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2.0 136 Reviews

Mazda Complaints Summary

36 Resolved
100 Unresolved
Our verdict: When using services from Mazda with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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7:01 pm EST
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Mazda Very Dishonest Bad Dealership

This is very abreviated.

Car purchased on a Sunday all papers are signed and off my girlfriend drives, Monthly payment $316. Monday afternoon Dennis calls girlfriend and asks her to spin by the dealership after work as he has one more paper for her to sign. She calls me and I advise her to call the dealerhip and find out what paper it is that needs to be signed. She calls Dennis back and he is not forthcoming at all advises her it will only take a few minutes.

She arrives at dealership Dennis (Sales Manager) puts a piece of paper in front of her and says sign here, here and here. She signs not knowing what it is because it is not explained at all, (footnote) This is her first time buying a car and signing, so she is nieve to it all and trusting. She is not given a copy of what she signs and then leaves dealership.

Week later bank calls to review paperwork SURPRISE SURPRISE! her payment just went up to $339 per month now.

After several attempts to get in touch with the owner of dealership I get a call from Dennis.

Dennis admits to me on the phone that when my girlfriend called to find out what she was signing that he was not forthcoming because he was concerned that if he told her it was a new sales contract she would have time to damage the car and walk away from the deal. Dennis also comes up with an excuse as to why once she arrives to sign the MYSTERY DOCUMENT and the car is in there lot in the same condition it left in why he failed to explain the document to her. He states he had several conversations going on at once. Dennis then also tells me an excuse as to why he did not give her a copy of what she signed stating "I am only human I make mistakes". What was the MYSTERY DOCUMENT you ask? It was the single most important paper you sign when buying a car, it was a NEW SALES CONTRACT. It wasnt explained and she didnt even get a copy!

Dec 15th (1 Month after sale) I speak with Tim Ackerman I guess these reviews are one way to get his attention other than that his employees will shield him from your calls. Tim Ackerman states he will take the car back and refund the downpayment. I advise Tim that since so much time has passed that I will also need the $732 sales tax back that was payed when registering the car here in maine. Tim replies that he cant and wont take that hit as it is not fair for him to have to pay that. But I guess in Tims eyes its ok for me to take that hit for his employees mistake and dishonesty. Wait a second if your employee does something wrong doesnt that usually fall back on the one that hired him? Well I guess the saying "the employee is only as good as his boss" is a perfect definition of this dealership. They will not stand up and act like men when one of them makes a mistake and work to make it right.

PLEASE FOLKS PASS THE WORD AROUND AND READ THE REST OF THE REVIEWS ABOUT THIS DEALERSHIP, THERE IS A REASON THEY HAVE MORE REVIEWS THAN OTHERS, ITS BECUASE THERE ARE MORE NEGATIVE.

OH AND YOU WILL NOTICE HOW THE NEGATIVES HAVE A RESPONSE FROM TIM ACKERMAN SAYING HOW HE WILL MAKE IT ALL RIGHT...LAUGHING ITS JUST TO TRY AND SAVE FACE...THIS DEALERSHIP IS AS DISHONEST AS THEY COME AND I DOUBT THAT WILL EVER CHANGE GIVEN THE OWNER IS NO BETTER THAN WHO HE HIRES.

PLEASE READ MY NEXT POST ABOUT THERE SERVICE ON THIS WONDERFULLY FACTORY CERTIFIED MAZDA THEY SOLD US.

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Mazda Mazda 5

Bought a used 2006 Mazda 5. Checked out recalls on the car here in Canada and found 2. No big deal. One of the recalls was about the sliding doors not closing properly in the winter time if moisture gets inside and freezes. The other day the temp was -12, went to take my daughters to school and couldn't get the door to close. Finally got the door closed ( door ajar light went off) and proceeded on my way. Upon making my first left hand turn the door slide open all the way. my daughter was terrified and had to reach out and close the door and hold it closed till we got stopped. I called my local mazda dealer and informed them my car was exhibiting the symptoms of the recall. They told me my car was not within the recall, to oil my locks. E-mailed mazda Canada told them what had happened and told my car doesn't fall within the recall. MAYBE IT SHOULD! Last mazda i'll ever buy! Zoom Zoom yeah right more like ### ###

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Mazda Not authorized dealer

They sent me a letter stating that they would service my Saturn L200 vehicle, but when I brought it there they said they couldn't fix my problem and that I would have to go to an authorized GM dealer. Why did they say they could repair Saturn when they are NOT authorized by GM? The rotten people also charged me over $80.00 just to tell me that too! Sick and tired of being taken for a ride. Be careful if you are thinking about buying a Saturn because you will have a very hard time trying to get it serviced.

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1:36 pm EDT
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Mazda Transmission problem

I purchased a 2007 Ford Taurus on September 13, 2008. Mileage was 31396 at time of purchase. Along with my purchase was a life time warranty on my transmission through Warrant Forever provided by Amato.

I took my car in for it scheduled oil change at 49018 miles and at that time I was told the next time I come in. I would be scheduled to have a 60, 000 maintenance service.

I took my vehicle in for service at 52944, 54354, 54979, 55231, 56314 miles and not once did they address my concerns of my transmission problems.

I took my vehicle in with the same transmission concerns at 60176 and 63783 miles and it was not until I took the vehicle in at 64035.
where they decided to address my transmission issue and after contacting the warranty department, it was declined due to failure to complete the 60, 000 maintenance service.

Due to the failure to do the maintenance service by the dealership, I was told that it is my responsibility to cover all cost to get a new transmission totally $2301.62 plus taxes.

I have contacted the Better Business Bureau, Contact New 6 and will pursue legal help to get this issue resolved.

Angela Hicks

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Angil
, US
Oct 26, 2011 10:41 pm EDT

I purchased a 2007 Ford Taurus on September 13, 2008. Mileage was 31396 at time of purchase. Along with my purchase was a life time warranty on my transmission through Warrant Forever provided by Amato.

I took my car in for it scheduled oil change at 49018 miles and at that time I was told the next time I come in. I would be scheduled to have a 60, 000 maintenance service.

I took my vehicle in for service at 52944, 54354, 54979, 55231, 56314 miles and not once did they address my concerns of my transmission problems.

I took my vehicle in with the same transmission concerns at 60176 and 63783 miles and it was not until I took the vehicle in at 64035.
where they decided to address my transmission issue and after contacting the warranty department, it was declined due to failure to complete the 60, 000 maintenance service.

Due to the failure to do the maintenance service by the dealership, I was told that it is my responsibility to cover all cost to get a new transmission totally $2301.62 plus taxes.

I have contacted the Better Business Bureau, Contact New 6 and will pursue legal help to get this issue resolved.

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10:58 pm EDT
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Mazda poor customer service

I purchased a brand new mazda cx9 and 2 weeks later the car began having problems. I took it to the dealership service department and it was there for over 2 weeks. First they replaced an abs control module which didnt fix the problem. Next they relaced the rear differential which didnt fix the problem. While the car was awaiting another repair it recieved $2500 worth of hail damage on the dealership lot. I was so upset and I had yet to recieve any calls form the dealership itself despite the fact that I had made phone calls and sent letters concerning my problem. So at this time I told the service manager I was through and told him I did not want this car I wanted a new one in place of the defective one and I expressed my dissatisfaction with the customer service and how that no one had even acknowledged I was having problems. So he had the manager david duncan call me at work. Mr duncan was not concerned that I was having problems he seemed annoyed that he had to call me at all. I tried to explain my dissatisfaction in the way things were being handled but he became irritated and said he was aware of the problem but he did not have time to argue with me about it. He never offered an apology or concern. When I questioned him about the hail damage he went back into being aware of the damage but he was not going to argue about the situation. I realized I was getting no where and I asked him to call me when he had some idea of how this could be worked out. The next call I recieved was from the service manager telling me that they replaced the pto which controls the awd system and that fixed the problem. When I asked if the hail damage had been taken care of I was informed that I would have to bill my insurance for that. I asked to speak to mr duncan but was informed he no longer wanted to speak with me about the matter. I did not want to pick up the car but I had no choice for my hands were tied. When I picked up the car I again asked for an apology from mr duncan and was told he did not want to discuss this matter any further. How is that for customer service? I have never been treated so rudely by anyone. I am a faithful customer who has purchased 3 cars from the duncan network in the past 3 years and I thought I was buying from a reputable dealer who was concerned about its customers and appreciated them however I was wrong. Why would I be treated so badly when all I have done is support this dealership? I realize that demanding a new car at this time may be unreasonable but I was no longer asking for that I just wanted this dealership to cover the hail damages and offer me some concern and an apology-is that too much to ask?!

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Barry boxed in
Blacksburg, US
Oct 19, 2012 1:06 pm EDT

I agree that the service department at Duncan Ford / Lincoln / Mazda is bad. The service is very slow and always comes with excuses. FIRST VISIT... for a fuel pump failure on a 2001 Mazda Miata... We only have one Mazda technician because one is out sick, the other one is swamped. SECOND VISIT..." FOR SAME PROBLEM! "We only have two technicians and they are both swamped. THIRD VISIT..." FOR SAME PROBLEM! " We only have one Mazda technician because one quit and of course " the other one is swamped ". On each visit after having diagnostic charges and fuel system parts charges it took approximately a week to get my car back each time! and it had to be towed back each time at an additional cost. I complained about having to pay for the towing each time and was told they were not going to tow it for free. The same part was replaced each time under warranty (fuel pump with different reasons for why it was failing) but of course the labor for replacing it each time was extra. I have had the gas tank, fuel pump, and fuel filter replaced and as I write this my Miata sits at Duncan Ford Mazda with a fuel pump that does not come on. Oh and by the way... The Mazda technician is swamped.

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Mazda car

We purchased a 2005 Cadillac CTS from BRM in November 2009, they led us to believe that this vehicle had been in a minor fender bender and that they had repaired and repainted the bumper and blended the sides to match. Actually this car had been in a major t-bone accident and was only a few thousand dollars away from being a total loss. When we contacted them, Darin Duncan said there was nothing he could do because we signed off on what the disclosed to us as the "accident". I assure you, we would not have purchased a vehicle that had that kind of damage had the truth actually been told to us. Darin was completely unwilling to work with us and said it was our problem, so, buyer beware that just because they put something in front of you and tell you what they think is going to get you to buy the car doesn't mean that it is the truth. Investigate the cars you buy, and take the time to look over your paperwork with a fine tooth comb. After all, they are never in a hurry to get you in and out of there.

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Mazda never ending problems

I bought a brand new mazde BT50 in December 2009. Since the 2nd week of driving vehicle my problems started, my vehicle still not 100%, vehicle has been in workshop more than on the road. Dont want vehicle anymore. Dealership service shocking.

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cruden
Sydney, AU
May 16, 2013 2:02 am EDT

I bought a brand new BT-50 in November 2011. After 8 days of having the vehicle i reported a paint defect throughout the whole car. It was taken back to Mazda and they said that they polished the vehicle and it is fine. When the car came home the same day i called to tell the salesman which i bought it from that the paint still has blotches through it and he told me Mazda Australia have asked me to wait 12 months and see what happens. I waited which ended up being 17 months before a Mazda Australia representative was able to make it out. By now the car is blotchy everywhere and looks like its 50 years old. They asked me to leave it for a few hours so the could take some photos etc. Anyway when i returned to pick the car back up i was told by the service manager that he feels it is due to environmental fallout. He told me that the Mazda representative also feels it was environmental fallout. I then responded with " i reported this when the vehicle was one week old". I also said i now know why they wanted me to wait 12 months, because then they could play the environmental fallout card. ill never return to mazda and buy another car again cant believe how disappointed i am. Anyways last week the whole computer shut down and i lost full control of my car, The power shut off i lost all interior lights and it just stopped. about 10 seconds later after i was almost hit by a tuck the car started again. i took it to mazda and mazda have called 5 days later to tell me suprise suprise they cant find any issues. wow. i was also told that the paint is definitely not being fixed and i am now foced to take the case to a tribunal.disgusted.

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12:27 pm EST
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Mazda Shady Sales

To all buys working with Open Road Mazda be ware!
After submitting my no haggle price quote through the Internet I was quickly called by P Rubin, Internet Sales Manager who asked my some basic question regarding my purchase. I explained to him that this would be my first Mazda and that I needed an affordable car to fit my budget. I soon received a price quote to my email and was pleased with the numbers so I went in to the dealership on the evening of 02/19/2010. I was quoted $26, 999 on a Mazda Sport in the color I wanted (white) with 0% financing for 60 months. After taking a different vehicle for a test drive due to the fact that the one they were selling me for $26, 999 was physically on the show room floor I was then provided with a monthly figure much high than expected. The monthly number quoted was almost $100 per month more than anticipated. After looking at the paper work I realized that the price of the vehicle was almost $2000 more than originally quoted, they were paying me almost $1000 less than what anyone else was willing to pay me. The kicker is this dealer tried to get me to pay 7.4% sales tax (NOT %7) claiming an additional feel for a 4x4 suv tax. They also quoted me a price based on dealer incentives like "Previous Mazda Owner Incentive" etc. They were also charging me $900 for a heated driver seat that happened to be an upgrade in that vehicle. When researching this particular upgrade I found it to be less than $300.
In short, they brought me in with an aggressive price on the vehicle I wanted but in the end the price was more than the other dealerships I had been working with.

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wave2dave
,
Aug 08, 2007 12:00 am EDT

Open road bought out my mercury dealership, they became open road mercury mazda. This past feb. I called for a warranty item. It was only after the work was completed was i informed that they cut their ties to ford/mercury. I had to pay the bill in full and try to get my warranty item money back from mercury. Their either very shady or very stupid. When a mercury customer calls up with a warrant item is when they should tell them they cut their ties to ford

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Mazda free tires for life

when i purchased my brand new 2007 mazda 6, i was promised free tires for life (which i'm sure they added on to the price of the car) a year or so later they went out of business and now i have to pay for tires which are expensive and don't last long. i would like to be compincated for this. or at least have them follow through w/ the tires. but there out of business now and i don't know who to turn to. please help me

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Mazda Service Department Rip Off

Horrific service experience on 7/3/09 to Roto Lincoln Mercury:

Bottom Line: They charged me $300 for an entire day of work where they did "diagnostics, " fixed nothing, and sent me on my way in a car that wasn't safe to drive. I believe they intentionally didn't fix a valve body gasket problem in my transmission so that I would have to bring it back a few days later and spend $3500 on a new transmission (instead of $500 or so to fix it in the first place).

They also offered to charge me $400 to replace an entire CD/Radio system that was working perfectly except for the fact that the LED screen was fading in and out. Stay away from Roto! Read on for more details: On Thursday July 2nd, while I was driving about 45mph the “o/d off” light began flashing and the car seemed to downshift by itself. At the next stoplight, I turned the car off and then on and the light went off. I was scheduled to drive to Wisconsin that evening, and elected to postpone the trip to have the car checked out. I made an appointment for 7:30 AM Friday July 3rd at Roto Lincoln Mercury just a few blocks from my house. I told them about the transmission issue and asked that they also check the LED screen on the radio. Is it was not working despite the fact that the radio, CD players, and cassette were all operating normally. I arrived at 7:15 AM and was 9th in line. When I checked in. I asked about how long it would be before I heard something. I was told that I should hear something by about 9:00 or so. At 10:15 AM. I hadn’t been contacted, so I called to see what was going on. I was told the car was in “diagnostics” and I should hear something in 45 minutes to an hour. At 12:15 AM I called again (not having heard anything) and I was told that the car was still in “diagnostics, ” but they had registered the problem had occurred via the computer. Print This Page Print Email This Review Email Link To This Page Link/Share

They said they wanted to “drop the pan” and investigate further and then they would get back to me. It was at this time, that they also told me that in order to fix the LED screen, I would need to replace the entire radio at a cost of $400, (which I declined). At 2:30 PM I called yet again, only to be told that the car was still in “diagnostics, ” that they found no debris in the pan and that they were inspecting the bands and would get back to me as soon as they found something. At 4:15 I called for the 4th time and was told that the car was just returning from it’s “test drive” and they had changed 5 quarts of the fluid and that it was ready for pick up. I arrived at 4:30 PM and was told that they couldn’t reproduce the problem. I asked if they took the car onto 53 to get it up to 4th gear and was told no, but that they could go 45 to 50 mph on Rand Road. I asked “So it’s safe to drive?” and was told “We hope so.” I then waited for 10 minutes for the porter to go retrieve my car from outside somewhere. Meanwhile, I watched numerous freshly washed cars being pulled up for other customers. My car was pulled up outside, the only one not washed. So in essence, it didn’t appear they ever found the problem, they never contacted me all day long, and they didn’t “fix” anything, and I was charged $297.68, and wasted an entire day of vacation only to be sent on my way in a car that was potentially unsafe to drive. I immediately drove a few blocks up the road and took it on 53 to test it and it “skipped” while accelerating up the ramp (meaning that the RPM”s shot up to over 5000 and then came back down when the gear “caught”). How can a Mercury dealer service department do such a substandard job of finding and fixing a problem on one of its own cars? Did they ever really test drive it? Needless to say, I was completely dissatisfied with my entire experience over at Roto Lincoln Mercury. I drove to Wisconsin that night (the transmission “skipped” 3 times when accelerating from a stop, but seemed OK as long as the speed ‐65mph‐ was maintained). I did not drive the car anywhere but to a grocery store 3 miles away during the trip). I dropped the car off with my mechanic and 1) He found that the heat shield on the catalytic converter had been bent 2) The oil pan for the transmission had also been bent 3) Damage done while “dropping the pan” unprofessional or unqualified (a porter?) 4) The next step which would have been to drop the valve body cover (another 30 minutes), revealed a blown out gasket that could’ve been replaced for about $30 5) Instead, now the entire transmission would need to be rebuilt at a cost of about $2200. I subsequently tried to get my money back (at the very least) by talking to the service manager, the Regional Service Manager for Ford Motor Company, and the Better Business Bureau...but got nowhere. The only option left would be to sue, which would cost more than I would get back even if I won.

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Mazda Shame customer service

We bought a car from Cox Mazda and the paint is falling off and this car was certified pre-owned and someone else painted the car before Coxmazda bought it and Mazda is stating it is non of there concern, we even bought the bumper to bumper warranty and that still does not help us. They are not willing to even fix one area or pay for half of a new paint job. They stated they will make the spots go away but not place a new clear coat. PLEASE PLEASE help this car was bought only 2 months ago. It is a shame customer service is not what is used to be.

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Mazda faulty equipment

I purchased a 2008 used Mazda CX-7 with 16 thousand miles on it in July of 2008. It is now September 11, 2009 and I would like to spread the word to everyone that I can about the faulty compressors installed in the Mazda CX-7 vehicles. I was on my way to a Labor Day fish fry(3 hours away from where I live) and the air conditioner quit working. We then began to smell burnt rubber, smoke began to emerge from the hood of the vehicle, and the power steering became non existent. After cutting the vehicle off, it would not start back up. The closest Mazda dealership was Expo Mazda in Kingwood TX. They picked up the vehicle Tuesday 9-8-2009, informed me of the internal failure, informed me that my vehicle was no longer under warranty, informed me that they had all parts to fix my vehicle, and that it would be ready Wednesday evening(9-9-2009) In the meantime, I looked online to find over 50 cases of the exact same problem and felt that Mazda should recall this model and be responsible for half of the repair bill.Now it is Friday [protected] and no one has called me about the status of my vehicle, so I called them. They advised me that my vehicle was finished up 9-10-09 and test driven( they stated that they were just about to call me) They took 10% off leaving me a balance of roughly $961.00 plus $256.00 in rental car fees. I tried to explain that this is very unfair to consumers, and unfortunate for Mazda because I will never purchase another Mazda. I will also advise my friends and family of my experience in hopes that I can keep this situation from happening to anyone that I know. BEWARE OF THE MAZDA CX-7 !

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Mazda Verbally abusive & deceptive in sales!

I had the WORST experience with this (very small which I thought would be family like) dealership last nite 8/05/2009 with my daughter and only was at the dealer for approx 15 minutes! I had already researched and my daughter had already test driven the Mazda vehicle she wanted at another dealership that was unbelievably nice, we just wanted to see what other finance deals that were available. This internet salesperson said we had to come in to discuss and offered the vehicle for less then the other dealer so we went in to see if we could possibly get a better deal...Everything was great until 5 minutes passed and the salesperson (Peggy) had come back with the figures and they were more than the other dealer, the finance charge was more and the price of the vehicle was almost $2, 000.00 more then the e-mailed price she sent me that we would get the vehicle for --- which I kept a copy of the email-- so when I said we'd think about it (not wanting to insult her and say you didn't beat the price) boy did her demeanor changed to and she said how dare we come seaming that we were going to make a deal and became very nasty!... that was when I told my daughter we're leaving and told the other employees standing around and one girl at a desk that I couldn't believe how nasty and condescending this person was being to us and left to go to my car and seconds later out came a MALE employee who shouted, ARE YOU PSYCHOLOGIGALLY CHALLENGED...she told you the price and it is what it is..." Instead of reacting like I should have and would now, I was so upset all I did was shakenly say but that isn't the price and it's more what she emailed me and showed him the paper and he yelled at me saying that's without the sales tax-- but the price inside was $2000.00 more without the sales tax too...I felt like I was being attacked and everything was so surreal...and all in front of my daughter non the less...and to top it off there was another woman outside with a young daughter who this all went on in front of-- unbelievable I wish I had gotten her name.

I filed a formal complaint against this dealership and called MAZDA corporate headquaters. What my daughter was exposed to not only by the female sales person but another man employee was inexcusable and the dealership should be shut down, the dealership also is deceptive in their dealings as well, --- couldn't sleep all nite I am infuriated at what we were put through yesterday. Formal complaint is not even enough. God I wish I had that man's name, I should have called the police.

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The sad truth
Nyack, US
Jun 12, 2012 9:33 pm EDT

Ramsey Mazda; purchased a car there in 2008, worst car buying experience of my life. The sales manager had a melt down when I told
him he was wrong about a point about the car. I had been on Mazda's website before we went to buy the car so I already knew the correct
answer. This man was yelling and screaming so my wife and I told our poor salesman we were leaving. He begged us not to go. He said
he couldn't believe this guys behavior. You are right about the owner being indicted by the DA. Not once, not twice but 3 times.

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TammyKW
Wayne, US
Dec 31, 2009 11:47 am EST

For MichelleD.-- a family friend of Ramsey Mazda I assume...I must say, I have delt with admirable car dealers in the past as Route 23 Auto Mall which if my daughter wanted a FORD I wouldn’t have hesitated to go back, and also Wayne Mazda where my car was very happily purchased after my experience with Ramsey Mazda, the story was the truth and there is nothing more to say. Buyer Beware of their fraudulent friend act and speak with the Attorney General of New Jersey on their practices, now would you say they lie too?ummm I wonder.

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MichelleD
Belleville, US
Dec 02, 2009 10:25 am EST

There are always three sides to a story, his, hers and the truth! The truth here is, that everyone treats car salesman disrespectful and think they can walk all over them! They are just like everyone else out in the real world trying to make a living to provide for their families! Stop bashing! You probably all walk into a dealership thinking so negative! Look at yourself first and the manner you dealt with the situation and maybe this would never had happend!

"When you judge another, you do not define them, you define yourself."

PEACE! :)

P.S.
I must add that I am a proud owner of a Mazda 6, purchased at Ramsey Mazda!
I was treated with respect because I respected their business and time! A true customer! :)

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dsatr
New York, US
Oct 10, 2009 11:24 pm EDT

(I had the WORST experience with this (very small which I thought would be family like) dealership last nite 8/05/2009 with my daughter and only was at the dealer for approx 15 minutes!) ...

I am sorry to hear that because I went through similar bait and switch operation with this dealership 4 years ago. I cant believe this place cant get it's act together! Too many details to get into now from my exp.then, But I am suprised after reading pages of complaints about ramsey and from the BBB; That Ramsey Mazda still can operate. Most dealerships operating in deceptive and misleading biz' practices tend to get closed down.
I bought my car elsewhere.
Ramsey had my deposit (non-refundable) but since I never took possession of the car - it was legally refunded to me. Dont let these crooks scare you into a purchace.

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Mazda Visiting Ramsey Mazda was hands down the worst experience I have ever had

Please take the time to read this review as I will try to accurately account what happened today (7/22/09) at Ramsey Mazda in an attempt to make sure they never sell another car.
I called up Ramsey Mazda today to ask if I could come in for a hassle free test drive of a Mazdaspeed 3. By hassle free I mean, I didnt want to wait for 2 hours in a dealership showroom idly knowing the games dealerships play. I was upfront and honest on the phone with the salesman (Bob) about being in the market for a car but was still researching cars and just wanted to test drive the car. Bob kindly responded saying that it shouldnt be a problem and to come down at my earliest convenience. I stopped by at 2:20 PM (told Bob that i'd come b/w 2PM and 3PM).
I walked in, found Bob and introduced myself. He was all ready to get the keys to have me on my way for a test drive when the manager (still working on getting his name) told me that if I wanted to test drive the car, I'd have to work out a deal first to buy the car. My first reaction was "Excuse me?" Thinking to myself...did this guy really tell me that I have to sign for a ~$20K car AND THEN I'd get to test drive it. Suffice it say, I kindly reminded him that I was in the research phase of car buying and looking at a bunch of different cars and that no one hands over $20K to anyone without first knowing what you are going to get. He then informed me that if I was not ready to buy today that I wouldnt be able to test drive the car. With Bob the salesman there, I explained that I called ahead of time to schedule a test drive, was up front about what my intentions were and drove the 15 miles to get there just for that purpose. He finally agreed to let me test drive the car but not before sitting me down with another salesman to get some basic information. Relieved a bit, I started to chit chat with the new salesman as he was gathering some basic info and making a copy of my license.
Just when I thought I was ready to go, the manager interrupted several times and asked me some questions from 10 feet away.
Manager: "Will you be financing this car?"
Me: "Probably finance, but I am really not ready to talk about that until I test drive the car and do some more homework"
Manager: "So, what is your budget?"
Me: "Around $20k, but again, not really interested in talking price until I know that I even want this car"
Manager: "Well, just so you know, its $22K, is that ok with you?"
Me: "Again, I am really looking to drive this car before I talk about the price, I think that is reasonable"
Just when I thought he would stop harassing me with these questions as I was with the new salesman, he butts in again.
Manager: "So, what is your time frame in buying a car?"
Me: "Relatively soon, probably within a week or two"
Manager: "In that case, you can't test drive the car because it will be gone tomorrow"
Me: "Well, that isnt my problem, i am here now and just want to test drive the car as promised"
Manager: "Well, it actually IS your problem because you arent gonna test drive this car and you can leave now"

I think my jaw actually dropped at the rudeness of this comment. I couldnt believe what I was hearing. For absolutely no good reason (I SWEAR i am not exaggerating or making any of this up), this manager asked me to leave and was not going to let me test drive this car. Before you start thinking, well maybe this kid writing this review is a 17yo punk who wants to beat up on cars for fun, rest assure that I am 26yo, extremely responsible, clean cut, college educated, fiscally conservative, well mannered guy who can easily afford a $20K car WITHOUT the financing.

In the next 7 or 8 minutes a shouting match ensued with excessive profanity that I will leave out. I told him I have never been treated worse by a store owner or business owner in my entire life and I would make it my mission to let it be known that this guy was a complete and utter D!CK!

It is my prayer and hope that this guy does not get another dime in business for the rest of his life. If you are reading this review, please consider this story and head over to ANY OTHER Mazda dealership and do not give Ramsey Mazda business, you will thank me.

And yes, I plan to launch a formal complaint against him and make it known that customers about to drop $20K as well as human beings should never be treated this way.

If there was a way to give negative stars to this Ramsey Mazda, trust me i would.

If you made it to the bottom of this review, thanks, and good luck with your next car purchase.

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MichelleD
Belleville, US
Dec 02, 2009 9:55 am EST

P.S.
I must add that I am a proud owner of a Mazda 6, purchased at Ramsey Mazda!
I was treated with respect beacuse I respected their business and time! A true customer! :)

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MichelleD
Belleville, US
Dec 02, 2009 9:17 am EST

There are always three sides to a story, his, hers and the truth! The truth here is, that everyone treats car salesman disrespectful and think they can walk all over them! They are just like everyone else out in the real world trying to make a living to provide for their families! Stop bashing! You probably all walk into a dealership thinking so negative! Look at yourself first and the manner you dealt with the situation and maybe this would never had happend!

"When you judge another, you do not define them, you define yourself."

PEACE! :)

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Honestman
, US
Nov 15, 2009 9:40 pm EST

Ramsey Mazda's John the manager is a slick liar. He and his salesman pretended a car they advertised on line was just sold minutes before I arrived. I asked the name of the buyer, and he told me. When the salesman got up to "speak to the manager" I looked at his screen and saw that they sold the car two days prior. I asked them about this and they swallowed their tongues.

Totally untrustworthy.

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TAMMY KW
Wayne, US
Aug 07, 2009 11:53 am EDT

I wish I could met you personally, I had the WORST experience with this dealership last nite 8/05/2009 with my daughter and besides being RUDE I was verbally abusived by an employee when I walked out and plan on filing against this dealership and am calling the MAZDA corporate headquaters and am seeing my options for the media, what my daughter was exposed to not only by the female sales person but another man employee was unexcusable, the dealership should be shut down. the dealership also was deceptive in their dealings as well, I wonder if corporate is aware of how they are treating customers and the business that MAZDA will lose due to their service, it's no wonder there was only one other person on the lot that actually was a mother/daughter who I informed of what I was just put through. I couldn't sleep all nite I am infuriated at what we were put through yesterday. Formal complaint is not even enough.

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Mazda Unprofessional sales staff

I visited PJ's Auto Village this week and had a most unpleasant experience with a salesman. After the typical "shell game" with the figures I told him that he failed to give us a deal. His response was, "Some people actually think a Mazda is worth the money". I sent him an email to tell him that we purchased our vehicle at another dealership and that we found his tactics to be quite amusing.
This is his response:
"Hello, ****.
I'm sorry you misinterpreted my actions. I was simply trying to give you objective information and probably gave you too much. I'm just curious, does denigrating others make you feel good about yourself? Congratulations on your purchase. " Tom Erickson

My advise to those in the Burlington area looking to purchase a Mazda is to make the trip to Autex Mazda or Walker Mazda where you will be treated with RESPECT!

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Elaine McEwen
,
May 31, 2007 12:00 am EDT

WHY I WILL NEVER BUY A MAZDA AGAIN...! Under 200,000 km... closer to 170,000 and now I will be lucky if a wrecker offers me 500 for my Mazda.

I just had my Mazda MPV serviced about 3-4 weeks ago... told the service manager at my dealership (not Mazda) to make sure everything was tip-top as I was going to be out of town and on the highway a lot! So I didn't want anything to happen... didn't want to end up standing at the side of the highway with a broken-down vehicle. We have always had the vehicle serviced regularly.

But yesterday the plastic tube carrying coolant to the back of the vehicle "apparently" rotted out and the coolant leaked out... The "check" engine light came on when I was on the highway about 5 kilometers from a service station. I thought I could pull in there to find out about it. About 2 kilometers from the station the check engine light started to blink... so I pulled over immediately... smoke poured from the engine.

So there I was standing at the side of a major highway - my worst fear... hoping for help. After about 15 minutes, a kind person gave me a lift to the service station. I then had the van towed to a dealer... 150 dollars. Then the service man at the dealership arranged for a rental car for me... another 25dollars/day plus they want another 16/day for insurance on top of that.

So the service man called me at the end of the day to tell me the engine is completely ruined... I can get a new engine for at least 5,000. Not worth it... but a wrecker "might" give me 500 dollars for the body. He told me also that in spite of my previous servicing of the vehicle... no service technician would have spotted this problem. So tough luck for me and gee whiz I only still owe 6,000 for the vehicle. And I still have to get the bill from the Mazda dealership for their "diagnosis".

Less than 200,000 kilometers... ! What a piece of junk!

So now you know WHY I WILL NEVER BUY A MAZDA AGAIN... AND WHY I WILL WARN EVERYONE THAT I CAN ABOUT IT - IN PERSON - ON BLOGS - WHEREVER... ALL BECAUSE OF A CHEAP PIECE OF PLASTIC TUBING...

BEWARE OF MAZDA!

Elaine McEwen.

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MadTech111
Los Angeles, US
Jul 21, 2011 10:38 pm EDT

A few thoughts:

1. You did not take your vehicle to a certified Mazda dealership. Who's to verify the reputability of this service shop and hold them accountable? Certainly you can't expect Mazda to.

2. I'm guessing you're in Canada. Harsh northern climates mean snow, and snow means rock salt, and rock salt means corrosion, which means increased wear on parts like radiators and the hose clamps that attach those "plastic tubes" to them, which transport coolant. It's not uncommon for ANY vehicle to exhibit increased wear of these parts in such conditions.

3. Your vehicle looks like it was purchased used, too, so neither you nor we can be certain it was properly maintained.

4. http://www.mpvclub.com/tsb.php?id=168

5. Used MPV engines do NOT cost $5, 000. Visit www.car-part.com to verify. The fact that the shop owner just happened to know of a "wrecker" (i.e. his friend who sells used cars) that would give you $500 for it speaks to what's really going on here.

6. MOST IMPORTANTLY: When the check-engine light comes on, FOR ANY REASON, shut off the engine and pull over AT ONCE. Your decision to drive those additional 3km are what killed your engine. Plain and simple.

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Mazda poor service

I bought a new 2007 mazda 5, I put it in for repairs for a power steering pump. It took 5 and a half weeks to get the pump. I told service dept. To look at my stereo for the third time, it sounds like crap. They keep telling me there's nothing wrong. I spent alot of money for this van, and the extended warranty. So now I take my van to moon mazda dealership for service, it's a little further but they treat me like i'm somebody and don't laugh at me.

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Mazda Non existence of a trailer hitch as it was disclosed

We purchased our Mazda CX9 from Tustin Mazda and I should say it's been the biggest mistake of our lives ever on purchasing a new car from this dealership. From the beginning we had told the dealership that we wanted a tow package on the car along with roof rack and an entertainment system. The 2008 CX9 they had on their lot had all of those options except it was a silver color and we wanted a white one. They offered to bring another CX9 from a different dealership in Riverside except that it did not have the sunroof, being the only difference between the two cars. We accepted the offer and purchased the car as described. We were also given a certificate to receive $25 a month when we purchase $100 of gas from a specific gas station of our choice. It's been 7 months since we have purchased the car and we have not received a single $25 payment since the beginning. Furthermore, we rented a jet ski to go to the lake but astonishingly we found out that our CX9 did not even have a factory tow package as it was clearly known to the dealership that we want one and shown to us on the model we were first thinking of buying at their dealership. Apparently when they told us that the CX9 from the other dealership is the same as the one in their lot except that it does not have a sunroof, they forgot to disclose that it also does not have a tow package which is worth $525 and it is only installed at the factory. After bringing this up to their attention I was told that this is not their problem and I should have noticed this within the first few days of the purchase of the car. It means that I should have gone under my car and check to see if our CX9 has a transmission cooling system which comes with a tow package or I should have gone under the car and checked for a trailer hitch connection and wiring. I wonder how many other things I had to go and check in the engine area to make sure if the car came with it or not. Should I have checked for air conditioning as an example? Since it was winter when we bought the car we would have not known this until late spring, which would be too late to go back to them...! ha?
John Patterson, the owner told me that he is not going to make good on the mistake they made even though they do have the paper work and they have acknowledged that it was clear we wanted a tow package with our CX9. I call this unethical and dishonorable business practice. Beware of this dealership’s practices.

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ocmazda
Huntington Beach, US
Jul 24, 2009 8:03 pm EDT

In rebuttal to: Integrityisamust
From: The Office of Quality Control, OC Mazda

It is of serious concern to the personal of OC Mazda that a more suitable resolution was not found in this matter. It was not for lack of trying on the part of OC Mazda. While the staff of OC Mazda is distressed to see this transaction displayed in such a manner, it has been more distressful to those involved, that in the client’s opinion, a satisfactory outcome was not accomplished. It is this company’s opinion that all fair and reasonable attempts were made to meet this client’s expectations.

1) Vehicle was purchased in December of 2008
2) OC Mazda was able to secure for client a specifically stocked vehicle that was difficult to locate.
3) Client accepted the vehicle, as presented, without a tow hitch. Customer was not charged for a tow hitch.
4) After delivery was accepted, and vehicle in client’s possession for several months, client alerted OC Mazda to a concern regarding the tow hitch.
5) In a good faith gesture, a tow hitch installation was offered to the client, at OC Mazda’s cost. Client declined offer.
6) Client was informed by OC Mazda that gas-card-pay-back program involved sending/faxing or hand-delivering receipts to the dealership for refund, which is the standard practice for all customers who are participating in this redemption. Client declined to do so.

It is the practice of OC Mazda to conduct all business in an ethical manner. It is the business model of OC Mazda to treat all clients with respect. It is not the practice nor is it the business model of OC Mazda to publicly disagree or embarrass patrons.

Under unusual circumstance, as when challenged by accusation, OC Mazda will be compelled to vigorously defend its products, employees and high standards of excellence by openly stating the facts of any disputed transaction.

July 24, 2009
http://www.ocmazda.com

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Mazda Cash rebate of up to $40000

Consumer Cash Rewards is the rebate processing firm for Casey Mazda of Newport News, Virginia. I complied with all requirements and received a confirmation card acknowledging my compliance after waiting 39 months. The website for Consumer Cash Rewards has no specific on the ability to track a rebate claim and the confirmation card only states that "Your check will be mailed when all claims for your accounting period have been processed". Can I at least know when my accounting period ends from their website or from any other legitimate source? Based on searches in the internet regarding this firm, I'm not the only one in this situation. Casey Mazda is of no help either. Hoping for a fair resolution.

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Update by cebunderwater
Jun 11, 2009 5:43 pm EDT

Cash Rebate of up to $4, 000 not $40, 000.

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Mazda Violating of Written Agreement

I am Active Duty Army...I went on leave and signed a contract with Reno Mazda Kia to purchase a vehicle. When I drove off the lot I was assured that everything was fine. When I went back and spoke with a gentleman in finance I was told I could not bring the vehicle back until they told me I could. I had to report back to my duty station. I left only to be told that I needed to bring the car back because they didn't want me to put more miles on the car until financing was done. I was already in Texas. I was then threatened with legal action and even told that the dealer would report the vehicle stolen...I later found out that they had taken my deposit for the vehicle that I do not have and then refused to pay the drriver even after I had spoken to the GM they have even gone as far as refusing to let me talk to the owner. This dealer is garbage, liars, cheaters and sham artist who will lie for the almighty dollar when it suits their purpose
DO NOT BUY FROM THIS DEALER

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Mazda Just bad people and worst salespeople ever!

Do not do business here! I went to this dealership to buy a new mazda 3 and was treated like I had bad credit! I spoke with the salesman there rob bazylewicz, who was a real slim ball. I wanted new, he wanted to sell me a used car. Would not answer any of my questions just kept going back to what he wanted to sell.. I then had the unfortunate experience to have to talk to dennis who is a real "treat"! I then got hastled via email and phone because I would not buy the used car that they wanted me to buy. I ended up buying the mazda 3 from prime mazda who did a great job!
I knew seacoast mazda was not the place to buy after reading the numerous newspaper articles about them and the illegal practices that they were involved in.

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