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Duke Energy / poor customer service

1 Cincinnati, OH, United States Review updated:

Duke Energy is the worst company EVER for customer service. My service was disconnected because of them sending me estimated bills, and then enrolling in the most affordable payment plan (which was still 280 bucks on top of my current month usage), which i could not afford. My bill was 1859 dollars which was all paid in full, along with a reconnection fee, and a deposit 2 DAYS AGO!!! i still have no power. Everytime i call, the CSR gets more and more rude. They keep claiming that someone has come by, but no one is home, so they close out the work order. THIS IS RIDICULOUS!!! they keep telling me that they have 24 hrs (which has already passed) to turn it back on. I CANT GET ANYWHERE WITH THIS STUPID COMPANY!!! Someone really should think about building another plant for power...I know i would switch.

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Comments

  • Ce
      17th of Dec, 2009
    0 Votes

    I am so angry .. after getting of the phone with one of their Customer Service Reps.. OMG!!! Duke Energy is so cut throat!! I forgot to pay my bill. Got a disconnect notice. I called to ask what day it had to be in.. Fair.. NOT!!!.. this woman treated me like I was ###. Uh, I said.. Whoa.. can I have the date please? She read fast, short and to the point. Eaaauuuggghhh! She said "is their any other questions".. me thinking to myself ("are, not is dummy"), (as if I was bothering her ... ), I said "as a matter of fact yes!"... You can jot down my PAYMENT CONFIRMATION NUMBER..I made the payment days ago. Just wanted to follow up, make sure I was not in error. Thats all!! BIATCH! Yeah yeah, I reduced myself to her level.. :-D Felt good!!! Anyway, one complaint of I am sure many!!! I wish we had other choices here in Ohio.. This is one company I wouldn't deal with, not even if Jesus told me to!! (ok that's a bit extreme.. BUT I WOULDN'T!!!)

  • Do
      8th of Nov, 2010
    0 Votes

    I am in Cincinnati and also had my power disconnected because Duke was not able to read my meter in my home for 3 months - Now, they have come into my home for 6 years, but decided not to these last few months because I have dogs - hell yes! I have dogs and have had dogs for 6 years - never was a problem before - So, they gave me some crazy estimated amount of $700.00 a month and I was paying $500.00 of it every month - They turned off my power and said they did so because they had not been able to physically come into my home for those 3 months prior - When I asked how much to turn it back on, knowing I did not even owe them what I had already paid them, they informed me that I had to pay the remaining "estimated" balance of $600.00, plus a "security deposit" of $700.00 because it had been turned off - Oh, and a "reconnection fee" of $75.00 - All total, it was $1, 375.00! And, I didn't even physically owe them that! I pray everyday that someone will come in to this city to be a competitor - How can they monopolize the market like they do?? And, now I know how poor people feel - What if I couldn't come up with $1, 375.00 immediately? They didn't say anything when I asked that question - The icing on the cake is that it took them until midnight to restore my service and the guy who came to do it said that he hates working for Duke, he feels they, too, are unethical, but "hey, it's a job" - Duke, you suck!!! Michelle In Cincinnati

  • An
      25th of Oct, 2011
    0 Votes

    Duke Energy in Cincinnati has left me with no Gas for over 6 hours for something that they have caused. There is no "emergency" going on and they still have not turned the gas back on. We are handcuffed by a monopoly that could care less about their customers.
    Duke, installed a new meter reader on my house to make their jobs easier. They installed it incorrectly which led to a gas leak. The gas leak was reported and they came out to fix the problem that they caused. They arrived over two hours later than they said and no one was able to be at the house when the arrived...even though we waited an extra hour. Now we have waited over 6 hours for someone to turn the gas back on. We were not able to cook dinner or have hot water.
    Duke Energy is a terrible company that does not care about the service they provide or the customers they have. I would be ashamed if I worked there. It is a shame that America has fallen so far.

  • Mi
      21st of Nov, 2015
    0 Votes

    I am starting a law suit on Duke Energy, any one who wants to join me contact me at twitter @mu1947Ungureanu

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