are still there, unfortunately. The customer service continues to worsen and today was the worst. The managers are rude, they yell at their employees in front of customers which then upsets the employees to distract them from their jobs of getting orders correct, etc... I feel that there needs to be some major changes in this store in particular, and there should be much more training on customer service with all of your employees, managers included. Several others that have been frequented this store have had the same complaints and are also getting their beverages, etc... elsewhere. I hope that you will seriously consider this complaint and rectify it immediately in order to continue with your business. Thank you.

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10:42 pm EDT

Dunkin' Donuts unethical customer service

The dunkin donuts open 24 hours at 579 atwells ave #3, providence ri, 02909 is by far the rudest and unprofessional. The african american female who works the night shift should be fired, she doesn't have any etiquette skills or customer service skills, she burns the food and doesn't make the coffees or hot chocolates how you want them. The hispanic female who works as well is rude and doesn't know how to say "thank you have a goodnight" and always has a crappy attitude. I dont recommend anyone going here how many times does someone have to complain about the same thing from the same store until corporate starts investigating? unbelievable! start training the right people ..

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10:36 am EDT
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Dunkin' Donuts rude and unprofessional manager

I visited Store 350901 at 7512 S. Dixie Hwy, West Palm Bch, FL on 4/18/17 and ordered medium Cold Brew with cream and sugar at the drivethu. Store manager was cashier. The coffee was too dark and I asked for a creamer to go. The manager asked me to give her the coffee back. She looked at the coffee and said "It's coldbrew. It's supposed to be dark. What do you expect?" Then she handed it back to me. This manager has been rude many times in the past. She is defensive to the point of offensiveness. I consider her behavior both unnecessary and unprofessional. This is also a very poor example to set for the staff. The manager should set the tone for good customer service not the opposite

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4:41 pm EDT

Dunkin' Donuts shift manager

Your Shift Manager Adrienne Locklear from Dunklin Donuts in Hyannis, Massachusetts on Main Street is/was rude and refused to resolve my issue with being over charged for dozen of donuts she is obviously on drugs of some kind. Adrienne is from Memphis, Tennessee and has a felony record convicted of attempted murder amongst other felony charges, Dunkin Donuts should be more thorough on the people they hire.

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Dunkin' Donuts Customer Reviews Overview

Dunkin' Donuts is a popular coffee and baked goods chain that has been serving customers for over 70 years. The company has received numerous positive reviews from customers who appreciate the quality of their products and the convenience of their locations.

One of the most commonly praised aspects of Dunkin' Donuts is their coffee. Customers rave about the rich, smooth flavor of their coffee, which is made from high-quality beans and brewed fresh throughout the day. Many reviewers also appreciate the variety of flavors and customization options available, allowing them to tailor their coffee to their specific tastes.

In addition to coffee, Dunkin' Donuts is known for their delicious baked goods. Customers love their donuts, muffins, and bagels, which are made fresh daily and come in a variety of flavors. Many reviewers also appreciate the convenience of being able to grab a quick breakfast or snack on the go.

Another positive aspect of Dunkin' Donuts is their customer service. Many reviewers note that the staff is friendly and helpful, and that they go out of their way to ensure that customers have a positive experience. Additionally, the company has a mobile app that allows customers to order and pay for their food and drinks ahead of time, making the process even more convenient.

Overall, Dunkin' Donuts has received overwhelmingly positive reviews from customers who appreciate the quality of their products, the convenience of their locations, and the helpfulness of their staff. Whether you're looking for a quick breakfast on the go or a delicious cup of coffee, Dunkin' Donuts is a great choice.

Dunkin' Donuts In-depth Review

Overall Rating: 4.5/5

Website Design and Navigation: The Dunkin' Donuts website is well-designed and easy to navigate. The layout is clean and organized, making it simple to find the information you need. The menu is prominently displayed, and there are helpful filters to narrow down your choices. The site also includes useful features like a store locator and nutritional information.

Menu Variety and Quality: Dunkin' Donuts offers a wide variety of menu options, from their famous donuts to breakfast sandwiches, coffee, and more. The quality of the food is consistently good, with fresh ingredients and delicious flavors. They also regularly introduce new limited-time offerings to keep things interesting.

Pricing and Value for Money: The prices at Dunkin' Donuts are reasonable and offer good value for money. The menu items are priced competitively, and there are often special deals and promotions available. The portion sizes are generous, ensuring you get your money's worth.

Customer Service: The customer service at Dunkin' Donuts is excellent. The staff is friendly, attentive, and knowledgeable about the menu. They are always willing to help and provide a positive experience for customers. Any issues or concerns are promptly addressed and resolved.

Online Ordering Experience: Ordering online from Dunkin' Donuts is a breeze. The website and mobile app offer a seamless ordering process, allowing you to customize your order and choose your pickup or delivery options. The interface is user-friendly, and the ordering system is efficient and reliable.

Delivery and Pickup Options: Dunkin' Donuts provides convenient delivery and pickup options. They partner with popular delivery services, making it easy to get your favorite treats delivered right to your doorstep. The pickup process is also efficient, with designated areas for quick and easy pickup.

Cleanliness and Hygiene: Dunkin' Donuts maintains a high standard of cleanliness and hygiene. The stores are always clean and well-maintained, with regular cleaning and sanitization practices in place. The food preparation areas are kept tidy, and the staff follows proper hygiene protocols.

Ambiance and Atmosphere: Dunkin' Donuts has a warm and inviting ambiance. The stores are designed with comfortable seating areas and a cozy atmosphere. Whether you're grabbing a quick bite or staying for a while, the ambiance creates a pleasant environment to enjoy your food and drinks.

Accessibility and Location: Dunkin' Donuts has a wide presence, with numerous locations that are easily accessible. They are conveniently located in various neighborhoods, making it convenient to satisfy your cravings wherever you are. The stores are also wheelchair accessible, ensuring inclusivity for all customers.

Loyalty Program and Rewards: Dunkin' Donuts offers a fantastic loyalty program and rewards system. By signing up for their DD Perks program, you can earn points on every purchase and redeem them for free drinks and food. They also provide exclusive offers and promotions to loyal customers.

Special Offers and Promotions: Dunkin' Donuts frequently runs special offers and promotions, giving customers the opportunity to save money and try new menu items. They offer limited-time deals, seasonal promotions, and discounts for certain products. These promotions add value to the overall experience.

Social Responsibility and Sustainability: Dunkin' Donuts demonstrates social responsibility and sustainability efforts. They source their coffee beans from sustainable farms and work towards reducing their environmental impact. They also actively participate in community initiatives and support various charitable organizations.

Mobile App Functionality: The Dunkin' Donuts mobile app is user-friendly and packed with useful features. It allows you to order ahead, customize your order, and pay seamlessly. The app also provides access to exclusive deals, rewards, and the latest menu updates. It is a convenient tool for Dunkin' Donuts enthusiasts.

Community Engagement: Dunkin' Donuts actively engages with the community through various initiatives. They sponsor local events, support schools and organizations, and participate in charitable activities. They strive to be a positive force in the communities they serve.

Dietary Options and Allergen Information: Dunkin' Donuts offers a range of dietary options and provides allergen information for their menu items. They have options for those with dietary restrictions or preferences, including gluten-free and vegan choices. The allergen information is easily accessible, ensuring customers can make informed decisions.

Speed of Service: Dunkin' Donuts is known for its fast and efficient service. The staff works diligently to ensure quick order fulfillment, whether you're dining in, using the drive-thru, or ordering online. The speed of service is consistently impressive, allowing you to get your food and drinks without unnecessary delays.

Staff Friendliness and Knowledge: The staff at Dunkin' Donuts is friendly, welcoming, and knowledgeable about the menu. They greet customers with a smile and are always ready to assist with any questions or recommendations. Their expertise and professionalism contribute to a positive overall experience.

Consistency of Experience: Dunkin' Donuts maintains a high level of consistency in their experience across different locations. The quality of the food, service, and overall atmosphere remains consistent, ensuring that customers know what to expect regardless of the store they visit.

Overall Recommendation: Dunkin' Donuts is a highly recommended choice for donut lovers and coffee enthusiasts. With a wide variety of menu options, excellent customer service, and a commitment to quality and sustainability, Dunkin' Donuts provides a consistently enjoyable experience. Whether you're looking for a quick breakfast or a sweet treat, Dunkin' Donuts delivers on taste, value, and convenience.

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Contact Dunkin' Donuts customer service

Phone numbers

+1 (800) 447-0013 +1 (800) 859-5339 More phone numbers

Website

www.dunkindonuts.com

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