Hey! We have opposite moves. I moved from Ohio to North Carolina a little over 8 years ago. I don't really remember having many power outages there, but I can remember dozens since I've been in NC.
Let me just tell you I feel your pain. Duke power beyond sucks. Sometimes I wonder if the reason they suck so much is because when we have one of the frequent outages they take so long to fix, the power also goes out at their plants and offices and they have lost data.
If it's not too late, I urge you to please fight to get your money back. They don't deserved to be paid a regular monthly bill most of the time, so they definitely don't deserve payment for services you never received. They should really being paying all of us $300 a year for the grief and trouble they cause.